Z smart Hotels in Tonglu

My friend and I checked into a hotel around 11:00 PM, having booked three nights on Ctrip. The receptionist for the first night, a short-haired woman, was completely indifferent. She told me to go to the self-service check-in machine with my ID card, but the response was very slow. She then asked me to state my name to see if there was a check-in notification. After checking in, she told me to wait for the self-service check-in. She didn't tell us that the room was only open for one night and that I needed to go back to the front desk the next day to get the remaining two nights' check-in. As a result, we couldn't access the room by swiping our cards. After running back to the front desk, another receptionist explained that they had extended the room to two nights. The second incident happened: On the night of check-in, my friend and I dropped off our luggage, went out for a late-night snack, and then returned to the hotel to shower. It was past 1:00 AM. My friend waited for more than ten minutes for the shower, but the water was always cold. The temperature was between 29 and 30 degrees Celsius. Even in summer, it was freezing cold, making it impossible to shower. I called the front desk, and the receptionist asked, ”Why are you showering at this time?” She then said, ”I'll give you another single room so you can go and shower.” I asked her what about the remaining two nights, and she continued, ”How many nights did you book?” I find it kind of funny. You didn't even check my messages when I checked in late at night, did you? Finally, you told me to have a technician come fix it tomorrow. At noon the next day, another lady (I don't know which department she was from) came to ask about the shower water temperature. My friend said the water was too cold to shower, so she responded with a sharp question: ”It was working fine for everyone who had stayed before, so why did it break down after you stayed?” This hotel's service really leaves me with a huge question mark. The only good thing was the guy who came to fix the water heater and check the water temperature. After repeated checks, he realized it was indeed a malfunction in the hotel's equipment, causing the low water temperature in our row of rooms. After repeated adjustments, he sent someone to fix it at 7 PM. Tonglu is a small county, and tourists only visit during holidays and summer vacations. At nearly 400 yuan a night, this hotel isn't cheap. I'm not asking for any other soft services, just focus on the hardware and the regular front desk staff. P.S. The other two long-haired front desk ladies were quite friendly.