The location is great for visiting Tromso. We walked to the Cathedral and to the city easily. We stayed in their explore cabin for one night and one night on a pitch in turf. The receptionist told us that when we checked out at 1pm we could go to cabin because nobody was there the night before. We said how kind. When we went in at 1:30 the next day,Maya was about to give us the keys and Victoria interrupted in Norwegian and said that the cabin was being cleaned. We know nobody stayed in any of the cabins the night before because we had to walk to see if our campervan would fit in parking space. She then lied again and said the windows were being cleaned. Which was another lie. We understand that check-in was 3pm to the cabin. For some reason she didn’t want to let us check in earlier. Customer service is if you can accommodate why wouldn’t you? Her co-workers said we could and they even looked dumbfounded when she interrupted them. (We never asked to check-I’m early) On Taco Night” we saw Victoria. She was off shift at 6:35pm on Friday, she deliberately went in front of other guests and ate all the meat,ect. piling on so much food on her plate eating everything and the rest of us in line got nothing. We asked the cook if she was going to make more she said she wasn’t making more. It was an all you can eat buffet until 8pm. The male receptionist asked the quests if they wanted a refund. We got our money back and left. Overall the place is great to visit Tromso and the staff was great except for Victoria. I’m not sure if she was having a rough day,but she needs a refresher in Customer Service. We Came back the next morning and the chef with pink hair was amazing and the breakfast was great!
Very Good
101 Reviews