FERGUS Style Tobago - Adults Only

We are in our final day of a 5 night stay at this hotel and im glad I've now had the opportunity to make my own mind up following reading the negative reviews on Trip Advisor last week which did concern us. Allow me please to share our experience regards points raised. Noise- you are in a perfect spot for the beach, restaurants and bars which are all a short walk away and yes this includes where youngsters will head to party but I doubt they will be staying in the hotel or any of those surrounding as all family orientated or adult only, we had no issues at all. Staff- without exception they were excellent and could not so enough to help you, poolside service pretty much on demand and very friendly and had no issues at all regards cleanliness. As for sunbeds the pool attendant walks around and if any beds are unoccupied he politely asks if anyone knows who they belong to and returns some time later to uplift towels and place a note on the bed to advise he has the towels, it is clearly advised around the pool you cannot reserve beds. Make your own mind up as we have found all aspects of this hotel exceptional and the food quality, service and choice is outstanding.

Definitely not a 5* hotel. Never had a single night's sleep due to the noise from the beach from 4.30am onwards. Although the beds were extremely comfortable. Room was small and had to request toilet rolls from reception. Bed was left for 4 days without it being changed. Sink top not cleaned. Breakfast was good and plenty to choose from. Although sauce bottle tops dirty. Did complain and they were changed. One male waiter was quite arrogant and obviously had his favourite customers. Not enough sunbeds and crammed in. Ended up spending 12 out of our 14 days on the beach. Lovely location but would not stay at this hotel again.

Back from a week at this hotel, our third visit in 3 years. It’s a good 4 star but we do stay 5 star and this lacks completely by any comparison of Sani or Iberostar for example. The hotel were very accommodating with a room request in advance, we asked to stay in the same room that we’d had the past 2 years. They positioned us 2 floors higher with the same stunning sea view. My adult sons were in a nearby room as requested. We felt very welcomed and even had a bottle of cava on ice and a lovely note delivered to our door as a welcome back. The food was fantastic, we were half board and the breakfast selection was amazing - apart from the omission of ketchup! HP sauce only. We ended up buying a bottle at the supermarket! The evening meal was superb and didn’t get boring. Always something new to try. My only feedback would be on waiter Abeidy who was quite hostile and shouted at guests if they went to sit at a table that had more seats than their party. Keyla might smile and be more pleasant, but the staff generally were lovely. The biggest issue is lack of sunbeds. I did smile at the new arrivals who would turn up at 11-12am and expect that there would be a sunbed for them and then have words with the life guard to magic something. There just isn’t enough for the quantity of guests and people are reserving them from 6-7am or earlier. The pool opens at 10am and the lifeguard took a few towels away from people who reserved and weren’t on them, with one woman kicking off that she had only gone to her room for an item and had been less than 30 minutes (she hadn’t). The Balinese beds are €50 minimum (more with a drinks package but 6 halves of beer or soft drinks and 2 small tubs of Pringles don’t equate to good value for €75 and the bottle of cava only for €100 is a total rip off!). Consequently, we spent around €400 on sunbed hire at the hotel across the week. The cheapest package at the sky bar pool is €75 per day (no option to not have the drinks package). Anna did give us a complimentary bed one day when in some interim feedback I said that I was hiring them as my mobility issues mean the no cost sunbeds are too low (if I was minded to get up at 6am and try and get one!) - we did appreciate this and Anna is a great asset to the hotel for her helpfulness. There isn’t much that the hotel can do about the sunbed situation as there is a physical lack of space and the sunbeds are already almost touching they have put as many as possible out. If they closed off the whole area to stop early morning reserving, it would only result in the sunbed dash you see at other hotels. Entertainment or any atmosphere is lacking. In previous years there has been someone playing the piano at breakfast, not this year. We went out to local bars in Palmanova each night and it is lost revenue since the hotel don’t make more of an effort. The welcome drink is a joke - coffee or cheap orange juice! Coffee in 35 degree heat wasn’t what I wanted! It would cost nothi

We recently stayed at Fergus Style Tobago in Palma Nova and unfortunately, it didn’t live up to the expectations set by its advertised star rating. Let’s start with the positives: the communal areas of the hotel are nicely decorated and feel modern and clean. Cocktails are nice especially the frozen Pina Colada. Location is great for Palma Nova, Magaluf and the nearby beaches, bars and restaurants. Our room, while small, was also clean which we appreciated. A lovely touch was that the hotel helped my partner surprise me with a bottle of cava and a small cake in our room for my birthday – a kind gesture that didn’t go unnoticed. Unlike the other reviews the reception staff did not notice it was my birthday however from my passport, my partner went to ask if he could purchase something for the room and they then accommodated his request. It was a nice gesture regardless. The breakfast is nice, with plenty of choice including an omelette station, fresh fruit, pastries, cooked breakfasts etc… However, there are several downsides that made the overall experience underwhelming. The rooms are very small with little to no privacy as other reviews have stated, and the “double bed” was simply two singles pushed together, which isn’t ideal for couples. The hotel seriously lacks sunbeds – good luck finding one, even early in the morning. The management have to do something about this. Recently most 4/5* hotels we have stayed in either have an app to book sunbeds/do not allow you to even enter the pool area until opening. This pool “opens” at 10:00am, yet all sunbeds were “reserved” (nobody lying on them, just towels down) by around 8:30am. The pool area also felt lifeless, with no atmosphere or energy during the day, making it hard to relax or enjoy the space. The pool only gets sun around 1-2pm due to the building of the hotel blocking the sun unfortunately. They do have Bali Beds on both the ground and rooftop pools but as other reviews have stated these start from €50+ a day. We considered getting one until we saw a gentleman approach the bar, he had purchased a €75 Bali bed which includes 6 beers and 2 snacks (Pringles). He asked for a beer, the staff poured him a pint, when they then asked for his room number/whether he wanted to pay now, he advised he was on the Bali Bed and thought 6 drinks were included. The bar staff then advised that they were but not pints, and we watched them pour away the pint he had just pulled and provided the man with a smaller tall glass which are the ones for the “package”. Mental! The packages only include beer as the alcoholic drink option which is disappointing if you’re not a beer drinker. Cocktails/sangria would be a good option. The pool itself only has an extremely small “shallow” end, as a result people are crowded in this area and the “deep” end is totally empty. It felt awkward and uncomfortable at times, with only steps to enter into the pool also. The welcome drink was a bit of a joke – ju