Sonder Artesa Apartments West Queen West

The staff is friendly and helpful, ensuring a smooth check-in. The rooms are consistently described as exceptionally clean, spacious, and bright. Convenient location near amenities, with affordable Uber access.

The 1-bedroom was clean, nicely furnished, smaller than it looks online but enough room to move around in. Basically soundproof. Comfortable, bedding is nice, mattress firm, towels are a bit scratchy, but that’s just nitpicking. Fantastic location. Everything is walkable and mass transit is easily available if you need it, but if you have a car, the clearance in the parking garage is VERY low. If you have a roof rack or a large vehicle, forget it. My Honda CRV barely made it in. I was in room 803, which had a partial city view from the balcony, but mostly of the apartment building next door. If the view is important to you, make sure to reserve a ‘balcony with city view,’ otherwise you’ll end up looking at train tracks and a garbage dump. Overall, the lodging part of the stay was satisfactory. That being said, if you’re looking for a traditional hotel experience, this ain’t it. If you have any issues, you can’t contact the property directly. Instead, calls are directed to a giant central customer service center staffed by foreign-speaking agents who are polite but agonizingly slow. The weekend I stayed the Sonder app and website weren’t working properly, apparently due to their migration to Marriott, so to add parking to my stay, what should have taken less than a minute ended up taking hours. No exaggeration – I’m deducting a star for having to listen to that abhorrent Muzak on a loop over and over while sitting on hold forever. I’m deducting another star for the clunky check-in process, which could have been much, much easier. Proper signage is absent. After entering my code multiple times to get to the lobby, I was terrified that I’d end up on hold for eternity with Sonder again just to access the building, when it finally worked on the 5th try. This isn’t user error; a lot of reviewers mention this is a problem. It’s great that everything is secure, but having to enter codes over and over is a bit wearying.

I couldn’t rate this place highly enough it was amazing. Couldn’t beleive how nice the apparentmerts were. We stayed in a 1 bed appartment with balcony and it did not disappoint. The bed is the comfiest bed I’ve ever slept it and there is everything you need they even left us washing tablets for the washing machine. The staff are also 5 star always so friendly. I will really miss staying here but hopefully return in the future !