Hotels in Uppuveli Beach, Trincomalee

The hotel environment and location are very good, but the service is not good, especially the restaurant staff are very unfriendly, the usher position is not good, discriminate against Chinese people. There were also some unpleasant things that happened during the meal, which affected our mood. We had a buffet dinner in the hotel. Before, the buffet dinner in Sri Lankan hotels was charged together with the room. Some restaurants also need to be charged separately a few days after the trip, but they will bring your bill in the middle of the meal and tell you. This restaurant is good, there are many service staff, no service, and they will not refill your water or anything. No one brought the bill in the middle and at the end of our meal. We thought it was charged for the room, so we left naturally. Then the waiter stopped us in a panic like chasing a thief, and shouted that we didn’t pay. It was very rude and impolite. No one wanted to deliberately not pay, but the behavior and expression were very discriminatory against Chinese people and it was very infuriating. Besides, the service staff will only push you to buy wine or drinks (Sri Lankan buffet does not provide drinks). We ordered lemonade, and they told me that it was not available. I said that mineral water would be fine, because I really didn't want to drink drinks, and then they told me that it was not available either (I clearly saw the waiter bring mineral water to a table of white people before, naked discrimination). Finally, I thought that the waiter might need to earn money, so I ordered three glasses of juice. But the process was very unpleasant. This is the only hotel we want to write a review for after staying in so many hotels, just because of these unpleasant experiences.

The hotel in general we liked, but the neighbor dog.. she lays just so and at night bad sleep.. The room has air conditioning and fan. There was water in the room when you checked in, but on extension it is not added. After a trip com breakfast paid, 1000 rupees for two, we didn't like the first, no more asked. It is possible to live)

Personal ist extrem freundlich! Haben immer geholfen! Lage ist auch gut nur 5 min vom Strand weg!! Aber die Zimmer sind leider sehr veraltet und das Bad hat richtig nach Abfluss gestunken. Das Bett war auch unbequem. Und es gab keine Zimmer Reinigung während dem Aufenthalt. Wir würden das Hotel zwar nochmal buchen wegen der Lage und dem netten personal

There were so many things, but overall, all the staff were very hardworking, kind and good people! First of all, it seems that the reservation for 4 nights that I had made on Trip.com was not made at the time of check-in. There are many staff members, but there are only about two staff members who can communicate in English without any problems, and it was difficult to find them every time lol. I was hurriedly guided to my room, but I couldn't find the air conditioner remote control, and a staff member just brought me a towel (probably the room was hastily provided, so it was not fully prepared?) When I asked for the remote control at that time, they brought it to me relatively quickly. The wi-fi password was handwritten on the phone, but it was faded and I couldn't read it, so I looked for a staff member again and asked lol. I thought there would be hot water, but it was room temperature (it was a little cold at first, but if you try hard to take a shower, it feels like it's getting warmer for some reason, but it was exactly the same temperature lol) and the water pressure was quite weak. I asked the staff, but it seems that the temperature probably can't be changed. I asked them for at least the water pressure, and it improved a little. However, the water pressure was weak again the next night, so I asked them to adjust the water pressure every day for four days before taking a shower. When the staff came to check the water pressure, they stood on the bath mat with their shoes on, and the bath mat turned black because the shoes were wet with water... This happened two days in a row, so we told them that the water pressure had improved and it was okay to check it. It may be a cultural difference, but I guess they don't care about guests' bath mats turning black. The laundry service, free bicycle rental, and currency exchange that were listed on Trip.com (same as ***********) were not available lol The location is nice, right in front of the sea. It's a 10-20 minute walk to the town, but I was so scared of the stray dogs at night (they sleep and relax during the day, but are super active at night...) that I had to use a tuk-tuk every time. The hotel itself is not bad, but the shower was the only thing that bothered me. There were also frequent power outages every day. (It wasn't particularly difficult, but it sometimes took several hours lol) The staff were all really trying to solve the problem and listen to our requests. They were very calm and friendly, and always had a shy smile lol However, their English was quite weak, so it was necessary to be patient and communicate.