To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.6
Service4.7
Cleanliness4.7
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All reviews(529)
Positive reviews(512)
Reviews with photos/video(86)
Friendly front desk staff(96)
Delicious breakfast(25)
Close to metro(19)
Convenient for shopping(18)
Perfect for business trips(16)
Convenient public transportation(5)
Stayed multiple times(4)
Delicious buffet(4)
Negative reviews(17)
gz963
Shuya Superior Double Bed Room
Stayed in Apr 2024
Solo travelers
21 review
3.5/5
Posted on May 12, 2024
Overall, it's OK. The facilities are a bit old. When I first entered the room, the bathroom was not flushed. Maybe the waiter forgot. It's hard to upload photos. It's disgusting. Ha ha
Original TextTranslated by Google
Response from Property: We are very sorry that you were dissatisfied. We will take your feedback seriously and work hard to correct it. We hope to have the opportunity to serve you again and provide you with a better experience.
Guest User
Shu Ya Superior Twin Room
Stayed in Apr 2024
Travel with friends
22 review
5.0/5
Outstanding
Posted on May 12, 2024
The hotel is in a good location and has a high cost performance ratio!
The waiter recommended the restaurant across the street and it tasted great!!
The room was clean and well-lit, the shower was very strong, and it was a very comfortable stay!
The waiters were very nice, especially the front desk guy, who helped us with our accommodation in the afternoon and answered all our questions. He also helped in the restaurant the next morning and patiently answered the questions of the guests. I have to give him a thumbs up!!
Original TextTranslated by Google
Response from Property: Thank you very much for your good comments on our hotel. Your affirmation and support are the greatest motivation for us to move forward. We sincerely invite you to choose our hotel again in your future journey and experience our more excellent service.
Guest User
Shu Ya Superior Twin Room
Stayed in Mar 2024
Couples
21 review
5.0/5
Outstanding
Posted on May 10, 2024
There are so many delicious foods! The chain hotel has good service, and the rooms are clean, tidy, comfortable, warm and spacious! Hahaha, there are so many delicious foods near Nanhu! It is also close to Labor Street! It is comfortable to live
Original TextTranslated by Google
Response from Property: Our service tenet is to treat our guests like family and friends. Since you are so satisfied, you can also recommend us to your friends!
Guest User
Shuya Superior Double Bed Room
Stayed in Mar 2024
Family
9 review
4.0/5
Very Good
Posted on May 8, 2024
The hotel is conveniently located, and the chain hotel is clean and hygienic. The room is spacious, and there is a convenient hotel and convenience store downstairs.
It is close to Labor Street, and you can check in for barbecue.
Snacks
Original TextTranslated by Google
Response from Property: Thank you for your praise. We are very glad that you are satisfied with our hotel service. We will continue to work hard to improve the quality of every detail and provide you with a more comfortable accommodation experience. Thank you for your support and trust, and we look forward to seeing you again.
Guest User
Shuya Superior Double Bed Room
Stayed in Mar 2024
Travel with friends
9 review
2.2/5
Posted on May 5, 2024
The front desk is a master of time management. In the one minute I used my phone, I wrote a five-star review for the hotel. 👍👍👍
In order to protect the safety of the guests, the security guard at the hotel entrance will use the universal card at the front desk to swipe your door without knocking at any time to check your safety😄😄😄Very good, very pleasant
The next day I asked the front desk why this happened, and then the front desk said that I would be compensated and I could collect it with my phone. Then in just one minute, I could write a five-star review on my order👍👍👍
Urumqi is very good, Xinjiang is very beautiful, welcome everyone to come and play
Original TextTranslated by Google
Response from Property: Dear customer, we are very sorry that you had a bad experience. We will work hard to improve and optimize. Wish you a happy life.
Guest User
Cozy Double Bed Room
Stayed in Oct 2023
Business travelers
1 review
5.0/5
Outstanding
Posted on Nov 23, 2023
The front desk was very nice. The environment was very clean. I will choose this place next time.
Original TextTranslated by Google
Response from Property: There will always be imperfections in beauty, but it is a great honor for Xiaoyi to meet you. We hope that our enthusiastic service will make you feel at home. We look forward to your coming back often.
Guest User
Cozy Double Bed Room
Stayed in Jan 2024
Business travelers
5 review
5.0/5
Outstanding
Posted on Mar 1, 2024
Good service from the front desk
Original TextTranslated by Google
Response from Property: Life is an unknown journey. What matters is the scenery along the way and the mood of watching the scenery. In this cozy night, with a pot of tea and a book, we pursue the beautiful and warm tranquility. Thank you very much for choosing Ibis Urumqi Nanhu Square Hotel. We look forward to meeting you next time.
Anonymous User
Shu Ya Superior Twin Room
Stayed in Nov 2023
Solo travelers
17 review
3.2/5
Posted on Jan 6, 2024
The room is small, the bed is small, and the soundproofing is poor
Original TextTranslated by Google
Response from Property: 尊敬的賓客,您好:很抱歉給您帶來不好的感受,同時感謝您提出的寶貴意見,我們馬上做出改進.期待您的再次光臨!
車厘R
Shu Ya Superior Twin Room
Stayed in Sep 2023
Travel with friends
41 review
4.7/5
Amazing
Posted on Oct 24, 2023
The hotel 🏨 is in a good location, there are restaurants nearby, very close to the airport, there is a subway station nearby, very convenient
Very clean
Free self-service washing machines and dryers are available
The hotel's security will help you start, which is very good. If your clothes are not dry enough, you can ask the security to add extra time. 😃
The hotel 🏨 also has a lot of buffet options, which is very appetizing.
Original TextTranslated by Google
Response from Property: Dear guests, thank you for your comments and praise. Your satisfaction is our driving force. We will continue to work hard and stay true to our original aspiration to provide warm service to every customer. Xiaoyi looks forward to seeing you next time.
Guest User
Shuya Superior Double Bed Room
Stayed in Dec 2023
Business travelers
17 review
5.0/5
Outstanding
Posted on Jan 31, 2024
Super super good
Very very good
Original TextTranslated by Google
Response from Property: 尊敬的賓客:您好!謝謝閣下的滿分點評,您的支持與鼓勵,是我們前進的最大動力。 宜必思酒店以不斷的為客人營造温馨舒適的居住環境而努力,以最高的性價比滿足不同賓客的要求,宜必思期待您的再次光臨!
Lvye
Shu Ya Superior Twin Room
Stayed in Aug 2023
Other
4 review
5.0/5
Outstanding
Posted on Oct 1, 2023
The room is comfortable, clean and quiet. The hotel is close to the subway station and is convenient for travel. There is free coffee when you check in. I took the train to Beitun City on the evening of the 27th and arrived at Urumqi Station at 7:45 in the morning. The hotel was originally available for check-in at 10:00, but I didn’t We arrived at 9:00, and we were able to check in. It was just the right time to rest and sleep before traveling. The check-out time was 14:00. It was really worth it. There were shopping malls and residential buildings nearby at Nanhu Plaza Park, and the food and drinks were cheap.
Original TextTranslated by Google
6/7
Response from Property: Dear guests, thank you for your comments and praise. Your satisfaction is our driving force. The sun is shining and the breeze is not dry. We will continue to work hard and stay true to our original aspiration to provide more heartwarming service to every customer. Xiaoyi looks forward to seeing you next time!
Guest User
Shuya Superior Double Bed Room
Stayed in Aug 2023
Couples
14 review
5.0/5
Outstanding
Posted on Sep 26, 2023
The attitude and service at the front desk were very good, and they solved a lot of my food, housing, and transportation problems. There was a free washing and drying machine, which was very convenient after hiking.
The breakfast is simple and tidy, and there are restaurants nearby, which is very convenient.
Original TextTranslated by Google
Response from Property: 尊敬的賓客:您好!謝謝閣下的滿分點評,您的支持與鼓勵,是我們前進的最大動力。 宜必思酒店以不斷的為客人營造温馨舒適的居住環境而努力,以最高的性價比滿足不同賓客的要求,宜必思期待您的再次光臨!
Guest User
Shuya Superior Double Bed Room
Stayed in Aug 2023
Solo travelers
63 review
5.0/5
Outstanding
Posted on Nov 18, 2023
I have chosen Ibis Hotel many times when traveling to many cities across the country. This time I stayed at Ibis Hotel again when I came to Urumqi. The front desk reception service was friendly, warm and thoughtful, and the hotel rooms were clean.
Original TextTranslated by Google
Response from Property: 尊敬的賓客:您好!謝謝閣下的滿分點評,您的支持與鼓勵,是我們前進的最大動力。 宜必思酒店以不斷的為客人營造温馨舒適的居住環境而努力,以最高的性價比滿足不同賓客的要求,宜必思期待您的再次光臨!
Anonymous User
Shuya Superior Double Bed Room
Stayed in Jul 2023
Business travelers
37 review
5.0/5
Outstanding
Posted on Aug 18, 2023
Good on good on good on good on good on good on good on good on good on good on good on good on good on good on good on good on good on good
Original TextTranslated by Google
Response from Property: Thank you for your choice. A journey with someone caring about you is not called wandering. A day with someone missing you, no matter how far you go, Xiaoyi is here waiting for you.
Leileinuojiejie
Shuya Superior Double Bed Room
Stayed in Jul 2023
Family
22 review
3.5/5
Posted on Aug 13, 2023
The bed was comfortable, but the room had a peculiar smell, the window was dirty, there were mosquitoes, the bathroom floor drain would accumulate water when taking a shower, the breakfast was ok, the laundry room was very good, the security uncle helped to wash and dry the clothes, the elevator was too slow, I have never seen such a slow elevator, it was old and **. There was a lady at the front desk who knocked on the door of the guests every afternoon, disturbing their rest, saying that she would send fruit, but in fact she wanted to ask for good reviews, and the fruit she sent was still bad, which was very unkind.
Original TextTranslated by Google
Response from Property: Fortunately, Xiaoyi can meet you. I hope that we can make you feel at home with our enthusiastic service. I hope you will come back often. There will always be imperfections in beauty, but it is an honor to see you.