To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.3
Amenities4.3
Service4.3
Cleanliness4.4
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All reviews(245)
Positive reviews(242)
Reviews with photos/video(106)
Awesome stay(100)
Loved the view(55)
Great swimming pool(36)
Perfect for kids(20)
Great location(20)
Quiet & comfortable(18)
Classy environment(15)
Large rooms(10)
Negative reviews(3)
Anonymous User
Deluxe Suite Lakeview
Stayed in Oct 2024
Travel with friends
8 review
4.0/5
Very Good
Posted on Jan 16, 2025
This property is nestle away from the main city area of Ipoh. As the name suggests, it's a resort after all so peace and serenity is to be expected.
Accommodation wise, the hotel is more of a service apartment with 3 towers than your typical hotel.
Ideal for weekend getaways and to escape the hustle and bustle of city life.
TXBB
Deluxe Suite Lakeview
Stayed in Oct 2024
Business travelers
4 review
4.5/5
Great
Posted on Dec 2, 2024
Relax and peaceful place to stay
Anonymous User
Deluxe Suite Lakeview
Stayed in Jul 2024
Couples
8 review
4.5/5
Great
Posted on Aug 9, 2024
Nice, quiet, relaxing stay at The Haven. The room was very big with a kitchenette, a sitting area and a balcony. The view from the balcony was fantastic! Excellent breakfast spread, and the staff were very attentive. Not near the city centre or the popular caves (about 20 mins away by car), but can call for Grab easily.
6/9
Guest User
Deluxe Suite Lakeview
Stayed in Dec 2024
Travel with friends
7 review
4.0/5
Very Good
Posted on Jan 13, 2025
the room is clean, good service by the staff, the best part the view so amazing, so lucky to have this view and experience in the city. for sure will come again
Guest User
2 Bedroom Deluxe Suite Horizon View
Stayed in Dec 2024
Family
1 review
3.5/5
Posted on Jan 6, 2025
Firstly, quite dissapointed because we were allocated at Block C and the room was different from the pics provided when booking (no fantastic view, no bathtub like shown in the booking). Plus our room facing the city and there's "birds" loitering ard the balcony. There are 3 blocks and the block C given to us itself quite empty and scary too. When we walk ard the hotel area at night can see only few units are occupied. Even the atmosphere at Block C were eerie luckily no ghost of cos if not we would check out immediately. We dont even dare open the curtains cos too eerie after knowing not many occupants/guests at Block C. My husband told me he actually asked to upgrade room to Block A few days before we check in, but was informed no vacancy at Block A. But when we check in, we asked to change to Block A but was informed need to top up rm250 per night because Block A. So conflicting of information. Plus, they should just fill up visitors to Block A or B, so it wont be too scary.
Secondly, the toilet bowls are not that clean with yellow stains.
Although, we were surprised with the "birthday" bed decoration and "birthday cake", the atmosphere at Block C is eerie itself.
Definitely not coming back.
Ribeyes
2 Bedroom Deluxe Suite Horizon View
Stayed in Nov 2024
Family
5 review
4.5/5
Great
Posted on Dec 6, 2024
Minibar is free and replenished once a day except on check out day. However, spoiler was blackout experienced on the last night of the 3-day stay. After that TV has no signal.
Noel
Deluxe Suite Lakeview
Stayed in May 2024
Couples
2 review
4.7/5
Amazing
Posted on Jun 11, 2024
Amenities were excellent for a get away from city. The view from the balcony is majestic
Kauli
2+1 Bedroom Lakeview Suite
Stayed in Apr 2024
Family
2 review
4.7/5
Amazing
Posted on Jun 4, 2024
The view is very nice with fresh air and surrounding with nature forest.
Anonymous User
3 Bedroom Deluxe Suite Horizon View
Stayed in Mar 2024
Family
3 review
4.2/5
Very Good
Posted on Apr 27, 2024
Breakfast arrangement was not managed properly, realising its was festival season. Many of us need to seat outside cafeteria and food, plates, cups was shortage.
Anonymous User
Deluxe Suite Lakeview
Stayed in Feb 2024
Couples
5 review
4.7/5
Amazing
Posted on Mar 31, 2024
2nd time staying at this resort. Wonderful view room the room. Room is sparkling clean. Thanks for the complimentary snacks and coffee. Beautiful swimming pool. Wonderful stay at the Haven.
Guest User
Deluxe Suite Lakeview
Stayed in Feb 2024
Family
1 review
4.2/5
Very Good
Posted on Apr 14, 2024
Haven is really a peaceful place if u want to be away from d busy life... Lovely pool and jacuzzi... Breakfast was good....
6/7
Guest User
Deluxe Suite Lakeview
Stayed in Feb 2024
Couples
1 review
4.2/5
Very Good
Posted on Apr 11, 2024
Peaceful n tranquil surroundings. Spacious suite with everything you need for a comfortable stay. Great food n service at Cuisine Restaurant.
Azlam
2 Bedroom Deluxe Suite Horizon View
Stayed in Feb 2024
Family
3 review
4.0/5
Very Good
Posted on Mar 8, 2024
Apartment style resort. Three blocks. Stayed in Block A (Acacia) 2 bedroom horizon suite. All in we had a pleasant stay. Very large clean space with kitchen, dining, hall, 2 bedrooms and 2 bathrooms. First bedroom had a king size bed with attached bathroom. The second room had a queen size bed. Another bathroom is common type. And kitchen also comes with coway water dispenser, microwave and fridge. Good atmosphere and surrounding. Breakfast spread was simple but delicious. Cakes spready was marvellous and tasted awesome! Other common items like fried noodles, nasi lemak, egg and noodle soup stations, breads/croissont/muffin, wedges/sausages, beef bacon, fruits. Only comment i have is instead of the nescafe machine in the room, would prefer to have the coffee sachets. And the condiments (snacks, nescafe pods) are only free for the first night of stay.
Guest User
2+1 Bedroom Lakeview Central Suite
Stayed in Feb 2024
Travel with friends
3 review
4.7/5
Amazing
Posted on Mar 6, 2024
An awesome resort to enjoy the lush greenery, the sounds of nature and admire history just in front of every lakeside unit. My 2nd visit to Haven.
Staff was super and went out of their way to make sure my group of 08 family/friends, including elderly was well looked after.
Special thanks to Manna and Miguel Appu from the restaurant for the A1 attentiveness and hospitality. We felt so welcome and the staff was always smiling.
Thank you to Fook Kuan, our driver/guide who brought us around as we had booked the Haven van to do some sightseeing around Ipoh/Gopeng. Thank you for your help in ensuring we had a great trip.
My friends were very happy and we will definitely come back to Haven again.
Anonymous User
2+1 Bedroom Lakeview Central Suite
Stayed in Jan 2024
Family
2 review
4.7/5
Amazing
Posted on Feb 16, 2024
Service yang mesra semasa sampai ke the haven.
Facilities ada swimming pool, kids corner, pets corner, pony,
Food for breakfast ada variety local food, desert, with a condusive view
Ralat sikit sebab bila stay at suite, ada dapur elektrik.. tetapi tidak boleh digunakan.. jika mahu menggunakan dapur elektrik dan peralatan2, perlu bayar rm150 tambah