Hotels near Loam Island Cascades, Townsville

Confusing to check in. Reception is in a different hotel. Would be annoying if you had no car and had to walk distances with luggage. Modern complex. With some eating options and a cinema complex. Short walk to city centre. Very small room. Just a bed, no room for a chair save the small desk chair under the desk. First impression when I opened the door was the overpowering smell of cigarettes. This is a non smoking facility but clearly not enforced. Tobacco stains on curtains and burns on carpets. No waste bin. Despite this, room very clean. Ensuite bathroom of a good size but no hot water! Freezing shower to start my day - at least it woke me up albeit violently. Doors from adjoining room slams loudly and is startling. Reception, in another hotel, closed at checkout so unable to provide feedback on smoke and cold water. Keenly priced - and you do get what you paid for. Better options nearby - and they even have hot water. Lovely cafe for light breakfast across the car park.

Absolutely appalled. We booked our apartment months ago. MONTHS. We booked through Wotif and specifically selected a 3 bedroom apartment with 2 queen beds and 2 single beds. NOWHERE on the booking page or in any fine print did it mention the bedding configuration may be different. The day before arrival I received a text message asking me to confirm my name and my bedding “request”. I immediately replied with my name, and made a point of specifying “Bedding REQUIRED: 2 queen 2 single, this is what we booked”. So let’s jump forward to check-in day. First of all, finding this place is not easy. No signs out front to let you know where to turn in, and if you miss the turn in there’s no easy way to turn around and get back to it. Ended up driving around for 10 minutes just trying to get in there to where we thought it might be. When we finally found the place, check-in was a long process with a staff member who was behaving quite unprofessionally and whilst I wouldn’t go so far as to say they made me feel uncomfortable, I can absolutely see how other guests may feel that way. After all the mucking around we were then hit with a $150 deposit on credit card. Absolutely absurd in this day and age. These ridiculous, out-dated policies are deal breakers for people travelling on a budget, which we are, so you can be sure we will not be coming back here purely based on this alone. (Hot tip for others who feel the same way: Rydges nearby will hold only $1 on your card, and Madison Plaza also very close doesn’t hold anything at all. I’m sure there’s plenty of others around too that aren’t stuck in the dark ages). Moving on. IF ONLY those were the sole issues! No such luck. So, we finally get to the apartment, and wouldn’t you know it, the bedding is wrong. Despite booking months in advance, and clarifying very clearly what bedding was required the day before, they still managed to mess it up. 3 queen beds. We are multi-generational family so obviously cannot share beds. After multiple phone calls to reception requesting a trundle bed, being told that they would normally charge for this (and promptly explaining to them that there is no way in h*** we would be paying due to this being THEIR stuff up!!!) and having the staff member mentioned earlier carrying on like an eccentric character on a soap opera telling us that we’re gonna have to come down and help carry it because it’s way too heavy for them, we told them to forget it. The end result was that our youngest (not SO young at 19 years of age) ended up having to sleep on the couch!!! We made it very clear to them that we would be requesting at least a partial refund, to which they replied “we’ll see what we can do”. Once we finally got past the bedding issue, more and more problems started popping up. Firstly, out of 3 bedrooms in this apartment, two had lamps, and only ONE of those lamps had a light bulb in it. So one working lamp in the entire apartment. Another call to reception only to be told that

The location is very close to the center, at the corner. Although the name is called a motel, in fact, the standard is quite high, especially bedding, star-rated hotel standards. After 7 o'clock, you need to swipe your card to enter

Good location, friendly at reception, clean room and comfortable bed. Just a bit tired regarding the room itself and t.v stations some worked some didn't and they went on and off, but not that big of a deal. A bit noisy around the area but I still slept well.

From previous reviews I thought no way, well how wrong was I. Great location. Clean and large. Amazing staff. Great whistle stop for us. Our four legged mate was very welcomed. Ground floor unit. Even meet a gentleman who travels with his galah on business. Staff welcomed us both with open arms. Pool is fabulous. Price reflects older establishment but they are caring for this old girl. We would definitely stay again. Only downside was the mattresses probably need replacing but are still very comfortable, had a great sleep. Thank you Robert Town 👌👌👌

It was quiet and clean, making for a relaxing getaway. The highlight was the lovely pool and BBQ area out back, perfect for unwinding. Overall, it offered basic amenities at an affordable price, making it a great choice for budget-conscious travelers. Highly recommended!

The hotel environment is very good and clean. The facilities are perfect and the health is good. The hotel is located in the city center, with high floors and good scenery. The hotel is a landmark in Townsiville and it is worth staying. The impression the hotel gave me was very good and worth looking forward to.

We stayed here while on a family trip for 5 nights. The lift in the car park wasn’t working the whole time we were there. The apartment was dirty, the couch was covered in stains, the carpet was dirty and needed replacing. All of the surfaces in the apartment were caked in dust. The shower in one of the bathrooms was broken, we reported this and were told someone would be right up to look at it, no one ever came. We needed two single beds in one room and had to call several times to confirm this, on the first call we were told that they didn’t have time to go and check, the second call we were told there was and when we called to confirm the last time we were told there actually wasn’t and that we would need to organise a fold out bed to be brought in by an outside company. There were pubes in the freezer, empty soft drink bottles in the cupboard. No coat hangers to hang up your clothes. No cleaning products in the apartment. We had to ask for dishwashing liquid so we could do our dishes. The shower/bath gel in the bathrooms was so thin that it seemed like someone had just refilled the bottles with water. Don’t waste your money by bothering to stay here.

The staff at Rambutan are very friendly and helpful. I felt very welcome. The rooftop, poolside restaurant is fantastic with its excellent and varied selection of dishes and is so popular with the public that I found it necessary to book my favourite table on the balcony looking over the town. The wonderful staff members speak many languages. Flying up solo from the Victorian winter I was dismayed to find myself in a cramped room, looking onto a blank wall, so dark I needed the light on. I had probably ticked 'accessible' which meant all the rooms reached by the lift which all face the blank wall around the pool. I expressed my disappointment to reception and was immediately and gratefully moved to a room, up a flight of stairs but looking down onto the pool and restaurant, as pictured. The rooms are small, filled up with enormous beds so that there is no way to unpack a suitcase. I needed a comfy chair. Rambutan is well within walking distance of the passenger ferry, The Strand, Anzac Park, and the centre of the city, surrounded by restaurants, and just 2 blocks from all the shops.

Very nice location, the apartment is very nice! Very nice view from the room. Would stay there again.