Elba Sunset Mallorca Thalasso Spa

The sea view is really nice, the surrounding is very quiet, and the breakfast is quite rich. However, parking in the surrounding area depends on luck. You often can't find free street parking spaces, so you can only buy hotel parking spaces at the front desk for 18 euros a night.

The facilities are very good and new. The rooftop swimming pool is very beautiful. The location is a bit remote, the parking fee is expensive, and the floor design is a bit strange... I often get lost. Each elevator leads to a different floor. It takes a long time to walk from the front desk to my room... The service attitude of the front desk is very average, a little impatient, not up to the standard of a four-star hotel...

The hotel is far from the city and features a sea view, but the location is too remote. If you don't rent a car, there is no way to get there. The hotel rooms are average, and the food is average. The occupancy rate is not high. If you don't want to hide away, try not to choose such a place. The hotel price is high.

Service: The service of a man at the hotel front desk who worked on the day of check-in was very poor. First, we drove here and went to the front desk alone to ask about parking. The front desk said that if we didn't book a parking space in advance, there would be no vacancies now. The parking lot was full. Then no staff came out to help take the luggage to the lobby. When we asked where we could park, the front desk said that we should find a vacant space on the roadside. Then we drove for a long time before we found a place to park. Then it took 15 minutes for two people to walk uphill to the hotel with 4 suitcases. The mountain road was winding. The room arranged by the hotel front desk was very far away from the hotel. From the front desk to the room, you need to cross an extremely long corridor with more than 20 rooms, then turn to the elevator, take the elevator downstairs and continue to cross two corridors with more than 10 rooms. Anyway, you just turn left and right. Finally, you reach the room with four boxes. When you open the door, you find that there is no electricity. You call the front desk 8 times but no one answers. You walk a long way to the front desk alone. The front desk sent an electrician to repair it. The electrician said it was a bit difficult. We walked a long way to the front desk again with the boxes. The front desk said that the room was full and could not arrange a replacement. We contacted Ctrip, and the front desk and Ctrip customer service said what they just told us, and they could not arrange another one. You can check in after the workers have fixed it. You could check in at 3 o'clock, but we waited from 4 o'clock to almost 7 o'clock in the evening. It was really speechless. The hotel front desk said you can choose not to stay, and also said so to the Ctrip platform. Ctrip customer service is still very responsible, but Ctrip cannot control this hotel. The hotel does not have toothbrushes, toothpaste, cotton swabs, and cosmetic cotton pads. There are only soaps and a bottle of three-in-one bath products. There are only 5 tissues in the tissue box, and only 2 bottles of mineral water are provided. The quilt is very thin and there is no quilt cover. It is sandwiched between two sheets. The sound insulation of the hotel room is very poor, and the footsteps in the corridor outside the door are very clear. , as if you open the door, the footsteps of the people walking on the left and right of the room are very loud, which greatly affects sleep. The deluxe sea view room booked more than 5 months in advance has two big trees on the balcony of the room arranged. You need to look through the big trees to see the sea view. The room rate for 5 nights is RMB 9108.38. Then the actual hotel is like this, which is particularly bad. Don’t look at the recommendation of Xiaohongshu. It’s just a big thunder. It’s really super thunder. And it’s extremely unfriendly to Chinese people. Treat Chinese people with a big face. You can stay or not. There is no service. Treat Westerners with a smile on their faces and the service attitude is very good. Since it is unfriendly to China, there is really no need to spend money to buy anger. Lightning avoidance room 223, because there are two big trees opposite the balcony, the view is not very good. There were no toiletries as shown in Figures 3 and 4. The hotel did not provide any. We stayed for 5 nights and found that there was no tissue paper when we returned to the hotel on the second night. We called the front desk and they said they would arrange for someone to deliver it. However, the tissue paper was not delivered until we left the hotel on the 5th day. From the second night on, they did not provide tissue paper. We went to the supermarket and bought tissue paper ourselves for 3.59 euros. We were speechless. We reported it to the lady in charge of the hotel service and filled out the service questionnaire, but the hotel did not provide tissue paper from the 31st to January 3rd!

Very satisfied!!! The service is excellent!!!