Triberg Hotels with Pools

We visited the garden restaurant after a walk to the waterfall for coffee and cake. The garden restaurant is situated at the bottom of some steps and was pleasant. The waitress was initially friendly and as it was a very hot day we ordered black forest gateau and iced cappuccinos each, as thought they would be nice and refreshing. When the iced coffees arrived they were quite small in the glass (only about half full) - see photo before we tasted anything- and when my wife had a sip she realised it wasn't cold but was luke warm. I asked the waitress if we could have an icecube to cool it down but was told no, she didn't have any ice cubes (bear in mind this is a hotel!). We think maybe she just didn't want to walk upstairs to get any. Obviously the coffees were pretty undrinkable (they seemed to have been made with a hot coffee shot and room temperature milk). My wife had about 1cm of hers and I had less of mine. When we came to bill the coffees had been included even though there was obviously something wrong with them (as I had pointed out to the waitress when I asked for the ice cube). We questioned about the coffees and explained that they weren't iced coffees but tepid coffees. However the waitress just repeated that if we ordered them we have to pay for them. My wife hates any fuss so I reluctantly paid even though we couldnt drink them. The waitress had three opportunities to put the situation right after they sold something they obviously were unable to provide 1) provide an ice cube to cool down the drinks when we asked 2) noted that we weren't drinking the coffees and offer us a replacement 3) remove them from the bill. 3 wasted opportunities to do the right thing. We had been in Germany for 6 weeks up until then and had really positive experiences, unfortunately this happened on our last day and it isn't the image we want to take away. The black forest gateau was OK but I'm sure there are much better establishments in Triberg. I would love to hear back from the manager of this establishment.

Located in Triberg im Schwarzwald, Gasthaus Staude is a 1-minute drive from Central-North Black Forest Nature Park and 8 minutes from World's Largest Cuckoo Clock. This bed & breakfast is 3.6 mi (5.8 km) from Haus der 1000 Uhren and 3.6 mi (5.8 km) from Eble Uhren–Park.Take advantage of recreation opportunities such as an outdoor tennis court or take in the view from a terrace and a garden.At Gasthaus Staude, enjoy a satisfying meal at the restaurant. A complimentary breakfast is included.Featured amenities include complimentary wired internet access, a computer station, and multilingual staff. Free self parking is available onsite.Make yourself at home in one of the 11 guestrooms.

Wow! I came here to lodge my disappointment but am astonished to see the same behaviour has been meted out to people since 2019 and nothing has changed. Well, the waiters were quite decent but the lady at the counter probably had the same reason for not to smile or behave professionally to customers. I won't go into details here but will only hope they improve their customer interaction in this day when heritage establishments are struggling hard to maintain their clientele and ”good” image. I have noted someone from the establishment kindly reads the reviews here. So, they can contact me for exact date/time in case it is not clear who this person is. I only hope their reputation is not spoiled due to this while their product (the cake, Black Forest cake) was the best we had had during our trip. Best wishes.

With a stay at Gästehaus Zur Lilie in Triberg im Schwarzwald, you'll be just steps from Southern Black Forest Nature Park and Oli`s Schnitzstube. This hotel is 0.1 mi (0.2 km) from House of 1000 Clocks and 0.2 mi (0.3 km) from World's Largest Cuckoo Clock.Make use of convenient amenities, which include complimentary wireless internet access and a hair salon.Enjoy a satisfying meal at Landgasthof Zur Lilie serving guests of Gästehaus Zur Lilie. Local cuisine breakfasts are available daily from 9:00 AM to 11:00 AM for a fee.This hotel has 2 meeting rooms available for events. Limited parking is available onsite.Make yourself at home in one of the 6 guestrooms. Complimentary wireless internet access is available to keep you connected. Bathrooms with showers are provided.