Smile Hotel Tokyo Ayase Ekimae Reviews

I was very disappointed with this hotel and its staff. It is old and dirty. When you enter you can smell the strong smell of dust, we found hair in the bathtub. A lot of dust everywhere and overall the room was obviously very dirty. In my reservation it is written that they clean the room every 3 nights however after the first night the hotel staff entered the room moving and touching all my personal things and changing the sheets. The absurd thing is that new sheets were dirtier than the ones that were there before (look at the photos) but the thing that annoyed me the most was the hotel staff who, after this happened, huffed and asked us to sleep in those dirty sheets because no one could replace them at that time and after insisting the only thing I got in a rude way was some sheets that I had to change myself, by the way they were not for the whole change of bed and it was not for the dirty part. so I had to make do. after this happened, back in the room the hot water suddenly went off while I was taking a shower. the next day no one came to replace the dirty sheets. the bathroom has a terrible smell and is so small that to sit on the toilet you inevitably hit your head against the door. also to reach all the main places it is very uncomfortable and takes a long time. at the exit of the metro and in the streets to reach the hotel there are many drunk people. a guy was touching his private parts in front of everyone and continued to drink alcohol. really a bad experience!

Although not in the city centre but there is a metro station right in front of the hotel make it convenient to travel . Abundance of eateries shop and convenient shop . Price wise it is matching with the service and amenities .

Convinient location from Metro station and good quslity of brreakfast. Strongly recommend for northern Tokyo tay.

Very small number. It takes about 1 hour by subway to the center of Tokyo. The subway is nearby. Also nearby is 7eleven and various restaurants.

Our stay in this hotel went smoothly: the room was not too small and had everything we needed. The staff was very welcoming and helped us a lot. The only considerable minus is its location, it took us about 40 minutes one way to get to the downtown stations like Shinzuku, Shibuya or Ginza. Everything else was above our expectations.

Very small room and narrow bed to equip for 2 persons, the luggage really no place to put in the room .

Love love love super in love with this hotel! Nearby JR station, got many restaurants nearby and supermarkets 24hours ! Lobby have microwave to reheat our meals, and spacious lobby hotel. Got car parking as well so when we book car to Airport it’s convenient to loading our luggage. Super recommend.

The location is great (very near to Ayase Station). Many food choices around the area. They are cleaning the room everyday.

Offers complete toiletries, and with small bath tub inside room. Staff are all polite and friendly.

I really love this place, near train station and near atm machine and grocery store there are also drugstore, baranershop and restaurant nearby and also mall I love this place but a little bit far from the place I want which is Shinjuku but overall is good

It’s a good memory for me! And I have a nice trip in Tokyo. Next time, It still my best choice in Japan.

its clean and place is good.the room is ok and cheap.i will recommend it to my friends..

Room is clean but there is some tobacco which can smell in the lift and corridor too.

Great for business travelers. I was able to work well at this hotel.