Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.6
Amenities9.1
Service9.0
Cleanliness9.4
Guest User
City Double Room
Stayed in Apr 2025
Family
1 review
10/10
Outstanding
Posted on May 29, 2025
Great hotel. So close to train station and concert hall which was reason for my visit with my daughter. Enjoyed the pool very much.breakfast was great. We had drinks in the bar on the evening .staff were all very friendly. Would definately go back again. Thank you to everyone there.
Response from Property: Dear guest,Thank you so much for your lovely review! We're thrilled to hear that you and your daughter had such a great time with us. It’s wonderful that our location near the train station and concert hall made your visit extra convenient.We’re also happy to know you enjoyed the pool, had a great breakfast, and relaxed with drinks at the bar in the evening. It’s especially rewarding to hear that our friendly staff helped make your stay even more enjoyable.We truly appreciate your kind words and can’t wait to welcome you back again soon!Warm regards,Robin - Guest Relations
Saaraaa
City Twin Room
Stayed in Nov 2023
Traveling with friends
26 review
9.5/10
Amazing
Posted on Jan 2, 2024
We enjoyed our stay nice hotel good location, shopping malls and restaurants around
Lawrenzo
City Twin Room
Stayed in Sep 2023
Couple
8 review
8.5/10
Very Good
Posted on Oct 23, 2023
Location is perfect right next to Utrecht Central station and a big shopping centre. Pass the shopping centre and you're in town centre. Has a swimming pool and a small gym on the top floor. The only problem we had was one of our towel had some brown stains on it which doesn't look very pleasant but we showed them and they got us clean ones straight away. Also there wasn't hair conditioner but in another of their Inntel hotel we stayed there was. Try to get a room facing the train tracks I think would have a better view.
6/9
Robin Devanand
City XL Room
Stayed in Feb 2023
Solo traveler
3 review
10/10
Outstanding
Posted on Mar 13, 2023
Friendly staff , lovely location , went for A State of Trance, was perfect to stay and go back and forth. Utrecht Centraal right around the corner too ! Made transit to / from Schiphol simple & easy. Clean room , spacious with a view !
Guest User
City XL Room
Stayed in Dec 2024
Solo traveler
1 review
8.5/10
Very Good
Posted on Feb 1, 2025
Modern and clean hotel. Rooms are nicely and spaciously furnished, friendly staff. Location is great, no noise problems.
Original TextTranslated by Google
Response from Property: Beste gast, Bedankt voor uw positieve review! Fijn om te horen dat u genoten heeft van de moderne en ruime kamers, de vriendelijke service en de gunstige ligging. We hopen u in de toekomst opnieuw te mogen verwelkomen. Groet, Robin – Guest Relations
나튜나
City Double Room
Stayed in Nov 2024
Solo traveler
32 review
10/10
Outstanding
Posted on Dec 21, 2024
The view was great, it was clean, and the location was right next to the station. I was very satisfied! It was a high-rise building, so there was no train noise even though it was near the station. There was a rooftop bar, so it seemed like there was a party, but I could hear the sound. There was a pool with a high-rise view, so I regretted not bringing a swimsuit. There was no water in the room, but there was a port and tea. Very satisfied!
Original TextTranslated by Google
Response from Property: Dear guest,Thank you for your review! We are happy to hear that you enjoyed the great view, clean room and convenient location. It's also good to know that you didn't hear any train noise despite being on a high floor.We hope to welcome you back soon!Warm regards,Robin - Guest Relations
Catharina
Wellness Suite
Stayed in Oct 2024
Couple
3 review
9.0/10
Great
Posted on Nov 16, 2024
The rooms were super clean. The pillows are very, very thick and don't give much. The TV causes a lot of problems. There are 4 German channels, but it often freezes. You can't connect anything to the TV because the remote control can't switch to HDMI or similar. The connection via the cell phone for screen transmission doesn't work either. So if you want to spend nice evenings in the whirlpool with Netflix, you should take your tablet or laptop with you.
The toilet was right by the entrance, not by the sink or shower.
The elevator can only be used in the evening with the room card to keep strangers away, as there is a public restaurant downstairs in the hotel.
The location is great, you're right next to the train station. Every now and then you can hear a train in the room.
We'd still be happy to come back again.
Original TextTranslated by Google
Response from Property: Dear guest,Thank you for sharing your feedback. We’re glad you appreciated the cleanliness of the rooms and our great location.We apologize for the issues you experienced with the TV and the bathroom layout. Your comments are valuable, and we’ll pass them along to the team for review. We're happy to hear you plan to return!Best regards, Sophie – Guest Relations
Guest User
City Double Room
Stayed in Sep 2024
Business traveler
3 review
8.0/10
Very Good
Posted on Oct 20, 2024
Non-existent welcome, the person at the reception did not even know how to give me the breakfast times...
Otherwise the room is very large and very well appointed, the bedding is good and the kitchen with coffee machine is a real plus! Prices are quite high all the same, especially breakfast at €25
Original TextTranslated by Google
Guest User
City Twin Room
Stayed in Aug 2024
Solo traveler
6 review
10/10
Outstanding
Posted on Oct 12, 2024
The room is large, the view is great, and it is very clean. It is next to the central station, but it is very quiet. The hotel facilities are good, but the swimming pool was under maintenance that day. The night view is very beautiful. I will recommend it to my friends.
Original TextTranslated by Google
Guest User
Spa Room
Stayed in Nov 2024
Couple
8 review
9.5/10
Amazing
Posted on Dec 17, 2024
We go to this hotel more often
Original TextTranslated by Google
Response from Property: Dear Guest,
How nice to hear that you enjoy your stay with us! We look forward to welcoming you back in the future.
Kind regards,
Robin - Guest Relations