TLH Carlton Hotel and Spa - TLH Leisure and Entertainment Resort

This hotel is a good hotel don't get me wrong I enjoyed my stay. I had a nice room dated but good. It was clean,large and in general nice. The facilities are good and the night entertainment was also good. In general staff were nice some not all. The major problems we had were solely the restaurant! We were part of a tour. Breakfast was fine but I was left absolutely fuming in the evening we had gone down for our meal slightly earlier than the 6.30 scheduled meal as soon as we went in the I assume supervisor petulantly said we were not expecting you this early we were not expecting anything but to sit down and order a drink so thought he was well out of order saying this! We then sat down at the table that were for members of the group they would not allow us to pick our own table so sat with others we did not really know. We were then ignored by the waiting staff and everyone else were served I called one of the staff over and asked if we could order food where the very rude waitress said you will need to wait for everyone else to sit down turned on her heal and left. To say I was fuming was an understatement! We arrived at 6.30 every night and never got out before 8pm absolutely ridiculous length of time. The food was not much better either braised meat or steamed fish or pie. I have worked in a care home it was that kind of food not the standard expected in a hotel and not worth the money. I would have been 100% satisfied if not for the evening restaurant! They needed a proper f&b manager ensuring prompt service and better quality food for adults and not to treat the groups as if they were cattle. Give people the choice of where they want to sit and don't take all night to serve them. This hotel is so nice let down by a poor restaurant.

We came from the west midlands to torquay, 2 adults and 2 children aged 10 and 6. This hotel was perfect for us all. The kids always had something to do. We had 1 day of bad weather but we didnt care as there were alot to do in the hotel. My youngest (staying with me and my partner) went to the toby club and did somr clay making with matt who was lovely whilst my eldest went down to the bunker and went off with a few other children and the lady who ran the club. He loved it and we felt ok leaving him. The swimming was amazing, we went a few times, i used the sauna and steam room and loved it. Staff were lovely wherever we went. Around torquay is lovely too, we loved the crab catching which is a must to do. Overall we would definitely stay here again when we come back to Torquay.

A 4 night break playing mahjong. Good basic food, very friendly staff, hotel clean, decor a little dated and some tender care needed in maintenance, however excellent value for money. Plenty to do for all ages. Highly recommend the spa. Fab breakfast!