Universal Hotel Urumqi

Universal Hotel Urumqi Reviews

Universal Hotel Urumqi

No.76 Beijing South Road, Xinshi District, Urumqi, Xinjiang, 830011, ChinaView Hotel Details
Universal Hotel Urumqi
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Universal Hotel Urumqi Guest Reviews

4.7/5
Outstanding
1878 review
Verified reviews
Location4.8
Amenities4.7
Service4.7
Cleanliness4.8
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All reviews(1878)
Positive reviews(1828)
Reviews with photos/video(255)
Friendly front desk staff(215)
Easy to get around(196)
Delicious breakfast(96)
Well decorated(59)
Close to airport(38)
Luxurious(15)
Delicious buffet(12)
Awesome gym(11)
Negative reviews(50)
Guest User
Superior Double Room
Stayed in Aug 2024
Solo travelers
2 review
4.7/5
Amazing
Posted on Oct 23, 2024
Location is great, right beside the metro station. Nice mountain view room, overall has good experience there
Response from Property: Dear guest: Hello! Thank you for choosing Urumqi Universal International Hotel (formerly Urumqi Universal Pullman Hotel) and taking the time to share your stay experience with us. The hotel is located between the Youhao Business District and the Railway Bureau Business District in Urumqi, and is close to Xinjiang Medical University, Urumqi Children's Park, and Urumqi Metro Line 1 Library Station, which can provide you with seamless urban transportation convenience. The hotel also has 300 exclusive parking spaces for the hotel, providing convenient, fast and worry-free free parking services for hotel guests. We are very encouraged by your overall recognition of the hotel. We sincerely look forward to your visit again, and we will continue to work hard to provide hotel guests with a perfect stay experience that exceeds expectations. I wish you a happy life!
Guest User
Superior Double Room
Stayed in Dec 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Jan 22, 2025
Excellent hotel! Friendly staff and in a prime location for access to the Metro.
Response from Property: Dear guest,We truly appreciate your kind words! It's a pleasure to hear that you found our hotel excellent. Our team is dedicated to providing friendly service, and we're thrilled that you noticed. The convenient location near the Metro is indeed one of our highlights, and we're glad it added to your positive experience.We look forward to welcoming you back to the Urumqi Global International Hotel for another wonderful stay.Best regards,
Bernard Stephen Williams
Deluxe Double Room
Stayed in Aug 2023
Couples
3 review
5.0/5
Outstanding
Posted on Oct 5, 2023
The overall experience was a real pleasure. The hotel is modern, and clean. The room is spacious, and full of all the amenities required for a comfortable stay and the view from the window was stunning. Also, the staff were extremely professional and caring to ensure our stay was comfortable and welcoming. As a result, I am going to stay here again and I would highly recommend this hotel for all both families, business and tourists. A huge thank you to Mr Mabaoming. Thanks again!
Response from Property: Dear guest,Thank you for taking the time to share your feedback regarding your recent stay at Urumqi U Hotel. We appreciate your kind words regarding our staff and the cleanliness of our facilities. Your satisfaction is our utmost priority.Would be wonderful to have the chance to welcome you back.Kind regards!
Sven56
Superior Double Room
Stayed in Aug 2023
Solo travelers
5 review
4.5/5
Great
Posted on Sep 19, 2023
Usual Chinese standard, but without English speaking service. Didn't manage to order a beer.
Response from Property: Dear our valued guest,Thank you for taking the time to share your feedback regarding your recent stay at Urumqi U Hotel .Your satisfaction is our utmost priority, and we apologise for any inconvenience you experienced with the staff service.We understand the importance of efficient and personalised service, especially when it comes to our service team. Rest assured, we have addressed this matter with the responsible department to ensure that steps are taken to improve the skill of language, and to create a more personalised experience for our valued guests like yourself.Would be wonderful to have the chance to welcome you back.Kind regards,
Kotlyarov
Superior Double Room
Stayed in Apr 2024
Couples
3 review
5.0/5
Outstanding
Posted on May 25, 2024
All good
Response from Property: 尊敬的賓客:您好!感謝您選擇烏魯木齊環球國際大酒店(原烏魯木齊環球鉑爾曼酒店)並抽出寶貴時間與我們分享您的入住體驗。酒店位於烏魯木齊市友好商圈與鐵路局商圈之間,同時緊鄰新疆醫科大學、烏魯木齊小童公園、烏魯木齊地鐵一號線圖書館站,能為您提供無縫連接的城市交通便利。酒店同時擁有酒店專屬停車位300個,為酒店賓客提供方便快捷無憂的免費停車服務。您對酒店整體的認可讓我們備受鼓舞。我們真誠的期待您再次光臨,我們一定會再接再厲,繼續為酒店賓客提供超出預期的完美入住體驗。祝您生活愉快!
Yman
Superior Room (2 Beds)
Stayed in Jun 2022
Family
17 review
5.0/5
Outstanding
Posted on Jul 17, 2022
We had a another great stay at the Universal again! It was a wonderful way to finish our Xinjiang trip. If we come again, the Universal will be pur first choice!
Response from Property: 尊敬的賓客您好,感謝您選擇入住烏魯木齊環球國際大酒店並且對於酒店住宿服務給予了良好的評價。我們很高興您喜歡我們温馨舒適、友好誠摯的服務,希望您能繼續支持,我們會繼續努力為您帶來更優質的服務體驗,您的支持是我們進步的動力,期待您的下次光臨。祝您旅途順利,生活愉快!
Guest User
Superior Double Room
Stayed in May 2023
Business travelers
41 review
5.0/5
Outstanding
Posted on Aug 2, 2023
Had a great stay
Response from Property: Dear guests: Hello! Thank you for choosing Urumqi Universal International Hotel (formerly Urumqi Universal Pullman Hotel) and taking the time to share your stay experience with us. The hotel is located between the Urumqi Friendship Business District and the Railway Bureau Business District, and is close to Xinjiang Medical University, Urumqi Children's Park, and Urumqi Metro Line 1 Library Station, providing you with seamless urban transportation convenience. The hotel also has 300 hotel-exclusive parking spaces, providing hotel guests with convenient, fast and worry-free free parking services. We are encouraged by your overall recognition of the hotel. We sincerely look forward to your visit again, and we will definitely make persistent efforts to continue to provide hotel guests with a perfect stay experience that exceeds expectations. wish you a happy life!
Xiaoqingxin
Superior Double Room
Stayed in Feb 2025
Business travelers
4 review
5.0/5
Outstanding
Posted on Mar 24, 2025
I stayed in this hotel twice in Urumqi. The experience was very good and the location was also very good. The hotel is right in front of the subway and library, but the museum is also very close. The hotel front desk was friendly and the breakfast was good.
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you very much for choosing to stay at Urumqi Global International Hotel and taking the time to share your stay experience! We are honored to see that you are satisfied with our service and environment both times! The convenient location you mentioned is one of our major advantages. The subway, library and museum are close at hand. I hope these conveniences will add more excitement to your trip to Urumqi. The enthusiastic service of the front desk team is the standard we always adhere to. If you can get your recognition, we will definitely continue to maintain and improve it! Regarding breakfast, we are also continuously optimizing the variety and quality of meals, and look forward to bringing you more surprises next time! Thank you again for your support and recommendation. All the staff of Global International Hotel look forward to your visit again and wish you a happy life!
Guest User
Superior Double Room
Stayed in Jan 2025
Travel with friends
3 review
5.0/5
Outstanding
Posted on Feb 24, 2025
The room is well-equipped, clean and sanitary. We were also given a Chaoyang room. Ma Baoming at the front desk gave a very comprehensive introduction. The waiters in the breakfast restaurant were attentive and enthusiastic.
Original TextTranslated by Google
Response from Property: Dear guests, thank you for choosing to stay at Urumqi Universal International Hotel (formerly Urumqi Universal Pullman Hotel) and for giving a good evaluation of the hotel's front desk service. We are very glad that you like our warm, comfortable, friendly and sincere service. We hope that you will continue to support us. We will continue to work hard to bring you a better service experience. Your support is the driving force for our progress. We look forward to your next visit. I wish you a smooth journey and a happy life!
Guest User
Deluxe Double Room
Stayed in Jan 2025
Travel with friends
18 review
5.0/5
Outstanding
Posted on Feb 23, 2025
The hotel is very clean and the room is very big. This is my third stay. The staff is very considerate and the service is very thoughtful. They also upgraded the room. It is really beautiful to watch the snow from the large French window. The hotel staff contacted me as soon as I left my power bank. I am especially grateful to Fang Yao. Hehe, you can also set off fireworks downstairs in the hotel. It is perfect.
Original TextTranslated by Google
Response from Property: 尊敬的賓客您好,感謝您選擇入住烏魯木齊環球國際大酒店(原烏魯木齊環球鉑爾曼酒店)並且對於酒店的前台服務給予了良好的評價。我們很高興您喜歡我們温馨舒適、友好誠摯的服務,希望您能繼續支持,我們會繼續努力為您帶來更優質的服務體驗,您的支持是我們進步的動力,期待您的下次光臨。祝您旅途順利,生活愉快!
Guest User
Superior Double Room
Stayed in Jan 2025
Business travelers
4 review
5.0/5
Outstanding
Posted on Feb 22, 2025
A unique and exotic hotel in Urumqi. I was very satisfied with my stay. Manager Fang was warm and considerate. I was very satisfied with the room he arranged. He was considerate of customers and provided professional service! The hotel lobby is very grand and it is very comfortable to stay!
Original TextTranslated by Google
Response from Property: 尊敬的賓客您好,感謝您選擇入住烏魯木齊環球國際大酒店(原烏魯木齊環球鉑爾曼酒店)並且對於酒店的前台服務給予了良好的評價。我們很高興您喜歡我們温馨舒適、友好誠摯的服務,希望您能繼續支持,我們會繼續努力為您帶來更優質的服務體驗,您的支持是我們進步的動力,期待您的下次光臨。祝您旅途順利,生活愉快!
Bierangtananguozhu
Deluxe Double Room
Stayed in Jan 2025
Business travelers
11 review
5.0/5
Outstanding
Posted on Feb 12, 2025
The hotel is in a great location, and there is a charming fragrance when you enter the hotel, which makes people feel comfortable. Manager Fang is very enthusiastic and polite. He also upgraded the room for free and provided welcome fruit. The experience is very good and it feels like home.
Original TextTranslated by Google
Response from Property: Dear guests, thank you for choosing to stay at Urumqi Universal International Hotel (formerly Urumqi Universal Pullman Hotel) and for giving a good evaluation of the hotel's front desk service. We are very glad that you like our warm, comfortable, friendly and sincere service. We hope you can continue to support us. We will continue to work hard to bring you a better service experience. Your support is the driving force of our progress. We look forward to your next visit. I wish you a safe journey and a happy life!
Majinjinliang
Deluxe Double Room
Stayed in Jan 2025
Business travelers
13 review
5.0/5
Outstanding
Posted on Mar 8, 2025
The service is as good as before. The front desk service is very good and proactive. The room is clean and tidy, much better than the previous time. The environment has also become better than before. The environment is really good now. There is a rest area at the bar, and there is a gym with complete facilities. You can go there to relax after dinner. Parking is quite convenient, and there is a parking card. The hotel now really meets all your needs. It is a highly recommended hotel~
Original TextTranslated by Google
Response from Property: 尊敬的賓客:您好!感謝您選擇烏魯木齊環球國際大酒店(原烏魯木齊環球鉑爾曼酒店)並抽出寶貴時間與我們分享您的入住體驗。酒店位於烏魯木齊市友好商圈與鐵路局商圈之間,同時緊鄰新疆醫科大學、烏魯木齊小童公園、烏魯木齊地鐵一號線圖書館站,能為您提供無縫連接的城市交通便利。酒店同時擁有酒店專屬停車位300個,為酒店賓客提供方便快捷無憂的免費停車服務。您對酒店整體的認可讓我們備受鼓舞。我們真誠的期待您再次光臨,我們一定會再接再厲,繼續為酒店賓客提供超出預期的完美入住體驗。祝您生活愉快!
Guest User
Superior Double Room
Stayed in Dec 2024
Family
6 review
5.0/5
Outstanding
Posted on Jan 29, 2025
We checked in on January 28 (New Year's Eve). The reception service at the front desk was very considerate and warm, making us feel at home! The hotel upgraded our room for free, equipped with a large bathtub and a leisure area. The scenery outside the window was very beautiful. I was very happy to see the sunrise in the morning. On that day, they also gave us extra New Year fruits, and the service was warm and thoughtful. Because the soles of my shoes accidentally opened, I asked the customer service center if there was any sealing glue in case of backup. The unexpected surprise was that they also sent me shoe glue. I must give a thumbs up 👍 The swimming pool was also open to the public on New Year's Eve, and I enjoyed the warm pool swimming treatment. The gym is very professionally equipped. Due to time constraints, my family did not enjoy it, but I still have to give a thumbs up, it's really good!
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for choosing Urumqi Global International Hotel as your warm harbor on New Year's Eve, and thank you for your detailed and enthusiastic evaluation! It is our great honor to bring you the warmth of home on the reunion day of New Year's Eve. The thoughtful service of the front desk colleagues, the free upgrade of the room, and the heartfelt New Year fruits all carry our full blessings to you. We are sincerely happy to see you relaxing in the big bathtub, enjoying the beautiful scenery outside the window, and starting a pleasant day with the sunrise. When we learned that your soles were peeling, it was just a small effort for us to send you shoe glue, and we were particularly pleased to help you. The swimming pool was open on New Year's Eve, allowing you to swim in the warm water, and we also hope to add a different kind of joy to your New Year. Although my family was unable to use the gym, your recognition means a lot to us. We have been working hard to provide guests with professional and high-quality facilities. Your likes are our driving force. We look forward to seeing you again. Next time, we will prepare more thoughtful services for you and your family, making every gathering an unforgettable memory!
Anonymous User
Superior Double Room
Stayed in Nov 2024
Business travelers
16 review
5.0/5
Outstanding
Posted on Dec 26, 2024
The location is very good, the transportation is convenient, close to the business center and the airport expressway, only 20 minutes drive from the international airport and the railway station, the breakfast is very good, with both standard Chinese and Western food, and the local nuts are rich in color, which is worth a try. In terms of hotel facilities, there is a gym and swimming pool.
Original TextTranslated by Google
Response from Property: 尊敬的客人,非常感謝您對我們酒店的認可與支持!您的反饋對我們來説十分寶貴,我們很開心您在住宿期間感受到了優越的地理位置以及便捷的交通。同時,我們也很高興您對早餐滿意,我們會繼續保持品質,為您提供更多豐富多樣的美食。酒店的設施一直是我們注重的方面,健身館和游泳池也在不斷完善,希望能給您帶來更好的體驗。再次感謝您對我們酒店的肯定,期待您下次光臨,我們將一如既往地為您提供優質服務。