Spa Hotels in Townsville

Have previously enjoyed our staycations at the Ville but last night was terrible. Lifts were unreliable as they kept breaking down, this meant most times only 1 lift was working and wait times were crazy. A repeating mechanical noise made sleep difficult. The bath tub had a massive bubble which made standing very unstable. Ice machine on the floor wasn’t working. Was advised there would be no price difference if I were to pre book breakfast vs just showing up. Yet we were charged an extra $20 per person. Air conditioning in the lobby wasn’t working. When checking out, management seemed to have even influxes with similar complaints and were past the point of caring.

Very nice location, the apartment is very nice! Very nice view from the room. Would stay there again.

We stayed in a hotel apartment under this group for the second time. It was very good. There was a kitchen laundry room. The hotel suite style. The private swimming pool was very big. There was free private parking. Recommended friends who drove. Very satisfied; the waiter was also very good. Everything was great!

lovely views and a contemporary aesthetic. lots of parking spaces. I enjoy that it's not crowded. The food was good. The Asian staff was polite and made an effort to provide a customer-focused attitude. The majority of the workers are backpackers, so they are not particularly formal—they don't smile or greet others, they just stand and talk—and the place doesn't look like a five-star hotel. There was still hair on the floor and the room was a little dusty . Nothing special, simply an overnight stay.