The Phoenicia Malta

Fabulous in every way, over the top service and friendly, helpful staff. This is the best option by far for a hotel adjacent to the main sights of Valletta and it is literally across the street from the central bus station which will get you all over the island of Malta. Perhaps my best 5 star hotel experience ever.

The Phoenicia is a luxury hotel with a human face. We were on a package with a well-known budget airline's holiday arm, but I could detect no difference in the way we were treated by the staff and the wealthy international travellers with whom we were sharing the hotel. The room, although smaller than some others we have been used to, was beautifully appointed, clean and well maintained by the housekeeping staff who accommodated our personal routine when it came to servicing the room. Particularly important was the air conditioning, as the temperature lingered in the mid-thirties centigrade throughout our stay. Because of the heat we didn't go out and about as much as we had planned, making the quality and availability of the hotel's own facilities. We went to the fitness centre and spa every morning and the booking procedure made sure that the facilities were never overcrowded. The fitness equipment was state of the art and there was no difficulty in finding a vacant machine. Similarly, the indoor pool, sauna and steam rooms rooms never had more than a couple of people in them at any one time. We also spent more time at the outside pool, which had more than enough sun loungers, chairs, etc. for all potential users. The catering was also excellent and we ate there three or 4 times during the week. We also ate at the Beefbar and in our room during the stay and both experiences were excellent in their own ways. The meat in the restaurant was beautifully and imaginatively prepared, whilst the night-time room service menu, although limited, was tasty and rapidly delivered. Being situated within a couple of hundred metres of the entrance into Valetta, it is a fantastically convenient location for a visit to a fascinating city and, given the opportunity, we would return in cooler times.

Great stay here for a short break. The hotel is really nice, as you might expect, but what gets it the full five stars is the attentiveness of the staff, which is excellent. This goes from the reception, to the restaurant, and housekeeping. The spa pool is lovely.

Great hotel and staff

I have just returned from a fantastic week at The Phoenicia and felt I had to leave a review. Great location, great building, great facilities (We loved the Pool and Bastion Restaurant). However what really makes the stay special are the staff, who from top to bottom are all very friendly and very helpful. This is a hotel I would definitely recommend. I am already planning on returning next year.