Ascott Hotels in Tours

First of all, I want to give this hotel a bad review. We booked a castle bed room type. In the picture display on the Trip platform, there is a bathtub room type. We were going to live in Loire, but we saw a bathtub. Considering that there are many walks in Paris, the children can rest in the hotel that day. I chose to drive an extra hour to stay at this hotel. But when I checked in, I found that not only a small attic room, but also no bathtub. I communicated with the hotel through the Trip platform. The reply was that the room was full on the same day and there was no other changeable. This is obviously a wrong logic. Since it shows that the bathtub room can be booked, it should be arranged, on the pretext of full room, since the order is confirmed, it shows that our agreement is established, and the result is to arrange a room type that does not meet our agreement on the spot, which is obviously not in line with the spirit of compliance advocated by Europe. This is a fraud. I want to give Trip a thumbs up here, I have been insisting on helping us communicate with relevant agents and hotels, and finally reached a compensation agreement. But the regrettable thing happened again. I found that the air conditioner in our room could not work. I repeatedly communicated with the hotel. The last two air conditioners had a weak wind. We opened the window to sleep a little, but there was an air conditioner buzzing outside the window, which caused me to fall asleep very late. The next morning, another blow hit. Because I fell asleep late the first night, the child woke up at 10:30 the next morning. The hotel reminded us when we checked in. The breakfast time in the restaurant was 7-10, and the breakfast delivery service could be until 11 o'clock. We communicated with the hotel by phone at 10:45 and asked the restaurant to send breakfast to the room, but until 11:03, there was still no breakfast. Considering the need to drive a long distance to Charles de Gaulle Airport to check in, we really didn't have time to argue with the hotel. I'm so hungry to check out and leave. The environment of the hotel is good, the so-called castle hotel, the castle is small, but the building is beautiful, there are forests and lotus ponds in the courtyard, there are small frogs on the lotus leaves, the restaurant is open, sitting in the yard to eat, watching the scenery is very comfortable. The hotel also has a small swimming pool. The hardware is good and the environment is very good. The facilities in the room are also very new and the bathroom facilities are of good quality. The location of the hotel is on the half-mountain side of Tour, the Loire River is under the mountain, and the old town of Tour is also under the mountain, about3.5 kilometers away. Driving down the mountain, you can locate the church of Tur. After the evening, you can park your car in the parking lot between the church and the castle. It is free. There are various restaurants on the side street. There is also a Carrefour open until 10 pm. The street restaurant has French Italian and Syrian dishes. French food is more troublesome. It is not very troublesome to speak French. The price per person is about 20 euros. If you want insurance, go to eat simple Turkish barbecue.