Palmanova Suites by TRH

my friends and I (a group of four girls aged 19) stayed at this hotel for 5 nights for our girls holiday. on our arrival which was around 1am we was given our room key and we checked into our room. the room we was given looked nothing like the pictures and to get to the room you had to go round the back of the hotel down slim outdoor pathways which were dingy and dark, it was so creepy. there was boys lingering around them too which made it even weirder so glad we was all together. To get to the room there was also no lifts just flights of stairs so carrying the suitcases up there was wild as it was so far. the outside of our room was the view of the back of the hotel and had rubbish outside so wasn't what we had booked. to top it off at about 1:30am the aircon in our room was broken so it was boiling and we was all sweating. we went to reception to ask if someone could fix it but nobody came despite us going back and fourth to reception about 4 times through the scary corridor may I add. my friend had to go in full Karen mode about the air con as we was so tired and nobody was helping. they finally helped and ended up switching our rooms to a room which had aircon and also was the one that looked like the pictures online (which is the one we was told we was booked) I think we just got lucky there as if we didn't have the confidence to Karen the reception it would have been a rubbish time. Apart from that it was okay the room was clean and looked nice, the food was good but I am gluten free and it was hell trying to find out what contained gluten and what didn't . there wasn't any allergen signs on any of the food which made it difficult, the servers also didn't know either so it felt like such a hassle having to search for someone to tell me and I felt like a bother. the options for allergens were extremely limited and I only really ate salad or potato the whole time. the vibe of the hotel was okay I think you get what you sign up for going to Magaluf, the outside pool area was nice but unfortunately we was greeted by the worst group of boys during our stay who annoyed everyone at the pool by making comments about people and their bikinis extremely loud while they were just minding their business me included. they threw balls in the water with an aim to hit their targets and splash them which wasn't very slay of them. I was on the balcony with a friend after a day in the pool which was when our whole trip went downhill, the group of boys kept looking up and shouting for us to come down and making inappropriate comments, we laughed because what the hell, but didn't really engage back. one of my friends were in the shower the rest of us outside and we heard pounding at the door so hard the door nearly went in. the group of boys started shouting about what they was going to do when they got in which was scary. we stayed silent and wedges a chair against the door. they kept going and we thought they was going to come through the door. there was a w

They need a parking lot. It's too hard to park around the hotel.

Nice place Nice place, centrally located, close to two beaches and had a nice (but cold) pool