West Queen West Hotel

Dodgy, dirty, unprofessional and rude staff. Go anywhere else in Toronto but not here; let this be your warning: I wish I had read the reviews before I came to this hotel and it would have saved me a big hassle.

My husband and I stayed here for 2 nights as we had no other choice as a last-minute option and had an awful experience the entire time, right from booking to check out. The one other staff member we interacted with was absolutely wonderful and deserves way better than this place, however the manager is incredibly rude and inconsiderate both over the phone and in person and she doesn't seem to have any concept of basic respect for others. The most expensive option, the "Queen" room for $50 more than the cheapest room offered, is the exact same as the other room options (double bed, 22-23 square feet) but the only difference between this room and the "budget" double room is you get a window and an ensuite bathroom instead of having to share the communal bathroom the other rooms have to use. The room looked fine at first but upon closer inspection was completely falling apart. The bed itself is very thin and loud with pillows that feel like they're 20 years old and upon pulling back the bottom sheet and mattress pad to check for bedbugs, it was covered in disgusting red and brown stains and the mattress cover itself had massive holes in it, providing not even an attempt at protection against bedbugs. The uncovered outlet right next to the bed is a massive fire hazard, as well as a great space for pests to hide. The door handle may as well have just been there for show as it was barely attached to the door and made it a struggle to lock the door when exiting. Do not be fooled by the prices and "budget" options, this place is not even worth being a last resort.