Palmanova Suites by TRH

terrible place, not worth buying all inclusive the food is terrible and the drinks in the hotel are some ready-made on a machine that just tastes like foam you end up buying drinks outside anyway, in addition the rooms are terrible and there are bedbugs in all the rooms.

I stayed at this hotel with two of my friends, and it was by far the worst experience I’ve ever had while traveling. From the moment we arrived, things were off. We weren’t allowed to check in for five hours, and the luggage room they told us to use was overstuffed and completely unsecured. Our bags were piled up in a tiny room anyone could have walked into. When we finally got a room, it felt completely separated from the rest of the hotel. It took us 20 minutes just to find it because the elevators and layout are extremely confusing. It honestly felt like we were being purposely hidden away. The real nightmare began on the second night. Our room was broken into and €900 in cash was stolen, along with personal items like AirPods, jewellery, and even Nike socks. What’s worse is that our safe which held our passports and other valuables was broken into. I had gone back to the room at around 1:30-2am and again around 3am, and during my last visit, I saw two staff members standing in our corridor. As soon as they saw me, they slipped into a cleaner’s closet. I didn’t think anything of it until we returned at 4am to find our luggage ransacked and the safe empty. We rushed to reception, and security acted “worried” but extremely suspicious. One guard walked straight to the balcony door and pointed out a broken seal, saying that’s how they got in. But the door looked normal how did he know to check there first? Very strange. To make things worse, we were told the police wouldn’t come out, and the hotel refused to call them. We were told to wait until 8am to speak with the manager, who then didn’t show up until 1pm. Her response? Move us to another room and upgrade us to all-inclusive a joke, honestly. The all-inclusive buffet was terrible. Almost no variety, very few options, especially not kid-friendly. To top it off, every time we went to eat, we were told we weren’t on the list. Extremely frustrating and unprofessional. On our last day, one of my friends felt too unwell to come down to the pool and stayed in the room. A staff member let herself into our room without knocking. When she saw my friend, she panicked and left, saying “sorry sorry sorry.” This was not a cleaner, as they came in later. We told reception and were told, “That’s impossible.” That was the final straw. This hotel is not safe, the staff are suspicious, unhelpful, and evasive, and we left feeling like targets. The whole trip we were stressed, anxious, and extremely disappointed. Do not be fooled by the nice decor or fake professionalism this place is a security disaster. Avoid at all costs. I would never return.

DO NOT STAY HERE- Unsafe, Disorganised and Deeply Concerning Experience!! I genuinely urge others to avoid this hotel at all costs. This has been the most unsafe and unprofessional experience I have ever had which travelling. From the very beginning things seemed off. To begin with we had to wait 5 hours to check in which was fine as we understood that check in wasn’t until 3pm. However we were told to leave our luggage in an unlocked room accessible to everyone. No wristbands are given unless you book all-inclusive meaning that anyone can freely walk in off the street. When questioned the hotel told us that security remembers everyone’s faces- this is a completely unrealistic claim given there is 1 security at the door and hundreds of guests staying at the hotel. When finally given a room, we were placed on a floor that was nearly impossible to find. We were given contradictory directions, and it turned out the only access was via a single elevator that no one else seemed to use. This elevator seemed to have faults as on one occasion it was making bizarre noises and shaking when going up then the lights had turned off and the door took atleast a minute to open onto our floor. The entire 2 days we did not see a single guest staying on the same floor as us, the room felt completely isolated from everyone else. Staff also confirmed there was no CCTV on this floor unlike other floors we passed which did have CCTV which raised further safety concerns. To make things worse when we finally found the room none of the 3 key cards given to us were working so we had to go all the way back to reception to get new ones. The first night seemed okay. On the other hand, the second night was when everything fell apart. Me and my 2 friends had left the hotel room around 10:30pm after locking personal belongings in our personal safe and ensuring our balcony was completely shut. One of my friends returned to the room around 2am for a change of clothes which is when he noticed one of the security and a staff member standing at the end of the hallway which seemed odd as it was a dead floor with no noise or even residents, they walked away as soon as they had seen my friend approaching. My friend had then come back to the clubs. Around 3am my friend then decided to go back to the hotel where he noticed the balcony slightly open and all 3 of our passports laying on the bed but he didn’t think anything of this and put it down to us rushing to leave and go to the event as we were taking money out of the personal safe before leaving the room so must have forgot to put the passports back in. Around half an hour later me and my friend returned to the room. When I walked in the room I noticed one of my outfits were on the floor which I found odd and asked my friend why but at first thought he was trying to get to the safe to put his leftover money back. But when I looked closer I seen that the safe had been smashed open and absolutely everything was gone including a neck