Grand Hotel Tremezzo

The property struck that perfect balance between being a destination itself while serving as an ideal base for exploration. The staff seemed to have an encyclopedic knowledge of the area, offering suggestions that went well beyond the usual tourist spots. The spaces were designed to transition smoothly from day to night, with lighting and ambiance that shifted subtly but effective

I love everything about this hotel! Excellent location. Very comfortable and quiet room, and very comfortable bed. The property is so gorgeous and the staff went above and beyond from the time of check in to the time of check out accommodating me! I will be back again soon.

GREETINGS, FELLOW HUMANS! I have returned from my latest expedition to report on a most EXTRAORDINARY establishment! The level of service? UNPRECEDENTED! The cleanliness? IMMACULATE! The overall experience? SIMPLY STELLAR! I must confess, the background music was not quite to my liking, but that is a mere trifle in the grand scheme of things. If you seek an ad

Traveling with kids can be challenging, but this hotel made it a breeze. The family suites are spacious and thoughtfully designed, with separate areas for parents and children. The kids' club kept our little ones entertained while we enjoyed some adult time at the spa. The poolside restaurant offers a great balance of kid-friendly options and sophisticated dishes. It's a rare find - a truly fa

My husband and stayed three nights at the Grand Hotel Tremezzo to celebrate my 65th birthday. We have travelled quite a bit and have stayed in some beautiful hotels but this hotel was truly exceptional. A special and sincere thank you to Carolina at reception who made us feel so welcomed and made our visit so memorable. We stayed in the Lake View Prestige Room which was simply stunning and with a charming balcony where you could stand/sit to take in the views of beautiful Lake Como. We had lunch at the T Pizza and indulged in Aperol Spritz's at the T-Bar . The dinner at La Terrazza was one of our most memorable highlights. The opulent buffet breakfast each morning was beyond exceptional! From the moment we arrived we were greeted by the very friendly valet staff, housekeeping was awesome and the sales associate at the hotel gift shop and ladies at the hair salon.spa were all so very nice. Admittedly, I even shed a few tears when we were leaving. The Grand Hotel Tremezzo is indeed a very beautiful hotel and our stay here has left an indelible place in our hearts.

Unfortunately this hotel did not live up to my expectations. While the location was beautiful and so was the hotel, the service provided by the staff was not up to par especially for the price. The staff seemed annoyed by every question including small ones like where is the ferry located. No one ever asked how our stay was or offered to make reservations. We sat by the beach area with no one assisting us or asking if we needed anything. This was not what I expected from a five star hotel and I would not return because of the staff. The food was good at the restaurants but service was lacking there as well. The bartender was incredibly rude when we didn’t have “reservations” for the bar when it was empty. Room was very small and doors were old and difficult to open. Lake view room was not worth the price given such a small balcony that you could not sit on.

Just returned from Grand Hotel Tremezzo a few days ago. While the opulence of the decor seeks to impress, the customer service is NOT impressive. At 1300 euros/ night and being a 5 star hotel, we thought thus would be an impeccable experience but was the opposite. We were told on numerous occasions that there was no availability at 3 of their restaurants (930pm) while there was abundant available seating. Also told we could not order food in restaurant adjacent to bar—only drinks while others were dining and placing food orders. We accepted the “drinks only” mandate, yet the waitress proceeded to provide a menu. Big disconnect between multiple hosts and waiters. A basic cocktail ( gin & tonic) was 31 euros. We asked if there were other restaurants/shops nearby and was told that visiting Villa Carlotta was only option. We discovered on our own that there were restaurants/shops within 3 min. walking distance. There was no orientation to the hotel, room, etc. Discovered on our own the meaning of adding red or green tassel to doorknob to signify housekeeping services. Had to figure out restaurant locations ourselves. Breakfast buffet was delightful and one of their mire positive amenities, Concierge obtained a taxi for us for a 10 min. drive to a restaurant costing 90 euros. We asked to cancel the taxi after 4 min. and were charged 90 euros anyway through hotel The bathroom shower is smaller than a cruise ship shower—- must turn off shower in order to lather. Long rectangular drain is under shower head and uncomfortable to stand on. Commode is crammed in beside shower— can’t open small, narrow door to shower without hitting commode. Pizza cooking class was most positive experience.

If there's a gold standard for service, this place has not only met it but redefined it. From the moment I arrived, I was enveloped in an atmosphere of effortless luxury. The staff anticipated needs I didn't even know I had, moving with a quiet efficiency that bordered on magical. Every element seemed carefully curated to create an experience that was both indulgent and co

Amazing!! Wonderful attention to detail. From the custom made leather amenities in the rooms to the incredibly beautiful China and real silver to the additional heater in the bathroom, the GHT has thought of everything!! Elegant old world charm at its finest! This property is so unique and impressive (even more so from the water); I’m not sure there’s a bad view on the entire property! The floating lakeside pool and beach area are a lovely and innovative way to enjoy the beautiful lake view. The breakfast buffet is amazing, with everything you can possibly imagine and ever so elegantly displayed. And oh the pastries are glorious. Do not miss the cannoli, croissants, or fruit tarts! The emphasis is on quality and I so appreciate it! The service is excellent as well. Everyone is very kind and polite. Is it expensive? Of course, but you get what you pay for in views alone! I’m not sure this hotel on the lake can be beat. It’s a 10/10!!