ShompooPolly
October 3, 2024
Started by booking 3 rooms, requested 2 beds in 1 room, sent a message but did not receive any response whether it was possible or not. When arrived at the hotel to check in, the staff informed that the type of room booked was not a double bed. Must pay an additional 50 baht to change the room type. Is there a problem with the booking system through Trip or is the hotel having a problem communicating? Which department should improve? As for the room, the edge of the towel is torn. Should it be replaced?
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