Mitsui Garden Hotel Ginza Premier

Mitsui Garden Hotel Ginza Premier Reviews

Mitsui Garden Hotel Ginza Premier

8 Chome-13-1 Ginza, Chuo Ward, Tokyo, 104-0061, JapanView Hotel Details
Mitsui Garden Hotel Ginza Premier
Mitsui Garden Hotel Ginza PremierMitsui Garden Hotel Ginza PremierMitsui Garden Hotel Ginza Premier
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Mitsui Garden Hotel Ginza Premier Guest Reviews

4.6/5
Great
718 review
Verified reviews
Location4.7
Amenities4.5
Service4.6
Cleanliness4.7
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All reviews(718)
Positive reviews(703)
Reviews with photos/video(193)
Easy to get around(68)
Convenient for shopping(63)
Delicious breakfast(35)
Small room size(30)
Loved the night views(25)
Close to metro(23)
Stayed multiple times(10)
Nice toiletries(8)
Negative reviews(15)
Globetrottgal
Moderate Queen Room - Non-Smoking
Stayed in Jan 2025
Couples
14 review
4.0/5
Very Good
Posted on Feb 19, 2025
Hotel was pretty close to the main Ginza shopping street, JR Shimbashi station and Ginza metro stations. There is a Donki next door and convenience shops nearby which is good for small items and snacks shopping. The room booked was 20sq meters which felt quite cramped for two guests. Lobby being on the 16th floor has a good view of Tokyo Tower and surrounding areas.
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Ginza Premier. We would also like to thank you for your feedback after your stay.Our hotel is located within a 5-minute walk from the nearest Shinbashi Station, and close to Ginza's Chuo-dori, Kabuki-za, and Tsukiji Market. There are convenience stores and drug stores around our hotel, which are very popular with our customers.The lobby on the 16th floor offers a direct view of Tokyo Tower, which is very popular with our customers. Tokyo Tower is especially special when it is lit up at night.All of our staff will do their best to cherish every encounter with our customers. We look forward to seeing you again.Mitsui Garden Hotel Ginza Premier Front Office Manager
Rui
Moderate Room - Non-Smoking
Stayed in Dec 2024
Couples
3 review
5.0/5
Outstanding
Posted on Jan 10, 2025
very clean room and super polite staff! Excellent locations. Nothing to complain!
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Ginza Premier. Thank you again for taking the time to send us your feedback after your stay. We are very pleased to hear that you found nothing to complain about. Your warm words are the greatest encouragement and pleasure for our staff. We will try our best to provide a smooth service to everyone. We will make every effort to cherish our encounters with our guests. We look forward to seeing you again soon. Mitsui Garden Hotel Ginza Premier Front Office Manager
Mininunu
Moderate Room - Non-Smoking
Stayed in Dec 2024
Travel with friends
6 review
4.0/5
Very Good
Posted on Jan 4, 2025
Nice hotel but the room is a bit small. Can see a Tokyo tower from the lobby floor.
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Ginza Premier. We would also like to thank you again for taking the time to provide us with your feedback after your stay. The lobby on the 16th floor is very popular among our guests as it overlooks Tokyo Tower. The view of Tokyo Tower lit up at night is especially special. We will continue to strive to improve our services so that our guests can enjoy a safe and comfortable stay at our hotel and make it a “hotel to remember. We look forward to your continued patronage. Mitsui Garden Hotel Ginza Premier Front Office Manager
YavuzS.
Moderate Room - Non-Smoking
Stayed in Jul 2024
Couples
4 review
4.7/5
Amazing
Posted on Sep 6, 2024
The location was unbeatable, offering breathtaking views of the city skyline, especially at night. The rooms were modern and impeccably clean, with all the amenities you would expect from a high-end hotel. The staff was extremely courteous and helpful, going above and beyond to ensure a comfortable stay. However, the only area that could use some improvement was the in-room Wi-Fi. While it worked, the connection was not as reliable as I would have liked. This minor issue aside, I would highly recommend this hotel to anyone visiting Tokyo—it’s truly an exceptional place to stay, and I look forward to returning!
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Ginza Premier. We are very pleased to see that you had a pleasant stay with us. Thank you also for your compliments about our staff. We are sorry about the unstable WIFI. We have a WIFI router available for rent, so please ask us about it. We will listen to your feedback and continue to improve our services to ensure your satisfaction. We all look forward to welcoming you again. Mitsui Garden Hotel Ginza Premier Room Manager
Khoi Phan Tan
Superior View Bath Queen Room(Tokyo Tower View) Non-Smoking
Stayed in Jan 2025
Solo travelers
7 review
3.7/5
Posted on Feb 27, 2025
wifi does not work in my room tokyo tower view is nice but not worth the price bad breakast nice things: staff is accommodating, room/other facility is pretty good, complementary drink in room a decent chunk are foreigner at the hotel and some staff can speak English conclude: not worth it for solo traveler and not worth the money. I also stay at The Royal Park Hotel Tokyo Shiodome nearby and feel it worth more
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Ginza Premier. Thank you again for taking the time to provide us with your feedback after your stay. We are very sorry to hear that you had some problems in your room. We have a WiFi router available for rent, so please feel free to ask our staff if you have any inconvenience. We will listen to your feedback and continue to strive to improve our services to ensure your satisfaction. Mitsui Garden Hotel Ginza Premier Front Office Manager
Yokie Fong
Moderate Queen Room - Non-Smoking
Stayed in Jan 2025
Travel with friends
4 review
4.5/5
Great
Posted on Feb 26, 2025
Loved that the airport limo bus is right next to the hotel and the rooms are spacious enough for luggage opening. We were even granted 30mins extra time after scheduled noon check out as the bus was at 1pm. We had necessity from lawson right on ground level. Lovely stay indeed! definitely will come back on my next japan trip! Thank you Mitsui!
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Ginza Premier. Thank you again for taking the time to provide us with your feedback after your stay. We are glad that we could be of service to you as we have a limousine bus service for access to Narita Airport. Thank you very much for staying with us. Our staff will continue to make every effort to make the hotel a favorite among our guests, and we look forward to your continued patronage. Mitsui Garden Hotel Ginza Premier Front Office Manager
Guest User
Moderate Room - Non-Smoking
Stayed in Jan 2025
Travel with friends
16 review
5.0/5
Outstanding
Posted on Feb 12, 2025
Compact room but good city views. Very clean and efficient layout. Excellent service and convenient location. Shopping malls and convenience stores within walking distance. Will book again
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Ginza Premier. We would also like to thank you again for taking the time to provide us with your feedback after your stay. The room you stayed in this time is a moderate room with 18.5 square meters. We also have rooms with queen-size beds and twin beds, which we hope you will consider next time. Our hotel is located within a 5-minute walk from the nearest Shimbashi station, and is close to Ginza's Chuo-dori Avenue, Kabuki-za Theater, and Tsukiji Market. There are also convenience stores and drugstores in the vicinity of our hotel, which are very popular among our guests. We will continue to listen to your feedback and strive to further improve our services in order to provide you with a satisfying hotel experience. We look forward to welcoming you again. Mitsui Garden Hotel Ginza Premier Front Office Manager
Vinci P
Moderate Queen Room - Non-Smoking
Stayed in Jan 2025
Couples
1 review
4.2/5
Very Good
Posted on Feb 19, 2025
The only thing need to complain is the chromecast is not work and we cannot watch youtube
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Ginza Premier. We would also like to thank you for your feedback after your stay.The current cast is not in the TV feature. However, HDMI cables are available for rent. If you have a cable to connect your mobile phone etc. to an HDMI cable, you can project the screen of your mobile phone etc. onto your TV.Please feel free to let us know, as we will do our best to help.We will continue to listen to your feedback and strive to further improve our services, aiming to be a hotel that satisfies everyone.Mitsui Garden Hotel Ginza Premier Front Office Manager
Guest User
Moderate Queen Room - Non-Smoking
Stayed in Jul 2024
Couples
3 review
5.0/5
Outstanding
Posted on Aug 15, 2024
Good place to move different places . And service was really good
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Ginza Premier. We would also like to thank you again for taking the time to provide us with your feedback after your stay.Our hotel is located within a 5-minute walk from the nearest Shimbashi station and close to Ginza's Chuo-dori Avenue, Kabuki-za Theater, and Tsukiji Market.The hotel is also surrounded by convenience stores and drugstores, which are very popular among our guests.We are glad to hear that you were satisfied with our service.Certainly hope you will choose to stay with us again on your next visit to Tokyo. Best Regards, Front manager
Anna
Moderate Twin Room - Non-Smoking
Stayed in Feb 2024
Family
2 review
5.0/5
Outstanding
Posted on Apr 5, 2024
Really glad to choose this hotel as the airport limousine service stopped right in front of the hotel which also means my return trip to the airport is as seamless. The staff is friendly and polite. You can also replenish your toiletries if U wish and is very convenient to go to shinbashi train station or Ginza station. Room size is ok for 2 pax (cannot go for 3 as there may not be space for luggage).Would not hesitate to stay again next time I visit Japan.
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Ginza Premier. We would also like to thank you again for taking the time to provide us with your feedback after your stay.We would like to express our sincere appreciation for your kind words about our staff.Your warm words are the greatest encouragement and pleasure for our staff.As for the transportation from Narita airport and from our hotel, we have a limousine bus service.Please note that it is not private one.We will continue to make every effort to provide our guests with even greater satisfaction.Certainly hope you will choose to stay with us again on your next visit to Tokyo. Best Regards, Front manager
Eunice Au
Moderate Twin Room - Non-Smoking
Stayed in Aug 2024
Family
2 review
2.7/5
Posted on Oct 5, 2024
The hotel is a bit aged and average cleanliness, there are dust everywhere. The room and the toilet is small. There are stains in the toilet.
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Ginza Premier. We would also like to thank you again for taking the time to provide us with your feedback after your stay.We apologize for any discomfort you may have experienced regarding the cleaning.We would have checked every corner of the room prior to your arrival and made preparations, but we are acutely aware that this check was inadequate.We will strengthen our inspections during the cleaning process to prevent this from happening again in the future.We sincerely apologize for any inconvenience this may cause, and would appreciate the opportunity to make up for it.We hope to have the opportunity to welcome you back in the future.Best Regards, Front manager
Vivian Limwan
Superior Triple Room - Non-Smoking
Stayed in Feb 2024
Family
2 review
4.0/5
Very Good
Posted on Mar 28, 2024
Had a nice stay at Mitsui garden, there’s a donki store just across the street. There’s not much amenities though, no gym or anything just a restaurant for breakfast. We had a nice view in our hotel room.
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Ginza Premier. We would also like to thank you again for taking the time to provide us with your feedback after your stay.Our hotel is located within a 5-minute walk from the nearest Shimbashi station and close to Ginza's Chuo-dori Avenue, Kabuki-za Theater, and Tsukiji Market.The hotel is also surrounded by convenience stores and drugstores, which are very popular among our guests.The view of Tokyo Tower from the 16th floor lobby is very popular among our guests. The view of the Tokyo Tower lit up at night is especially special.One of the strengths of our hotel is the large windows in the rooms that offer a view of the city.Certainly hope you will choose to stay with us again on your next visit to Tokyo. Best Regards, Front manager
1so so1
Moderate Twin Room - Non-Smoking
Stayed in Jul 2024
Couples
17 review
4.0/5
Very Good
Posted on Aug 21, 2024
Location is superb as 5-10mins walk to Ginza main shopping, but no public bath and rooms are tiny for the price.
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Ginza Premier. Thank you again for taking the time to provide us with your feedback after your stay. Our hotel is located within a 5-minute walk from the nearest Shimbashi Station and close to Ginza's Chuo-dori Avenue, Kabuki-za Theater, and Tsukiji Market. There are also convenience stores and drugstores in the vicinity of our hotel, which are very popular with our guests. Although the rooms are compact, we have tried to make them as functional as possible. Our staff will make every effort to make every encounter with our guests a memorable one. We look forward to seeing you again soon. Mitsui Garden Hotel Ginza Premier Front Office Manager
Shrey
Moderate Room - Non-Smoking
Stayed in Jun 2024
Couples
17 review
2.0/5
Posted on Jul 28, 2024
Room size not worth what they are charging, they charge only for the location. Room temperature was horrible.
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Ginza Premier. we are quite sorry to hear that the room you stayed did not reach your expectation at this time and also we apologize for causing inconvenience as the room air conditioner We will continue to devote our efforts to improving based on your opinions so that we can offer you a better stay. We look forward to the your next visit to Japan, and thank you for receiving valuable opinions. Once again, we appreciate your feedback, and we hope to have the opportunity to welcome you back should you consider a future visit. Mitsui Garden Hotel Ginza Premier Front office Manager
Anonymous User
Moderate Twin Room - Smoking
Stayed in Mar 2024
Couples
9 review
5.0/5
Outstanding
Posted on Apr 15, 2024
Excellent service and location
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Ginza Premier. I am relieved to read that you had a pleasant stay with us. Thank you again for your kind attention. All of our staff will do our best to cherish our encounters with our guests. We sincerely look forward to seeing you again. Mitsui Garden Hotel Ginza Premier Manager