Shaonvaichitian
November 22, 2024
The hotel service attitude is very bad. We booked a room and paid for it a week in advance, and told the hotel that we would arrive very late and wanted to reserve the room. The hotel agreed. But when we arrived, they told us that there were no king-size rooms, only twin rooms. I asked for an upgraded room type, a king-size room, but the front desk said no, only twin beds. After staying for one night, the hotel did not come to clean the room. I called the front desk to ask why it was not cleaned, and they said they made a mistake. I asked them to come and clean it immediately, but they said it was too late and the cleaning staff had gone off duty, so there was nothing they could do. Then I asked them to send three towels, and they said that since there were only two of you staying, I could only give you two. I have never seen a hotel with such a bad attitude. When a problem occurred, they did not try to solve it, and kept saying no.
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