To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.8
Service4.8
Cleanliness4.8
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All reviews(644)
Positive reviews(634)
Reviews with photos/video(152)
Large rooms(87)
Delicious breakfast(75)
Close to train station(54)
Friendly front desk staff(42)
Well decorated(30)
Luxurious(16)
Tasty restaurant(14)
Has facilities for children(9)
Negative reviews(10)
Guest User
Eden Business Standard Room
Stayed in Dec 2024
Family
9 review
5.0/5
Outstanding
Posted on Jan 13, 2025
Good location 250m from Tongxiang railway station.
Breakfast very good, many choice. Large room and full facility.
Response from Property: Dear guest,Thank you for choosing Eden Platinum Hotel in Wuzhen and giving us such a valuable evaluation. We are honored to add a unique luxury experience to your journey. Across from our hotel is the high-speed railway station, with convenient transportation. The second floor of the hotel also has a Chinese and Western restaurant, and the first floor has a lobby bar and book bar, both of which are great places to check-in, experience, and enjoy delicious food. Your satisfaction and praise are the greatest driving force for us to move forward. Looking forward to creating another unforgettable journey for you in the near future.
Guest User
Eden Business Double Bed Room
Stayed in Oct 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Nov 4, 2024
A very nice modern hotel loverly room and great breakfast .. 10-10
Response from Property: Dear guest,thank you for staying in Eden Platinum Hotel. We‘re trilled to hear that you had a comfortable stay in our hotel. Your satisfaction is our top priority, and it is always rewarding to know that our efforts are appreciated by guest like you. We are pleased to learn that you enjoy breakfast and your feedback will be invaluable to them. Hope to see you next time.
KLazzell
Eden Business Double Bed Room
Stayed in Dec 2024
Solo travelers
3 review
4.5/5
Great
Posted on Jan 18, 2025
Good selection for breakfast. Walking distance to the train station and easy check in/check out. A very comfortable sleep for a very short trip.
Response from Property: Dear guest, Thank you for choosing Eden Platinum Hotel in Wuzhen and giving us such a valuable evaluation. We are honored to add a unique luxury experience to your journey. Across from our hotel is the high-speed railway station, with convenient transportation. The second floor of the hotel also has a Chinese and Western restaurant, and the first floor has a lobby bar and book bar, both of which are great places to check-in, experience, and enjoy delicious food. Your satisfaction and praise are the greatest driving force for us to move forward. Looking forward to creating another unforgettable journey for you in the near future.
RDX01
Eden Business Standard Room
Stayed in Mar 2024
Solo travelers
13 review
4.5/5
Great
Posted on Apr 7, 2024
Great location. Just 5 minutes walking to Tongxiang Railway Station. The rooms were very spacious and well equipped with the amenities.
The staff was very helpful and breakfast spread was typical western and Chinese.
Response from Property: Dear guest:Thank you for choosing Wuzhen Eden Platinum Hotel and giving us such a valuable review.We are honored to add a unique and comfortable experience to your journey.Your satisfaction and praise are our greatest motivation to move forward.We look forward to creating an unforgettable trip for you again in the near future.
Busra S.
Eden Business Double Bed Room
Stayed in Jul 2024
Business travelers
12 review
4.7/5
Amazing
Posted on Oct 19, 2024
It s close too high speed train station , room was good and clean reception was speaking English
But they can have more international food in breakfast
Response from Property: Dear guest,Thank you for staying in Eden Platinum Hotel. It's our pleasure to accommodate your colleagues. Guest satisfaction has been always our first priority. Look forward to seeing you next time.
blaire_
Deluxe Family Suite
Stayed in Dec 2023
Family
1 review
4.7/5
Amazing
Posted on Jan 14, 2024
🙌I am international guest and this is my own experience in this hotel .I would say mainly 3 things about my experience
1️⃣location: this hotel is not having 10 out of 10 location because it’s kind of hard for you to find Boba tea shop b/c it far away from the center 🥲🤣
2️⃣cleaness and Amenties: this hotel was giving me the feeling of a new and clean ,beautiful design hotel 💗.I really love the restaurant of this hotel because it has a lot of really delicious food even though my families is asian and they are not eating Chinese food much because it too oily and spicy 😅but we just fall in love with this restaurant .we especially love the lobster tofu and the vegetable soup🦞🤤
3️⃣ last but not least , their services and the enthusiasm of the receptionist - a young Chinese lady & a tall ,good English men, a Chinese men. they are all really friendly and always try to put effort to help us : to carry luggages, to explain when we ask where we should go to visit and what the food we should eat in the restaurant I just mentioned above, even though some of them are not speaking English but they still trying to translate for us because the menu is all Chinese. 💟🥇🥇✅My cousin bought 2 cakes but luckily he just paid for 1 because the seller said buy 1 get 1 free😚🤤
❤️🩹before we check out the hotel , my sister was wearing contact lens but she forgot eyes drop . one of the lovely receptionist drove her by his own car to the shop and help her to buy the eyes drop. She told me she’s been many 5 🌟 hotels but this one is incredible and deserve receive more guest and popularity.
😚lastly the receptionist help us to booked a car for my family five people and some big luggages . this review is so long but I have to mention that the driver is also really enthusiasm .
he drove us 1 hour 30 minutes to the skiing place. this is the first time we going to this place so he also helped us . finally he drove us 4 hours to our new hotel in Shanghai .He deserved the tips guys. 🥺
ME AND MY FAMILY LOVE THIS EDEN PLATINUM hotel SO MUCH , just a little bit mistake from the beginning is there is no one help us with our luggages when we first enter the hotel, then i asked them for help and they still so willing to do . i was so shock at first but everything was much better so i would still rate 9.5/10.
Response from Property: Thank you for your trust in the Wuzhen Eden Platinum Hotel ! Thank you even more for your generous praise and strong recommendation ! We are deeply sorry for the luggage service issue you have raised . In the future, we will strictly manage and provide better service . The Wuzhen Eden Platinum Hotel is your most beautiful and warm home in Tongxiang .There are also Chinese and Western restaurants on the second floor of the hotel, and a lobby bar and book bar on the first floor, both of which are good places to check in, experience, and enjoy delicious food . Next time you come to the hotel, please make sure we take you to buy Boba tea ^-^. Stay at our EDEN Platinum Hotel and enjoy a 20% discount on admission to Wuzhen. Please make sure to visit next time you have the opportunity.Across from our hotel is the high-speed railway station , with convenient transportation . We believe that whether it's business travel or tourism vacation .The Wuzhen Eden Platinum Hotel will be your best choice! Looking forward to your next visit. Wishing you all the best in your career and a happy family!
Guest User
Eden Business Double Bed Room
Stayed in Mar 2023
Business travelers
71 review
4.0/5
Very Good
Posted on Apr 10, 2023
Good experience for this one, brand new hotel and huge lobby... Nice indoor development. Will visit again
Response from Property: Dear Guest:Thank you very much for your praise!As you can see, the hotel lobby is high-end and grand。The hotel has 204 luxurious guest rooms, equipped with 3 large banquet halls, 15 small conference rooms, 2 VIP reception halls, a full-time self-service restaurant and a specialty German restaurant, 8 luxurious Chinese dining rooms, a gym, a swimming pool, and other facilities. Looking forward to your visit again!wish you a happy life!
Guest User
Deluxe Suite
Stayed in Jul 2023
Couples
4 review
5.0/5
Outstanding
Posted on Aug 19, 2023
Amazing
Response from Property: Dear guest, hello! Thank you for your 5-point review! Every city always has a reason to be missed, every place has our unforgettable scenery, and every hotel has their sweet and warm memories. I hope the Garden of Eden will be the most warm and unique one in your memories! The hotel has 204 luxurious guest rooms, equipped with 3 large and 2 medium-sized banquet halls, 15 small meeting rooms, and 2 VIP reception halls. It also has a full-time self-service restaurant (Chunshou Weifang) and a specialty German restaurant (Rhine Restaurant), 8 luxurious dining rooms (Platinum Hui Chinese Restaurant on the 26th floor), a gym, a swimming pool, and other facilities. Looking forward your amazing again!
happy_family
Deluxe Suite
Stayed in Nov 2024
Family
7 review
5.0/5
Outstanding
Posted on Dec 27, 2024
The room is large, the room beds are clean, double bed people sleep 3 people no problem 😆, I am not used to the heating staff taught me the location to adjust the air conditioning, and sent a fan, the service is very good.
Original TextTranslated by Google
Response from Property: 尊敬的賓客:您好!感謝您在温馨的旅途中選擇我們,並花時間分享您的寶貴意見和美好體驗。您的認可不僅是對我們工作的肯定,更是對我們團隊的巨大鼓舞!酒店毗鄰桐鄉高鐵站,交通便利。入住酒店享受烏鎮景區門票8折優惠福利。我們期待未來能夠繼續為您提供更加優質的服務和體驗。衷心祝願您生活愉快,工作順利!
Guest User
Eden Business Standard Room
Stayed in Nov 2024
Family
1 review
5.0/5
Outstanding
Posted on Dec 15, 2024
The Eden Platinum Hotel is very good. I stayed there two years ago when the epidemic just ended and left a very good impression. This time, the front desk said that they could see the record of our stay, and specially sent an extra breakfast and washed the coat for free. The room is spacious and bright, very suitable for children to take online classes. I had a great weekend.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! We are extremely gratified by your high evaluation. Wuzhen Eden Platinum Hotel is always committed to providing unparalleled elegant experience and service to every guest, and releasing the greatest goodwill to every guest. Thank you for choosing Eden Platinum Hotel again, we are pleased to know that you were satisfied with our facilities and food and beverage services. We look forward to your next visit, we will spare no effort to create another wonderful time for you, and wish you a happy life!
Terry CFR
Eden Business Standard Room
Stayed in Oct 2024
Business travelers
89 review
5.0/5
Outstanding
Posted on Nov 9, 2024
The room is spacious, bright, comfortable and warm, and looks clean. The breakfast is also very rich. There are many tour groups, and a group of Vietnamese women are yelling non-stop, which is very exciting. It is close to Tongxiang High-speed Railway Station...
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for your trust in Eden Garden Platinum Hotel! It is really hard to leave Eden Garden Platinum Hotel. Eden Garden Platinum Hotel is your most beautiful and warmest home in the world! Our hotel is opposite the high-speed railway station, and the transportation is very convenient. It is only 25km away from Wuzhen Scenic Area. At the same time, it is a hotel under the scenic area. If you buy Wuzhen tickets, you will also enjoy the same discount as guests staying in the scenic area. Whether it is a business trip or a tourist vacation, Eden Garden Platinum Hotel will be your best choice! Looking forward to your next visit!
Anonymous User
Eden Business Double Bed Room
Stayed in Sep 2024
Business travelers
64 review
5.0/5
Outstanding
Posted on Dec 13, 2024
Facilities: Very good. The hotel lobby is spacious and the rooms are newly decorated.
Hygiene: The auntie cleans very well every day and replaces various supplies in time.
Service: Very good. I have a lot of luggage. Zhang Yujie, the brother from the concierge department, was very careful to help me take it and unpack it. He also helped me pack it when I was leaving. I was in a hurry to check out, but the front desk would also be very careful to help you store your things. Hahaha. This is the first choice when you come to Tongxiang.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for choosing Wuzhen Eden Platinum Hotel and sharing your stay experience with us. We have always been committed to providing high-quality accommodation services to ensure you a comfortable, pleasant and satisfying stay experience. We will continue to maintain and improve our services and look forward to your visit again. I wish you a happy life!
Beibeinvwangchutao
Eden Business Double Bed Room
Stayed in Jul 2024
Family
18 review
4.5/5
Great
Posted on Sep 2, 2024
Friends and kids travel together. The hotel staff contacted us the day before to check in. It takes 30 minutes to get to Tongxiang by high-speed rail from Shanghai. The hotel only takes 5-6 minutes to walk! Very convenient! The hotel lobby is very grand. We arrived at the hotel at more than 10 o'clock and arranged for us to check in directly. We also upgraded the room for free and delayed check-out until 2 pm! The room has a very good view, with floor-to-ceiling windows on three sides! The hotel has many breakfast options, and the basic ones are all available! There is also an outdoor swimming pool that can be played after 3 pm! (The bottom of the pool is a bit slippery, it can be cleaned up) Swimming rings are provided free of charge! You can eat Tongxiang's Lihua pot by taxi for 1 kilometer or so! If you go to the city center, you can take a taxi for about 10 kilometers and get to MixC for more than 20 yuan. There are food, drinks and fun there! Have a happy weekend, everyone had a great time!
Original TextTranslated by Google
6/20
Response from Property: Dear guest: Hello! Thank you very much for choosing Wuzhen Eden Platinum Hotel and sharing your stay experience with us. Eden Platinum Hotel is committed to the concept of urban micro-vacation, so that you don't need to travel too much, and don't need to prepare too much. Use the leisure time on weekends to get away from the hustle and bustle of the world, integrate into the paradise in the city, and seek a balance between work and life. We have always been committed to providing high-quality accommodation services, not only in hardware facilities and room cleaning, but also in services, facilities, dishes and other aspects. Pay attention to details, pay attention to each guest's stay experience and needs, and ensure that you will have a comfortable, pleasant and satisfactory stay. Thank you for your suggestions on the swimming pool, which is the direction of our efforts. We also invite you to witness the progress and improvement of the hotel together. Thank you again for your recognition of our hotel, and look forward to your visit again! I wish you a happy life!
Guest User
Eden Business Standard Room
Stayed in Sep 2024
Travel with friends
13 review
5.0/5
Outstanding
Posted on Oct 5, 2024
The room is great, the customer service attitude is also very good, the environment is good, it's a five-minute walk from the high-speed rail station, the breakfast is also good, I will recommend it to my friends, it's beyond my expectations, thumbs up, thumbs up, thumbs up, thumbs up
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for staying at Eden Platinum Hotel. Your satisfaction is our greatest pursuit. The hotel is located near the high-speed rail station and has convenient transportation. Stay at this hotel at the same time and enjoy a 20% discount on Wuzhen Scenic Area. The hotel has complete facilities, making it the best choice for your family trip. I wish you a happy life.
Guest User
Eden Deluxe Double Bed Room
Stayed in Sep 2024
Family
4 review
5.0/5
Outstanding
Posted on Oct 8, 2024
It's really good, the service and hygiene are in place, the elderly and children are satisfied, it's about 20 kilometers away from the Yanguan scenic spot, it's very convenient to drive, I strongly recommend it, I usually don't comment, 😀
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for choosing Wuzhen Eden Garden Platinum Hotel and sharing your stay experience with us. Thank you for your high recognition of our hotel facilities, hygiene, environment and service. Our hotel is located opposite the Tongxiang High-speed Railway Station. It takes only five minutes to walk to our hotel after getting off the high-speed railway. The transportation is very convenient. There is not only Haiyan Scenic Area but also Wuzhen Scenic Area around. At the same time, staying in Eden Garden will enjoy a 20% discount on Wuzhen Scenic Area tickets, unlimited entry and exit of Wuzhen Xizha Scenic Area before check-out, and other super value benefits! Your encouragement is the greatest support and encouragement for the hotel. We will serve every family member with our heart. Looking forward to meeting you next time.