Guest User
April 14, 2023
We stayed for 6 nights and felt it was a great value for a nice stay in Tulum. Staff was very friendly, especially Marco. We did not have any electricity or Wi-Fi problems at all. We loved the relaxing atmosphere, and loved having both a private pool and the rooftop dipping pool, as well as access to the main pool which we enjoyed. We ate 2 breakfasts at the restaurant and they were good. My daughter loved the waffles :). The rooms and kitchen are basic, but were comfortable and we slept great. We didn’t cook in the kitchen but we brought tacos back to our lodging twice for dinner so we could relax in the residence. Daily Housecleaning was great, but we had to ask for more towels, as they only provide 1 pp initially, and we also needed them for the pool (towels were not available at the main pool). We rented a car and drove the 10-15 minutes into the hotel zone to go to beach clubs or into the centro, or to the cenotes , etc. As others have noted, the pothole road leading to Atman was not my favorite experience. And there was neighboring construction noise for some of the days (not sure how you totally avoid that in Tulum). Tips: If you arrive late in the day, plan on not having access to any food (restaurant closes around check in time). Make sure you have WhatsApp on the phone that you registered with so you can communicate with the front desk before you arrive. They send a welcome message a week ahead of check in. Overall, we recommend Atman residences.