Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location8.7
Amenities8.7
Service8.7
Cleanliness8.9
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All reviews(230)
Positive reviews(227)
Reviews with photos/video(99)
Awesome stay(96)
Loved the view(47)
Great swimming pool(34)
Perfect for kids(18)
Quiet & comfortable(17)
Great location(17)
Classy environment(16)
Tasty food(9)
Negative reviews(3)
Chibby Maroko Chan
Deluxe Suite Lakeview
Stayed in Apr 2025
Family
7 review
10.0/10
Outstanding
Posted on May 6, 2025
hi tui haven,
my first time visiting here n see about tui haven. .
book 2 hour before arriving ipoh because my husband just remembered about the haven so i checked and got room here. .
really nice lakeside residence. .
the receptionist is really friendly and done fastest services upon check in and checkout time. .(indian lady)so nice of her i forgot to ask for a name. .
the landscape and the view was amazing. .
room also so nice and clean. .the toilet is very clean and i love the conceptsof the toilet. .i love the view from room. .i got lake view n sunset view. .which is so nice. .the room really spacious for us and got free snacks and drinks. .
the amenities are perfect and complete. .
and we got free refreshments at the restaurant. .
breakfast buffet also has various choices. .pool are really big. .adult n kids pool and has jacuzzi. i love everything here include easy parking and got so many activitiesto do. .wo many ootd spot to take good picture. .
6/20
Response from Property: Thank you so much for taking the time to share your wonderful experience at TUI Haven! We're truly delighted to hear that your spontaneous decision to stay with us turned out to be such a memorable one.It’s heartening to know you enjoyed the beautiful lakeside setting, spacious and clean room, and the breathtaking lake and sunset views. We're especially pleased that our team, particularly the receptionist who assisted you during check-in and check-out, made such a positive impression—we’ll be sure to share your kind words with her.We’re glad you appreciated the little touches like the complimentary snacks, drinks, and refreshments at the restaurant, as well as our wide breakfast buffet spread. It’s great to hear you enjoyed our pool facilities, ample parking, and the variety of activities and photo-worthy spots around the property.Your feedback means a lot to us, and we hope to welcome you and your husband back to TUI Haven again soon for another relaxing and enjoyable stay.
liang
2 Bedroom Deluxe Suite Horizon View
Stayed in Feb 2025
Family
2 review
9.5/10
Amazing
Posted on Apr 2, 2025
We stayed at a family-friendly hotel that was conveniently located, allowing us to easily explore the city. The staff were incredibly welcoming, and the facilities were top-notch, making our stay very comfortable.
The Haven is known for its stunning views of limestone hills, lush greenery, and serene surroundings. The resort offers a variety of activities like swimming, hiking, and relaxation, making it a popular spot for both locals and tourists who want to escape the hustle and bustle of city life.
we spend 1 whole day inside to enjoy the facilities and pool.
Response from Property: Thank you for your wonderful review! We’re thrilled to hear that you had a fantastic stay at TUI BLUE The Haven Ipoh. It would be our pleasure to welcome you back for another memorable experience in the future.
LuckystarLivia
3 Bedroom Deluxe Suite Horizon View
Stayed in Jan 2025
Family
1 review
10.0/10
Outstanding
Posted on Mar 21, 2025
We have stayed at this hotel few years ago and we decided to return for a short trip. Everything was still good and well maintained. The condition, the food, the service … all was still like before. I would definitely come back again for a weekend getaway!
6/7
Response from Property: Thank you for choosing to stay with us again! We're delighted to hear that you found everything just as good as before and that our maintenance, food, and service met your expectations. It’s always a pleasure to welcome returning guests, and we truly appreciate your support. We look forward to hosting you again for another relaxing weekend getaway!
Jae Yeon Lee
3 Bedroom Grand Deluxe Suite Lakeview
Stayed in Dec 2024
Family
2 review
2.0/10
Posted on Feb 2, 2025
Dusty room, a lot of dust mite. Staff rude , shouting at me.
Response from Property: We appreciate your feedback. As a nature-based resort, our surroundings are rich with greenery and fresh air, and while we maintain high cleanliness standards, opening windows or balconies can sometimes allow small insects to enter—this is a natural part of the environment.Regarding service, our team is trained to assist guests professionally and respectfully. We do not condone any form of rudeness, and our staff are always available to help ensure a pleasant stay. We understand that interactions can sometimes be perceived differently, and we encourage open communication so we can address any concerns in the moment.Thank you for sharing your thoughts, and we hope for the opportunity to provide a better experience in the future.
Benjamin Neoh
3 Bedroom Deluxe Suite Lakeview
Stayed in Dec 2024
Family
1 review
8.0/10
Very Good
Posted on Feb 1, 2025
Nice , big swimming pool and great breakfast .
Response from Property: Thank you for taking the time to review. The comfort and enjoyment of our guests are always our top priorities. Please feel free to reach out to us so that we can have the opportunity to address your concerns and improve your experience.
Anonymous User
Deluxe Suite Lakeview
Stayed in Oct 2024
Travel with friends
8 review
8.0/10
Very Good
Posted on Jan 16, 2025
This property is nestle away from the main city area of Ipoh. As the name suggests, it's a resort after all so peace and serenity is to be expected.
Accommodation wise, the hotel is more of a service apartment with 3 towers than your typical hotel.
Ideal for weekend getaways and to escape the hustle and bustle of city life.
Response from Property: Thank you for your review, and we're delighted to hear that you enjoyed our scenery and services. Your feedback has been shared with our team to help us continuously improve. We eagerly await the opportunity to welcome you back here soon!
HoCarol
Deluxe Suite Lakeview
Stayed in Mar 2025
Couples
1 review
9.0/10
Great
Posted on Apr 21, 2025
The pool is great and well-maintained.
The people there are so nice and helpful.
The rooms are big and comfortable.
The housekeeping is simple yet polite and friendly.
The site is tranquil and letting you relaxed.
Response from Property: Thank you so much for your kind words! We’re delighted to hear that you had an enjoyable stay with us. It’s wonderful to know that our team made you feel welcome. We can’t wait to welcome you back for another relaxing stay.
TXBB
Deluxe Suite Lakeview
Stayed in Oct 2024
Business travelers
7 review
9.0/10
Great
Posted on Dec 2, 2024
Relax and peaceful place to stay
Response from Property: Thank you for your feedback! We're glad you enjoyed the atmosphere. While our location offers a peaceful retreat away from the hustle and bustle of town, we hope it adds to the relaxing experience. We look forward to welcoming you again for another enjoyable stay!
Anonymous User
Deluxe Suite Lakeview
Stayed in Jul 2024
Couples
11 review
9.0/10
Great
Posted on Aug 9, 2024
Nice, quiet, relaxing stay at The Haven. The room was very big with a kitchenette, a sitting area and a balcony. The view from the balcony was fantastic! Excellent breakfast spread, and the staff were very attentive. Not near the city centre or the popular caves (about 20 mins away by car), but can call for Grab easily.
6/9
Response from Property: Thank you for your feedback! We're glad you enjoyed the atmosphere. While our location offers a peaceful retreat away from the hustle and bustle of town, we hope it adds to the relaxing experience. We look forward to welcoming you again for another enjoyable stay!
Guest User
Deluxe Suite Lakeview
Stayed in Dec 2024
Travel with friends
8 review
8.0/10
Very Good
Posted on Jan 13, 2025
the room is clean, good service by the staff, the best part the view so amazing, so lucky to have this view and experience in the city. for sure will come again
Response from Property: Thank you for your review, and we're delighted to hear that you enjoyed our scenery and services. Your feedback has been shared with our team to help us continuously improve. We eagerly await the opportunity to welcome you back here soon!
Guest User
2 Bedroom Deluxe Suite Horizon View
Stayed in Dec 2024
Family
1 review
7.0/10
Posted on Jan 6, 2025
Firstly, quite dissapointed because we were allocated at Block C and the room was different from the pics provided when booking (no fantastic view, no bathtub like shown in the booking). Plus our room facing the city and there's "birds" loitering ard the balcony. There are 3 blocks and the block C given to us itself quite empty and scary too. When we walk ard the hotel area at night can see only few units are occupied. Even the atmosphere at Block C were eerie luckily no ghost of cos if not we would check out immediately. We dont even dare open the curtains cos too eerie after knowing not many occupants/guests at Block C. My husband told me he actually asked to upgrade room to Block A few days before we check in, but was informed no vacancy at Block A. But when we check in, we asked to change to Block A but was informed need to top up rm250 per night because Block A. So conflicting of information. Plus, they should just fill up visitors to Block A or B, so it wont be too scary.
Secondly, the toilet bowls are not that clean with yellow stains.
Although, we were surprised with the "birthday" bed decoration and "birthday cake", the atmosphere at Block C is eerie itself.
Definitely not coming back.
Response from Property: The Horizon View suite you booked offers a city-facing view, as described. Our lake-facing suites are available at a different rate, and while we always try to accommodate upgrade requests, they are subject to availability and the applicable upgrade fees.As a nature resort, birds and other wildlife are part of the tranquil environment that many of our guests enjoy. We understand that preferences vary, but this is an integral part of our setting.We appreciate your comments and are pleased that you enjoyed the special birthday arrangement. We will continue to enhance our offerings for all our guests
Ribeyes
2 Bedroom Deluxe Suite Horizon View
Stayed in Nov 2024
Family
6 review
9.0/10
Great
Posted on Dec 6, 2024
Minibar is free and replenished once a day except on check out day. However, spoiler was blackout experienced on the last night of the 3-day stay. After that TV has no signal.
Response from Property: Thank you for your comments and for choosing to stay with us.We’re glad to hear you appreciated the complimentary minibar service, which is indeed replenished daily except on the day of check-out. However, we're very sorry to learn about the issue you experienced with the blackout and TV signal on your last night.Please accept our sincere apologies for the inconvenience. Our team has been informed to investigate and resolve the technical issue to prevent future occurrences. We understand how important it is to have everything working properly during your stay, especially when relaxing in the room.
Noel
Deluxe Suite Lakeview
Stayed in May 2024
Couples
2 review
9.5/10
Amazing
Posted on Jun 11, 2024
Amenities were excellent for a get away from city. The view from the balcony is majestic
Response from Property: Thank you for your feedback! We're glad you enjoyed the atmosphere. While our location offers a peaceful retreat away from the hustle and bustle of town, we hope it adds to the relaxing experience. We look forward to welcoming you again for another enjoyable stay!
Mohd Kauli
2+1 Bedroom Lakeview Suite
Stayed in Apr 2024
Family
3 review
9.5/10
Amazing
Posted on Jun 4, 2024
The view is very nice with fresh air and surrounding with nature forest.
Response from Property: Thank you for your feedback! We're glad you enjoyed the atmosphere. While our location offers a peaceful retreat away from the hustle and bustle of town, we hope it adds to the relaxing experience. We look forward to welcoming you again for another enjoyable stay!
Anonymous User
3 Bedroom Deluxe Suite Horizon View
Stayed in Mar 2024
Family
3 review
8.5/10
Very Good
Posted on Apr 27, 2024
Breakfast arrangement was not managed properly, realising its was festival season. Many of us need to seat outside cafeteria and food, plates, cups was shortage.