HOTEL MYSTAYS Higashi Ikebukuro

HOTEL MYSTAYS Higashi Ikebukuro Reviews

HOTEL MYSTAYS Higashi Ikebukuro

4 Chome-39-13 Higashiikebukuro, Toshima Ward, Tokyo, 170-0013, JapanView Hotel Details
HOTEL MYSTAYS Higashi Ikebukuro
HOTEL MYSTAYS Higashi IkebukuroHOTEL MYSTAYS Higashi IkebukuroHOTEL MYSTAYS Higashi Ikebukuro
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HOTEL MYSTAYS Higashi Ikebukuro Guest Reviews

4.4/5
Very Good
351 review
Verified reviews
Location4.3
Amenities4.4
Service4.5
Cleanliness4.5
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All reviews(351)
Positive reviews(341)
Reviews with photos/video(81)
Near shopping area(39)
Great value for money(38)
Convenient for shopping(31)
Easy to get around(26)
Quiet & comfortable(18)
Many amenities(14)
Friendly front desk staff(13)
Beds were average(7)
Negative reviews(10)
Bryan
Superior Semi Double Room Non smoking
Stayed in Sep 2024
Couples
2 review
4.0/5
Very Good
Posted on Dec 1, 2024
Friendly staff. Walking distance to sunshine plaza. I booked two rooms (1 for myself, 1 for girlfriend and her mum) The room my gf was in had a weird odor. And upon checking we realized the smell was coming from the aircon which seem to have not been cleaned for a long while. I reported it to the staff, and the following day they contacted someone to clean up the aircon filter. Aside from this unfortunate incident of overlooked cleanliness, the rest of the stay was pleasant.
Response from Property: Dear Guest,Thank you for staying at our hotel.First of all, We are very sorry for the inconvenience caused by the air conditioner in the room.From now on, we will clean it carefully so that this kind of thing does not happen.We will continue to work hard to make sure that you have a comfortable time at our hotel, and we hope that you will be able to use our hotel when you visit Tokyo again.HOTEL MYSTAYS Higashiikebukuro Reception
Jennifer
Superior Semi Double Room with kitchen Non smoking
Stayed in Nov 2024
Family
2 review
4.2/5
Very Good
Posted on Jan 3, 2025
Staff is helpful and speaks fluent English. Room is smaller than last year when I stayed with their Osaka counterpart. But I have all I needed for kitchen work. I would consider to come back again next time I visit Japan.
Response from Property: Thank you very much for staying at HOTEL MYSTAYS Higashi-Ikebukuro.We are very happy to hear that you would like to stay again.All of our staff will continue to make efforts to ensure that you can have a safe and comfortable stay whenever you visit.Please be sure to stay at HOTEL MYSTAYS Higashi-Ikebukuro again when you come to the Otsuka area.We look forward to seeing you again.HOTEL MYSTAYS Higashi-Ikebukuro Reception
TravelingFish
Superior Semi Double Room Non smoking
Stayed in Nov 2024
Solo travelers
1 review
3.7/5
Posted on Dec 18, 2024
The room is not very clean and got stains on pillows & sheets. Flushing of the toilet is broken and the water went back to the bathtub. But got a room change after all. The staffs are nice and willing to offer help but the amenities maybe too old to be used.
Response from Property: Thank you very much for staying at HOTEL MYSTAYS Higashi-Ikebukuro.However, we are very sorry for the inconvenience caused by the drain issue and dirty linen. We will share this with our cleaning staff and strive to prevent such issues from recurring in the future.We hope you will stay at HOTEL MYSTAYS Higashi-Ikebukuro again if you have the opportunity. We hope to have you enjoy your next stay with us again.HOTEL MYSTAYS Higashi-Ikebukuro Reception
Iris
Superior Semi Double Room with kitchen Non smoking
Stayed in Nov 2024
Couples
9 review
5.0/5
Outstanding
Posted on Dec 4, 2024
Walking distance in 10 minutes or less to Prince Hotel to take the Airport Limousine to NARITA or Hanada. Lots of shopping, eating and sightseeing in Sunshine City.
Response from Property: Dear Guest,Thank you for staying at our hotel.Our hotel is very close to Sunshine City and is very convenient for shopping and sightseeing. Also, there are many stations nearby, so it is very convenient to travel to the inner city of Tokyo and to the airport.We would appreciate it if you could use our hotel again when you come to Tokyo.HOTEL MYSTAYS Higashiikebukuro Reception
Guest User
Superior Semi Double Room with kitchen Non smoking
Stayed in Oct 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Dec 7, 2024
Pleasant stay overall, nothing to criticise, location is across the street from convenience store and food places and next to a tram station, ~7 mins walk from Ootsuka station, will visit again if given the chance!
Response from Property: Dear Guest,Thank you for spending your time with us.We also appreciate you to give us your feedback on our hotel.All of our staff are pleased to hear that you were satisfied with our services.We hope to welcome you again in the future.Best regards,HOTEL MYSTAYS Higashi-Ikebukuro Reception
Guest User
Superior Semi Double Room with kitchen Non smoking
Stayed in Oct 2024
Business travelers
1 review
4.5/5
Great
Posted on Nov 29, 2024
Nice hotel. Very helpful  and friendly staff. But cleaning service is not there. Has to pay additional for cleaning!
Response from Property: Dear Guest,Thank you very much for staying at HOTEL MYSTAYS Higashi Ikebukuro.We apologize for the inconvenience caused regarding the lack of cleaning service.Depending on your reservation plan, towels and other items will be replaced free of charge. Please use this service the next time you stay.HOTEL MYSTAYS Higashi IkebukuroReception
Nikita Galkov
Superior Semi Double Room Non smoking
Stayed in Oct 2024
Family
5 review
4.7/5
Amazing
Posted on Dec 10, 2024
Great hotel! It’s have one of the best pillows, really comfortable. Rooms not big, but it’s ok. 5 minutes to Ikebukuro station and Otsuka station. Also near by a big mall called Sunshine City.
Response from Property: Dear Guest,Thank you for having stayed at HOTEL MYSTAYS Higashi-Ikebukuro.We also appreciate you to give us your feedback on our hotel.We are always humbled to know that our guests are satisfied and delighted with the hotel.We are looking forward to seeing/welcoming you again.Best regards,HOTEL MYSTAYS Higashi-Ikebukuro Reception
Guest User
Superior Semi Double Room Non smoking
Stayed in Sep 2024
Solo travelers
2 review
5.0/5
Outstanding
Posted on Oct 25, 2024
Super clean and quiet. Staff polite and helpful. Location convenient and walking distance to Yamanote JR line Otsuka station.
Response from Property: Dear Guest,Thank you for spending your time with us.We also appreciate you to give us your feedback on our hotel.All of our staff are pleased to hear that you were satisfied with our services.We hope to welcome you again in the future.Best regards,HOTEL MYSTAYS Higashi-Ikebukuro Reception
Guest User
Superior Semi Double Room Smoking
Stayed in Mar 2024
Couples
9 review
4.0/5
Very Good
Posted on Apr 19, 2024
Adequate size for a 2-person room at reasonable price. The reception staff was so nice allowing us for early checking in since the room booked has been cleaned up. Customer oriented ! The hotel is located at a 5-minute walking distance to the Sunshine City where you have various shopping/catering choices.
Response from Property: Dear Guest,Thank you for spending your time with us at HOTEL MYSTAYS Higashi-Ikebukuro.We appreciate you to give us feedback on our hotel. All staffs are proud of that you were satisfied with our services and location.We are looking forward to welcoming you again. Please drop by at our hotel when you visit Tokyo.Best regards,HOTEL MYSTAYS Higashi-Ikebukuro Reception
Guest User
Superior Semi Double Room Smoking
Stayed in Sep 2023
Couples
1 review
1.2/5
Posted on Oct 30, 2023
It’s far away from train station and the location is inconvenient. The room is dirty too, there’s stains on the bed sheet and room light is broken. I will not choose this hotel certainly for my next trip in Tokyo.
Response from Property: Thank you very much for staying at Hotel Mystays Higashi Ikebukuro. First of all, we apologize for any inconvenience caused regarding the stains and light bulbs in the room. We will share this incident with our cleaning staff and work to prevent it from happening again.Alternatively, if you take the Toden train from JR Otsuka Station, stop at Arakawa Line, and get off at Hara Station, you can arrive at the hotel in about 1 to 2 minutes on foot.We hope that you will be completely satisfied on your next trip to Tokyo.Thank you for taking time out of your busy schedule to post.Best regards,Hotel Mystays Higashi IkebukuroManager Isogai
Guest User
Superior Semi Double Room Non smoking
Stayed in Aug 2023
Solo travelers
3 review
5.0/5
Outstanding
Posted on Sep 11, 2023
Close Otsuka station
Response from Property: Thank you very much for staying at Hotel Mystays Higashi-Ikebukuro. We hope you had a relaxing time in your room without any inconvenience. Please use Hotel My Stays Higashi Ikebukuro when you come to Otsuka. We look forward to seeing you again.Hotel Mystays Higashi Ikebukuro Reception
Ploy
Superior Semi Double Room Non smoking
Stayed in Mar 2024
Couples
3 review
5.0/5
Outstanding
Posted on Jun 2, 2024
Clean rooms, complete supplies. Good service staff.
Response from Property: Thank you very much for staying at Hotel Mystays Higashi Ikebukuro.We are very pleased to hear that you were satisfied.Please stay at Hotel Mystays Higashi Ikebukuro when you come to Otsuka area again.We look forward to seeing you again.Hotel Mystays Higashi Ikebukuro Reception
iibrohimm
Superior Semi Double Room Non smoking
Stayed in Sep 2023
Business travelers
4 review
5.0/5
Outstanding
Posted on Oct 7, 2023
Fantastic place to stay. Despite the compact size, the room was incredibly well-equipped, clean, and even with window here you can see the Tokyo tower. I look forward to returning.
Response from Property: Dear Guest,Thank you for spending your time with us.We also appreciate you to give us your feedback on our hotel.All of our staff are pleased to hear that you were satisfied with our services.The tower you can see from the room is Tokyo Skytree, not Tokyo Tower.We hope to welcome you again in the future.Best regards,HOTEL MYSTAYS Higashi-Ikebukuro Reception
Anonymous User
Superior Semi Double Room with kitchen Smoking
Stayed in Jul 2023
Couples
1 review
5.0/5
Outstanding
Posted on Sep 1, 2023
Very good
Response from Property: Dear Guest,Thank you for spending your time with us.We also appreciate you to give us your feedback on our hotel.All of our staff are pleased to hear that you were satisfied with our services.We hope to welcome you again in the future.Best regards,HOTEL MYSTAYS Higashi-Ikebukuro Reception
_joreen_ Ng
Superior Semi Double Room with kitchen Non smoking
Stayed in Aug 2023
Couples
1 review
2.2/5
Posted on Sep 10, 2023
Room was ok. Bathtub was very small. Please take note that u have to throw your own trash and no room cleaning service at all. The place to throw your trash is at level 1 where you have to first exit the hotel and go into the trash room where the smell is really bad. If you want room cleaning or topping up of amenities u have to pay extra. The location of the hotel is a short walk up hill so if you have any heavy luggage, do expect to struggle pushing it up as the hill is quite steep
Response from Property: Thank you very much for staying at Higashi Ikebukuro Hotel this time. Regarding the matter of throwing out garbage, although I helped you to throw it out yourself, we apologize for the unpleasantness caused by the smell. We will work hard to strengthen the patrol of staff so that you can use it happily. In addition, transfer to the Toden Arakawa Line at JR Otsuka Station, get off at Mukaihara Station, and walk for about 1 to 2 minutes to the main building. Just use it when you have a lot of luggage. Also, it would be greatly appreciated if you consider accommodation when visiting Otsuka direction. We look forward to your visit again. Hotel Mystays Higashi Ikebukuro Manager Isogai