Life Hotel Valle Sagrado

Excellent hotel and services. Reception was very helpful.

Beautiful new hotel on the way to Ollantaytambo and Machu Picchu. Pulled off the dusty, windy road and walked into a sanctuary of calming music, friendly staff and a place with great energy. We took advantage of the great food, pool, foosball table, ping pong and the small gym then the next morning we walked around the big grounds to the west where apparently great things are under construction. They permitted us to bring our dog which was great and made our weekend very relaxing since we did't have to leave her behind. The circular walkway to the top of the hotel was great for getting a lot of walking in since I didn't feel comfortable walking on the very busy road. We had a Jr Suite with a jacuzzi that was very nice with a great view of the frog mountain in front. A huge buffet lunch is served daily for guests and the tour buses that was excellent! There's just something about the Sacred Valley that I love with the great air and mountains. Ollantaytambo is only 15 min away so it is easy to get there if you want to eat out, hike, enjoy the oldness of it or catch your train to Machu Picchu. Definitely will be going back to the Life Hotel for a getaway. There is a 24 hr clinic attached to the hotel that appears to service guests as well as the community.

This was a great hotel for our vacation! First off, the staff was very accommodating and very nice to us. We had a problem with our hot water the first night and the staff jumped on the issue and put us in another room and insured we had hot water. It was a little cold that night and they hooked us up with an extra space heater that kept our room toasty the whole stay. The food in the restaurant was really fresh and the steak was made perfectly. We were all very impressed with the food!! The free breakfast was also delicious and they even made my eggs to order! The most impressive “above and beyond” moment, though, was when we were leaving. While packing our rental car we noticed a tire was flat. Luckily the car came with a spare but the flat tire was stuck on the car. We were going to have to wait hours to get help. The hotel staff brought over a hotel maintenance worker who was able to free the tire and put our spare on for us. It truly saved losing a whole day of vacation and I was so grateful. This above and beyond service is what you hope for in a vacation and they delivered. Thank you so much for the hospitality!

First the good stuff: nice lobby and reception area, pleasant room with comfortable bed. Now the not so good: room was really cold woke several times during night due to the cold temperature in room,swimming pool freezing cold and didn’t look clean, hot tub was empty of water, sauna not in use, very limited menu choice only one dessert listed and on asking I was told it was not available. The worst thing of all was the vile smell of drains or sewage coming from bathroom, even with the door closed I could still smell it and had to wear N95 face mask while in the room, even while sleeping. No other guests seemed to be staying in hotel other than our group, felt like a ghost town.

I should have read some of the reviews referring to this hotel as a ghost town. We arrived in the evening and it was dark no lights on. There was one women in the building apparently she was the attendant but you would not know as she barely greeted us and certainly didn’t help with luggage. Once we checked in we went to the restaurant. The room was clean but not very nice bedding was poor quality and sheets/towels were not soft. There were dirty pillows with out pillow cases on the shelf. The restaurant was empty we were the only people it seemed I. The building. The same women was the waitress in the hotel. She barely waited in us and it took 2 hours for food (again we were the only people there). I had to as for a cup, water, fork etc. The next day was more of the same. We were told the pool and hot tub didn’t open until 10am. We told them our plan was to go when it opened. Upon arriving, the hot tub was empty and the pool was cold. When we asked about the place being empty and not water they started to fill it but it was never more than like warm in 2 days. The over all experience was comparable to a movie. We couldn’t make this stuff up. The art alone will make your skin crawl and it has a creepy feel to it. Don’t choose this hotel. The last night it poured rain and the window leaked and the floor has water pooling. We would have left after night one but we could not cancel reservation. Do not stay here