3 Chome-7-1 Shinjuku, Shinjuku Ward, Tokyo, 160-0022, JapanSee Hotel Details
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1 night
Guest Reviews
9/10
Great
434 review
Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.4
Amenities8.8
Service8.9
Cleanliness9.1
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All reviews(434)
Positive reviews(429)
Reviews with photos/video(94)
Easy to get around(100)
Close to metro(54)
Convenient for shopping(51)
Would stay again(15)
Delicious breakfast(14)
Good sound insulation(13)
Tasty coffee(13)
Highly recommended(8)
Negative reviews(5)
Zomo
Comfort Single Room Non Smoking
Stayed in Mar 2025
Solo travelers
34 review
7.5/10
Posted on Apr 11, 2025
Fifth time staying here, always loved the washing machine. Unfortunately, this time however I realised how much gold digging they were. a simple call to the front desk to check if late check out was available, only to be told yes! Till 1pm but for 150USD.
Ridiculous.
No gym, no onsen. 11am check out but charges exorbitant fees for late check out
Response from Property: Thank you for staying at Tokyu Stay Shinjuku. We are very happy that you have used our hotel five times. We are also honored that you enjoyed our washing machine, which is one of our strengths. We apologize for the inconvenience caused by our lack of explanation regarding late check-out. We will make sure to explain the situation properly so that this does not happen again in the future. We are very sorry for the inconvenience this time. We look forward to seeing you again.Tokyu Stay Shinjuku Front Desk
Yap Kwai Chuen
Semi Double Room Non Smoking
Stayed in Jan 2025
Couples
5 review
10.0/10
Outstanding
Posted on Feb 17, 2025
The staff is friendly and helpful, the room is clean and tidy,walking distance to train station many restaurants and shopping nearby.We simply enjoy our stay here
Response from Property: Thank you for staying Tokyu Stay Shinjuku. Also, thank you for posting your review. We are glad that you are satisfied with the service of staff and the location. We would appreciate it if you could use our hotel again when you come to Shinjuku. We are looking forward to seeing you again. Tokyu Stay Shinjuku All front staff
J.Badsha
Semi Double Room Non Smoking
Stayed in Jan 2025
Family
2 review
10.0/10
Outstanding
Posted on Feb 15, 2025
overall a very very good hotel . Breakfast was amazing . highly recommend to all visiting Tokyo. good location as well .
Response from Property: Thank you very much for choosing Tokyu Stay Shinjuku.Also,thank you for your review. We are very pleased to receive your compliments regarding our location.All of our staff will continue to make every effort to ensure that our guests have a pleasant stay.We sincerely look forward to welcoming you again.Tokyu Stay Shinjuku Front staff
KAH VOON
Semi Double Room Non Smoking
Stayed in Dec 2024
Family
3 review
6.5/10
Posted on Jan 29, 2025
The hotel time is small, amenities is lacking even without providing bottle water. The location is not very near Shinjuku station but lots of food option along the street.
Response from Property: Thank you for staying at our hotel.We apologize for any inconvenience caused by the size of your room. We also have larger rooms available than the one you stayed in this time, so please consider staying in one of those rooms the next time you visit.Thank you also for your feedback regarding the room amenities, and we are currently looking into revising them.Thank you for your kind words regarding the location. The hotel is conveniently located for dining, sightseeing, and shopping.If you come to Tokyo again, please use our hotel.We look forward to seeing you again.Receptionist KAYAKI
Anonymous User
Twin Room Non Smoking
Stayed in Oct 2024
Couples
33 review
8.5/10
Very Good
Posted on Nov 21, 2024
Close to subway station. Many restaurants around and easy to get around. Clean and comfortable stay. Recommended
Response from Property: Thank you for staying at Tokyu Stay Shinjuku.We also appreciate your review.We are very pleased that we were able to meet your expectations.We look forward to welcoming you back soon.Tokyu Stay Shinjuku Front Desk
QINGWEI MATTHEW
Twin Room Non Smoking
Stayed in Oct 2024
Travel with friends
5 review
7.0/10
Posted on Dec 24, 2024
The hotel was easily accessible with metro line entrance just a short walk away. There's also plenty ot bars and izakaya around the place making it convenient and good for dinner and late night hangouts.
Response from Property: Thank you very much for staying at Tokyu Stay Shinjuku.As you mentioned, our hotel is close to Shinjuku-Sanchome Station and there are many bars and izakayas in the area, so many of our guests find it convenient for dinner or a late-night outing. We look forward to seeing you again. Tokyu Stay Shinjuku Front Desk
Guest User
Semi Double Room Non Smoking
Stayed in Apr 2025
Couples
3 review
10.0/10
Outstanding
Posted on May 7, 2025
The check-in and out smoothly, staff friendly and the location central. Will stay there again if coming to Tokyu.
Response from Property: Thank you very much for choosing Tokyu Stay Shinjuku.We are very pleased to receive your kind words of praise.All of us at Tokyu Stay Shinjuku will continue to make every effort to ensure your stay is as comfortable as possible.We look forward to serving you again.Tokyu Stay Shinjuku Front Staff
TeoAaron
Comfort Single Room Non Smoking
Stayed in Apr 2025
Solo travelers
1 review
10.0/10
Outstanding
Posted on May 30, 2025
Super near for all the shopping store, F&B , family mart, 7-11, train station.... wonderful
Response from Property: Thank you for staying Tokyu Stay Shinjuku.We are very pleased to hear that you are satisfied with the location.We would appreciate it if you could use our hotel again when you come to Shinjuku.We are looking forward to seeing you again.Tokyu Stay Shinjuku All front staff
Guest User
Semi Double Room Non Smoking
Stayed in Mar 2025
Couples
1 review
10.0/10
Outstanding
Posted on May 3, 2025
Perfect room for us to stay as a couple exploring Shinjuku! Close to beautiful gardens, a must visit, the greenhouse is so beautiful and a lovely coffee shop in gardens too. Close to train lines, walkable to so many shops and the famous Shinjuku 3D cat.
Directly outside were plenty of restaurants and bars and an old school vibe. We felt very safe even late at night.
Staff were helpful and very friendly, the room is little, but so comfortable and has everything you need. The washer dryer is such a convenient feature and was one of the main reasons we chose to stay here.
Neat, clean and convenient, we slept really well and really enjoyed Shinjuku. Close to Casetify too which I am obsessed with.
Thanks for a great stay!
Response from Property: Thank you for staying Tokyu Stay Shinjuku. Also, thank you for posting your review. We are glad that you are satisfied with the abundance of restaurants in the area and the location. We would appreciate it if you could use our hotel again when you come to Shinjuku. We are looking forward to seeing you again. Tokyu Stay Shinjuku All front staff
Guest User
Semi Double Room Non Smoking
Stayed in Mar 2025
Couples
9 review
10.0/10
Outstanding
Posted on Apr 29, 2025
Decent size as expected of Tokyo hotels. Great that it came with a laundry washer-dryer machine in the room. Very near to Shinjuku-sanchome station.
Response from Property: Thank you very much for choosing Tokyu Stay Shinjuku.Also thank you for your review. We are pleased to hear that you had a pleasant stay with us during your stay.All of our staff will continue to make every effort to ensure that our guests have a pleasant stay.We sincerely look forward to welcoming you again.Tokyu Stay Shinjuku Front staff
Guest User
Twin Room Non Smoking
Stayed in Apr 2025
Family
8 review
10.0/10
Outstanding
Posted on May 28, 2025
 OK is very good and in room washer and dryer is very nice. Breakfast is sufficient.
Response from Property: Thank you for staying Tokyu Stay Shinjuku.We are very pleased to hear that you are satisfied with the room and the breakfast.We would appreciate it if you could use our hotel again when you come to Shinjuku.We are looking forward to seeing you again.Tokyu Stay Shinjuku All front staff
Kin Nam
Casual Single Room Non Smoking
Stayed in Mar 2025
Solo travelers
5 review
9.0/10
Great
Posted on Apr 14, 2025
Very close to Metro station, 2 mins walk to Isetan Shinjuku for shopping. Also nearby other shopping/city center, and 5 mins walk to JR station.
Staff are friendly
Free amenities on the first floor.
Room are normal size in Japan.
Response from Property: Thank you very much for choosing Tokyu Stay Shinjuku.Also,thank you for your review. We are very pleased to receive your compliments regarding our location.All of our staff will continue to make every effort to ensure that our guests have a pleasant stay.We sincerely look forward to welcoming you again.Tokyu Stay Shinjuku Front staff
Guest User
Casual Single Room Non Smoking
Stayed in Jan 2025
Travel with friends
4 review
10.0/10
Outstanding
Posted on Apr 18, 2025
Hotel is very well located, with plenty of restaurants, izakayas and bars around. Shinjuku station is not far, and there's a subway station just next to it.
The room is small (but it's normal for Tokyo), but clean and well organized. Nice amenities, with everything one might need.
Response from Property: Thank you for staying at Tokyu Stay Shinjuku. We also appreciate your review.Our hotel is just a two-minute walk from the nearest Shinjuku-Sanchome Station, and is located in a very convenient location with many shopping spots such as Isetan and Marui in the surrounding area, as well as many restaurants. We hope you will stay with us again the next time you visit Shinjuku.All our staff look forward to welcoming you back.Tokyu Stay Shinjuku Front staff
Anonymous User
Twin Room Non Smoking
Stayed in Jan 2025
Family
2 review
10.0/10
Outstanding
Posted on Mar 16, 2025
Stayed for 2 nights and it was worth the stay. Hotel is about 3mins walk from station with lots of food choices right below. Room was big with washer function available. Definitely will choose to return for future stay.
Response from Property: Thank you for staying Tokyu Stay Shinjuku. We are very pleased to hear that you are satisfied with the hotel's room and the location. e would appreciate it if you could use our hotel again when you come to Shinjuku. We are looking forward to seeing you again. Tokyu Stay Shinjuku All front staff
Anonymous User
Semi Double Room Non Smoking
Stayed in Jan 2025
Couples
1 review
10.0/10
Outstanding
Posted on Feb 22, 2025
I had a pleasant stay at Tokyo Shinjuku. The location is perfect with lots of bars and eateries at your doorstep. Family mart is just around the corner for your kombini runs and most importantly, the Shinjuku subway station is so near!! They have 3 different exits all within walking distance. I will definitely stay here again the next time I’m back! Highly recommended!!
Response from Property: Thank you very much for choosing Tokyu Stay Shinjuku.Also thank you for your review. We are very pleased to receive your compliments regarding our location.All of our staff will continue to make every effort to ensure that our guests have a pleasant stay.We sincerely look forward to welcoming you again.Tokyu Stay Shinjuku Front staff