Top 5-Star Hotels in Urumqi

Very comfortable for foreigners. Several staff speak English. Everyone was friendly and the room is clean and comfortable. Breakfast is also great!!! 马永平 and 王志豪 helped me get a late check out and even gave me a gift upon check out!

I stayed in this old five-star hotel. Although the facilities are a bit retro, the service is really great! As soon as I entered the hotel, I felt a strong warm atmosphere. The room is spacious and bright, and the cleaning work is very good, making people feel very comfortable. What touched me most was that the hotel also prepared a loving fruit plate. The breakfast was rich and varied, with many of my favorite foods. It really reflects the care and thoughtfulness for the guests everywhere. I strongly recommend it to everyone, especially those who like retro style. This is definitely a good choice!

It's Hilton and I hardly found staff who can speak English. I felt like I was cheated. I paid for 2 big twin bedroom and I got one big and one regular roomsize. As i wanted spacious room, I was willing to pay more, but the duty manager at the time that I checked in said the other room seemed small, because it's a different floor plan. So I told them that I'm an interior designer, so I know what is big and small or even the manager could come and inspect the rooms with me. . After that they allow me to change the room. There're varieties of food for breakfast.

Service: This time I brought my mom to Xinjiang. Fortunately, I chose Conrad Hotel twice. It was a spontaneous trip. I just landed in Urumqi. I was lucky to meet a little boy who helped to send the luggage to the room. He was super nice and the spokesperson of the beautiful Xinjiang. He gave me a lot of authentic guides and was sincere. The staff I met during the stay were also super cute. When I checked in for the first time, I met Windy, a treasure on earth, a super nice little girl, who was very considerate and warm. As soon as I entered the room, I saw the birthday decoration and little thoughts prepared for my mom. It was super heartwarming. When I returned to Urumqi from Kashgar, I still chose Conrad. I contacted Windy to book a room. She was on vacation and sacrificed her rest time several times to coordinate and confirm the check-in. The weather was dry. She prepared everything as small as a humidifier. She was a very warm-hearted little girl. The last stop was back to Urumqi. The itinerary was super tight. At the end, we rushed all the way. Windy was very warm and delayed the check-out. She shared and fed me super delicious naan. While waiting for the car in the lobby, I met the staff I had seen these days. Every time I went in and out of the hotel with large and small bags, he would actively help with the luggage. He was very considerate and sincere. Even the driver said that this must be a top-notch hotel and praised the staff for being so nice. Environment: The location is great, next to Meimei, and it is super convenient for eating and shopping.

The service was particularly good, and the front desk supervisor Guzalnur was very enthusiastic and took the initiative to help. I was on a business trip and exceeded the business standard room. Unexpectedly, I upgraded to a suite for free, and the check-in experience was very good. The room was clean, comfortable, and the area was also large. The environment was in the city center, opposite People's Square. As my phone number was foreign, I couldn't order takeout, so Guzalnur helped me book takeout. He was very careful, and most importantly, he could exchange foreign currency, which was very convenient. Recommended, recommended, recommended.

Staying in this hotel is really a great experience! The hotel is in an excellent location and is very convenient for travel. The room is clean and tidy, with complete facilities, and it is very comfortable to live in. The smile and enthusiasm of the front desk staff Meng Fanhong make people feel very kind. The overall cost-effectiveness is high, and it is highly recommended to everyone!

The price-performance ratio is not high. You are treated like air when you come in and out. No one helps you carry your luggage. Even if you are seen carrying two suitcases, no one cares. The aunt at the lobby security check is quite enthusiastic. She yells loudly and gives you a headache. There are super big mosquitoes in the bathroom of the house. I almost had a heart attack. The table in the room is sticky. I don’t know what is not wiped clean. The room card also feels very dirty. The kind that has not been changed for thousands of years. I don’t recommend this hotel at all. It is the worst one I have stayed in when I traveled to Xinjiang!

The hotel is quite satisfactory and meets the standards of the old five-star hotel. The hygiene and breakfast are all good, and the bedding is comfortable. As long as you don't require a modern style, you won't step into the pit. The little beauty at the front desk is also very good. We arrived late, and there were no adjacent rooms for two rooms. Seeing that we had elderly people who needed care, she actively helped us coordinate adjacent rooms. Thank you very much. I forgot to ask your name, I'm really sorry. Finally, let's talk about the shortcomings. I don't know why the door of the hotel lobby was not allowed to go up. It rained heavily in Urumqi on the day of arrival. After parking, I walked to the lobby in the rain. It was too embarrassing. The key is that there are elderly people. It's unacceptable to get wet in the rain. I also reported this to the front desk lady on the same day and got a timely response. Early the next morning, the front desk handled the extension of stay. The lady said that the lobby manager happened to be there. After reacting, I talked to the lobby manager, but I was very disappointed. This fat male lobby manager was extremely arrogant and rude. He looked down on people and didn't care at all. In the end, I guess he was helpless and said thank you with his back teeth. Sure enough, the iron block blocking the road was not removed until check-out. Finally, the concierge of this hotel is useless. It rained on the first day and the car could not go up. They would have given me an umbrella. On the second day, I needed to move something from the car to the room and needed the concierge's cart. There was no one in the concierge department. I asked the front desk and was told that they were not working and would have to wait for ten minutes. I said I didn't need help and just needed to get off the car. They told me that I could push it myself. I pushed the cart to move things. When I came back, the concierge had already started working. I pushed a big cart by myself, and the concierge just watched. It would have been fine if they didn't help push it, but they didn't even help open the door. Finally, to sum up, the five-star facilities are put up by a makeshift team.

The hotel is surrounded by beautiful environment, good location, convenient transportation, beautiful decoration, the snow lotus lamp in the lobby is very atmospheric, the tapestry is very beautiful, the aromatherapy smells very good, I like the architectural style of the hotel very much, Xiao Sa introduced me to what is in the hotel, as well as the shopping malls and restaurants near the hotel, which is really enthusiastic, the hotel lobby is also, mainly with Tianshan as the background, and the crystal chandelier in the hotel lobby is in the form of snow lotus, which is very beautiful, especially beautiful, the room is also overall decorated, also very luxurious and beautiful, the room lighting is also very good, there is a gym and swimming pool on the fifth floor, open at any time, the elevator swipe card, safe, live here very safe, very assured! Breakfast is buffet style, rich dishes, excellent location, close to the high-speed rail station, not far from the airport, travel is very convenient, like Urumqi R&F Wanda Vista Hotel!

From the moment I checked into the Xinjiang International Ruihao Hotel, the smiling service from the front desk lady to the room check-in experience was great. The warm tones in the room and the excellent service from the staff made me feel very comfortable. Overall, I was very satisfied with this stay and will choose this hotel again next time!!!