Xela Tulum - Member of Design Hotels

Outstanding hotel! Amazing concierge service making your stay perfect from the first until the last minute. The food, stuff, wanderful beach, rooms,perfect location...everything was 10/10...We can´t wait to come back. Thank you guys!

The hotel Xela is just enchanting ! Everything is marvellous! The staff is so kind and friendly . Their hospitality went far over our expectation . The ambience is incredibly relaxing and the style of the hotel so beautiful . The real gem of our room was the private pool . Super ! We really enjoyed the food . Especially the tacos are exquisite ! Way better then the restaurant Nu in front of the hotel ! Its a real paradise to relax and enjoy the beach and atmosphere of Tulum

Xela Tulum is wonderful in every way. It’s small, peaceful and intimate. We stayed in their “Xela Master Suite” which was a treat. It’s very spacious, private and beautiful. Loved the simple yet stunning décor with natural wood accents and washed concrete floors and walls. The bathroom was huge and stunning. Open concept with an amazing concrete bathtub and an abundance of natural light. You feel like you’re in the jungle (and you are!). This suite is on the 2nd floor and is somewhat tri-level with 2-3 stairs from one room to another so could be tricky if you have mobility issues. We definitely had to tread mindfully during nighttime as the lighting, although quite sexy, is also very low in every room. There is no lighting in/above the open concept shower. The bedroom is oceanfront with floor to ceiling sliding doors that open to a private balcony. You can see and hear the ocean through the swaying palms right from the dreamy bed. Bed and bath linens were top notch. The sunrises from this suite were EPIC. Excellent WiFi and no TV’s (yay!). Water pressure was hit or miss. Housekeeping was excellent and provided filtered drinking water in the room daily. The pool is small but lovely. I had it all to myself most of our time there; simply sublime… The beach is gorgeous with comfy thatched covered chaise lounges. The colors of the Caribbean against the bright white powder soft sand is breathtaking. Don’t miss sunset over the jungle on the rooftop. Thankfully we did not encounter the dreaded sargassum seaweed during this stay. It can be VILE dependent on the time of year. Remarkable and impeccable service night and day but never intrusive. 24/7 security. Every staff member we met were so welcoming, kind and joyful. Thank you Miss Paula! Wonderful on-property dining; delish! So many wonderful things to do and see within walking distance; market for snacks and adult beverages, pharmacia, tons of beautiful restaurants, bars and beach clubs. My spa service at their sister property La Valise was exceptional. LOVED the cool bohemian vibe of the whole lovely and perfectly manicured property. Pictures do not do this little piece of heaven justice. Pure luxury! We were blown away and can’t wait to return. Wow.

Incredible stay at Xela. Paula was so helpful and friendly and the staff were so smiling and wonderful the whole time. The whole design of the hotel is flawless, uncluttered and soothing. Comfortable bed, hot shower. Stunning pool, right on the ocean, and quiet at night which for Tulum isn’t an easy find. The food was great too, and Oscar our waiter was a legend. Helpful to have a WhatsApp chat going with the staff, which means you can ask any questions you have. We enjoyed the complimentary yoga. Sadly it wasn’t offered every day but the one day we did have it was great. Brilliant little gym and the smoothies are to die for. Also they gave us bikes for free to cycle to the Tulum Ruins (takes about 45 mins). Only thing was on the night we arrived loads of my clothes got soaked in the room - my suitcase had been near the mini fridge, and for some reason a few of the bottles had exploded inside it and leaked! A freak accident. Didn’t matter but just don’t leave your bags near the fridge like I did! I did think for the price we were paying per night, the snacks and drinks in the mini bar could have been included (they were charged extra) but that’s just a small observation. Finally, I fully recommend their sister restaurant Nu (delicious fish) and the chakra harmonising ceremony is something that blew my mind. A really unique experience to book via Xela and includes a back massage. Overall was so sad to leave, it’s a slice of heaven. Thank you Xela for a stunning stay.

Amazing !! Everything was amazing ! The staff was incredible, went above and beyond for anything we needed! Amazing food too.