Top 5-Star Hotels in Urumqi

This was an excellent hotel with superb services. The staff, in particular was very helpful in arranging drives to various interesting sites. The lady called Sophia spoke excellent English which made life easy for foreigners. The only thing I would recommend is that they make an effort to clean the carpets more thoroughly.

Facilities: The equipment is complete and diversified, focusing on modernization and practicality, regularly updated and maintained, and very convenient and comfortable to use. Hygiene: The guest rooms and public areas are deeply cleaned every day, free of dust and odor, and the bedding and towels are changed for each guest. Disposable items (such as slippers and toothbrushes) are provided and well packaged, and consumables are replenished in time. Environment: The interior decoration style is unified, the lobby design is stylish, and the exterior needs to be quiet and safe, without construction noise or pollution. Service: Employees need to be proactive and enthusiastic, the front desk quickly checks in, the concierge assists in carrying luggage, and the guest room responds to needs in a timely manner, so that we feel at home.

The hotel is located in the center of Urumqi. The hotel lobby is spacious. The front desk check-in was very quick. They upgraded my room for free. When I checked out, Susan was very welcoming. I will choose Hilton Urumqi next time I travel.

The pros: it’s attached to a high end mall it has a top of the line automatic bidet as it’s part of Marriott group, interior of room is reminiscent of its sister brand, the EDITION has a beautiful executive lounge Service and lift arrival is always prompt Bellboys and L1 aunties are helpful, earnest and friendly Byredo toiletries The cons: Poor awareness by local drivers resulting in many drivers, dropping off the wrong entrance Signages of the hotel can be vastly improved, as it’s not immediately clear that reception is at L37, and that there’s even a L1 lobby Room was stuffy even as I tried to lower the thermostat to 18 celcius, I was still perspiring in my room and the middle of the night One of my wash sinks was clogged The pillows are not exactly comfy and I didn’t know there was a pillow menu until the day of checking out, even as I stayed in other Conrads of the world Most of the staff who are in their twenties and thirties, have major rbf until you actually speak to them where they appear to be more pleasant and accommodating

As an old five-star hotel in Urumqi, the staff service makes people feel at home. Due to heavy snow in Urumqi, the flight was delayed and I arrived at the hotel at 3 am the next day. The front desk staff upgraded me to a deluxe business room, which also brought a little comfort to my tiredness. Although I only stayed for a few hours, I slept very comfortably. Standing in the room on the 31st floor, you can see the city view of Urumqi. It is worth mentioning that the water pressure of the hotel is very high, and it is very comfortable to take a shower. Other services and facilities are of five-star standard. Next time I come to Urumqi, I will choose Hyde Hotel again.

Facilities: The decoration is very unique, integrating local cultural elements with modern fashion design Service: The service is super good👍👍👍When checking in, the ladies took the initiative to greet me, and their tone was friendly and natural, making me feel like I was back home. After learning that it was my first time staying, they not only introduced the hotel's various special services in detail, but also arranged a suitable room according to my needs. Thumbs up for the enthusiasm, sincerity and professionalism of the service staff

The hotel is conveniently located near Nanhu Square Station on Metro Line 1. Before check-in, the hotel staff called and provided a free room upgrade. The bedding was clean and comfortable. The service was warm and thoughtful, and welcome fruits and local dried fruits and yogurt were given as gifts. The breakfast was rich in variety and had local characteristics, and the dining environment was also very good. I will stay here again if I have the chance to come again in the future.

The hotel is quite satisfactory and meets the standards of the old five-star hotel. The hygiene and breakfast are all good, and the bedding is comfortable. As long as you don't require a modern style, you won't step into the pit. The little beauty at the front desk is also very good. We arrived late, and there were no adjacent rooms for two rooms. Seeing that we had elderly people who needed care, she actively helped us coordinate adjacent rooms. Thank you very much. I forgot to ask your name, I'm really sorry. Finally, let's talk about the shortcomings. I don't know why the door of the hotel lobby was not allowed to go up. It rained heavily in Urumqi on the day of arrival. After parking, I walked to the lobby in the rain. It was too embarrassing. The key is that there are elderly people. It's unacceptable to get wet in the rain. I also reported this to the front desk lady on the same day and got a timely response. Early the next morning, the front desk handled the extension of stay. The lady said that the lobby manager happened to be there. After reacting, I talked to the lobby manager, but I was very disappointed. This fat male lobby manager was extremely arrogant and rude. He looked down on people and didn't care at all. In the end, I guess he was helpless and said thank you with his back teeth. Sure enough, the iron block blocking the road was not removed until check-out. Finally, the concierge of this hotel is useless. It rained on the first day and the car could not go up. They would have given me an umbrella. On the second day, I needed to move something from the car to the room and needed the concierge's cart. There was no one in the concierge department. I asked the front desk and was told that they were not working and would have to wait for ten minutes. I said I didn't need help and just needed to get off the car. They told me that I could push it myself. I pushed the cart to move things. When I came back, the concierge had already started working. I pushed a big cart by myself, and the concierge just watched. It would have been fine if they didn't help push it, but they didn't even help open the door. Finally, to sum up, the five-star facilities are put up by a makeshift team.

The hotel is in a very good location. Xiao Sa would send me the local weather forecast in the morning to remind me to add clothes. It was very considerate and the stay was very comfortable. I recommend it to everyone. The overall environment of the hotel is elegant, the facilities are complete, and the catering is also superb. The breakfast is rich in variety and tastes great, which starts a day full of energy. The service is thoughtful, thank you, the service is careful, and considerate. The room facilities are complete, clean, tidy, and the bedding is comfortable. The stay is comfortable! The housekeeper Xiao Sa's service is super considerate, the room facilities are complete, the room is clean, tidy, and comfortable. The elevator needs to swipe the card to use it, which gives people full peace of mind in terms of safety. Many friends on the Internet took beautiful rooms. I added a few photos of breakfast, and the original photos are straight out.

I went to travel in southern Xinjiang and checked into this hotel when I arrived in Urumqi. Since I felt good, I stayed in this hotel again when I returned to Urumqi from southern Xinjiang. The hotel is in a good location, with convenient dining and shopping around. It is very close to the subway station. It costs 4 yuan to take 7 subway stops to the airport, which is very convenient. The hotel has free parking, which is convenient for self-driving. The hotel management is relatively standardized, the front desk staff has a good attitude, the room area is relatively large, and the hygiene is also good. Except that the shower door and the toilet door affect each other, everything else is fine. The hotel's breakfast is great, with a wide variety and good quality. There are fresh fruits and freshly ground coffee. The restaurant environment is clean and hygienic. The restaurant staff also pays attention to hygiene and has a good service attitude. I will definitely stay at Ruihao International Hotel when I come to Urumqi again.