Top 5-Star Hotels in Urumqi

This was an excellent hotel with superb services. The staff, in particular was very helpful in arranging drives to various interesting sites. The lady called Sophia spoke excellent English which made life easy for foreigners. The only thing I would recommend is that they make an effort to clean the carpets more thoroughly.

It was great to stay in this hotel when I came to Urumqi for business. The service attitude of the front desk was very good. When I was resting in the lobby bar, the waiter also enthusiastically poured me a cup of free black tea. It really felt like home. The room was large and super clean. It was very comfortable to stay. The hotel has a parking lot and gave us free parking. It was great [强][强]

Some of the good reviews are from the heart. The smiles at the front desk, the thoughtfulness of the concierge, and the meticulous service of the hotel service team exude the heritage of the Hilton brand. I won't say much about the hardware. The hotel's feature is not the Internet celebrity landmarks and taking photos, but the real diamond service. After staying in so many hotels, the service of Hilton Urumqi is still the best. Special thanks to Ms. CoCo, the customer relationship, for your warm and thoughtful service, which made me feel at home this time.

The pros: it’s attached to a high end mall it has a top of the line automatic bidet as it’s part of Marriott group, interior of room is reminiscent of its sister brand, the EDITION has a beautiful executive lounge Service and lift arrival is always prompt Bellboys and L1 aunties are helpful, earnest and friendly Byredo toiletries The cons: Poor awareness by local drivers resulting in many drivers, dropping off the wrong entrance Signages of the hotel can be vastly improved, as it’s not immediately clear that reception is at L37, and that there’s even a L1 lobby Room was stuffy even as I tried to lower the thermostat to 18 celcius, I was still perspiring in my room and the middle of the night One of my wash sinks was clogged The pillows are not exactly comfy and I didn’t know there was a pillow menu until the day of checking out, even as I stayed in other Conrads of the world Most of the staff who are in their twenties and thirties, have major rbf until you actually speak to them where they appear to be more pleasant and accommodating

They accept foreigners and that’s a big plus. Great location, close to bazaar and main square just in front of the hotel. Nice and friendly staff. Hotel is a bit old, but overall good place to stay for 1-2 nights

Facilities: Old five-star hotel style, although old, but the maintenance is OK Hygiene: There is nothing to say about this aspect, clean and tidy, and disposable bathtub bags are provided Environment: The lobby is spacious and bright, and it also provides a rest area and self-service tea. The airplane model hanging on the ceiling is very eye-catching. I forgot to take pictures. There are shops, travel agencies and jade sellers in the lobby. There is a 8:30 supermarket next to the hotel gate, which is very convenient. It is also super convenient to take a taxi at the door Service: I have to say that the service level of star-rated hotels is still there! When checking in, the ethnic girl at the front desk was very nice, and she also reminded me of many things that I would encounter after checking in. The front desk manager also enthusiastically came to help us with the luggage, introduced places to eat and have fun, and helped us design the best transportation route. Special thanks to the two female managers and the very nice yellow-haired ethnic girl at the front desk, her smile is really like a flower

While the Amenities at this hotel were quite good, the hotel is in quite poor condition and in need of a renovation. As you can see from the pictures below the chairs were scuffed, the ceiling was falling apart, and the furniture Did not meet expectations compared with what I paid for the room. The staff were helpful and accommodating I am location was quite convenient between the airport and train station. If this hotel is to continue to attract top clientele they should invest in sprucing up their rooms.

The hotel is quite satisfactory and meets the standards of the old five-star hotel. The hygiene and breakfast are all good, and the bedding is comfortable. As long as you don't require a modern style, you won't step into the pit. The little beauty at the front desk is also very good. We arrived late, and there were no adjacent rooms for two rooms. Seeing that we had elderly people who needed care, she actively helped us coordinate adjacent rooms. Thank you very much. I forgot to ask your name, I'm really sorry. Finally, let's talk about the shortcomings. I don't know why the door of the hotel lobby was not allowed to go up. It rained heavily in Urumqi on the day of arrival. After parking, I walked to the lobby in the rain. It was too embarrassing. The key is that there are elderly people. It's unacceptable to get wet in the rain. I also reported this to the front desk lady on the same day and got a timely response. Early the next morning, the front desk handled the extension of stay. The lady said that the lobby manager happened to be there. After reacting, I talked to the lobby manager, but I was very disappointed. This fat male lobby manager was extremely arrogant and rude. He looked down on people and didn't care at all. In the end, I guess he was helpless and said thank you with his back teeth. Sure enough, the iron block blocking the road was not removed until check-out. Finally, the concierge of this hotel is useless. It rained on the first day and the car could not go up. They would have given me an umbrella. On the second day, I needed to move something from the car to the room and needed the concierge's cart. There was no one in the concierge department. I asked the front desk and was told that they were not working and would have to wait for ten minutes. I said I didn't need help and just needed to get off the car. They told me that I could push it myself. I pushed the cart to move things. When I came back, the concierge had already started working. I pushed a big cart by myself, and the concierge just watched. It would have been fine if they didn't help push it, but they didn't even help open the door. Finally, to sum up, the five-star facilities are put up by a makeshift team.

The service is very good. As soon as you enter the door, the manager Datang will help you with your luggage. The room is quite standard. The TV feels old, but everything else is very good. After so many days in Xinjiang, this hotel is the only one with a suitable temperature for southerners, not very hot. Xiaosa customer service is very enthusiastic, and informs you of the weather and precautions in advance, including check-in follow-up. It's a pity that there is not enough time to experience the ethnic costumes, but the exotic style of the hotel lobby is still very good, very suitable for taking pictures The breakfast is very rich, and you can taste many local specialties.

I had a very pleasant time in this hotel. The hotel design style is very unique, the room is full of warm atmosphere, the front desk staff is warm and thoughtful, and they are very patient in answering questions. The room is clean and tidy. I will choose this hotel next time.