Guest User
January 23, 2025
Super bad experience! ! !
I stayed at the hotel from January 14th to January 23rd. On the day of check-out on the 23rd, I paid for a late check-out until 12 noon. Unfortunately, due to traffic reasons, I didn't get back to the hotel until around 12:15, for which I'm deeply sorry.
However, when I returned to the hotel, I found all my belongings, including my laptop, haphazardly placed outside the hallway. This made me extremely surprised and disturbed.
This time I came to Tokyo to attend a jewelry exhibition, and I had a lot of valuable jewelry in my luggage. I understand that the late checkout was my fault, but I am very unhappy with the way the hotel staff handled it. I can accept the fine or pay the extra room fee, but I can't believe a hotel would leave guests' luggage in the hallway.
If any items are lost, who is responsible? If a customer cannot return to the hotel in time due to a traffic accident, will the luggage remain in the corridor?
Finally, after I briefly checked whether my luggage was missing, I went to the front desk to check out and asked to store my luggage, but the staff member JIA Wei refused my request to store my luggage and had a very bad attitude.
I showed the photo of the luggage in the corridor to the staff member. The staff member also disagreed and said you can complain.
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