ONE@Tokyo

The staff provides helpful, incredible service. Convenient location near Skytree and amenities. Spacious, cozy rooms with necessary amenities. Consistently praised for cleanliness.

This was truly one of the worst hotel experiences I have ever had. It started with being told I would be charged an extra 20,000 yen (around 200 CDN) to access to rooftop to view the fireworks, even through I had contacted the hotel twice to see if we needed reservations or anything and being told I could just go up there. It then got weird when we entered our floor to find all the walls covered in bridal sheer drapes run down the hall, with the exception of doorways blocked out in plywood. And then to find the tiny rooms, including the bed, walls, cabinets all made of plywood was really the final touch. I thought!! But no, breakfast consisted of three or four types of buns/croissants, margarine and bean paste, which , although open until 10:00, I noticed they stopped refilling around 9:40, even removing serving boxes so things didn't just look empty, just merely non existent. I would go almost anywhere else unless you just need a covered place for your head for a short time and the price was beyond great.