THE KNOT TOKYO Shinjuku

Poorly managed hotel especially when it comes to the restaurant. The food isn’t tasty and seems like an amateur chef was put in charge in the kitchen. Otherwise the room was just fine, expected for a three star hotel

As we were on a family trip to Tokyo in early fall, the weather was quite unpredictable. Like it’s warm on certain days and cold on the rest. This hotel air con was just perfect for us. Staffs were helpful as they can speak English. Cleanliness can be improved cuz they only came  in to change the bedsheets every 4 days which I preferred changing it daily and vacuuming every single day. It’s quite a good space for 2 to stay but with 1 additional bed, it would be a little space consuming. I love the bakery in this hotel. Great place to get early breakfast and coffee. We didn’t tried the hotel breakfast though but I think it should be nice from other reviews. As we stayed in this hotel for 2 weeks. We needed a cleaner room. Still a good hotel to stay in anyways. There is a Chuo park which has a Starbucks. A nice park to stroll around. The Metropolitan building is very near to the park and the subway station is also nearby for use. Travelling using the JR line no problem at all. We covered all the places we wanted to visit which was awesome. Overall quite  good hotel to stay. Recommended to all.

Modern hotel with lovely bakery on the ground floor. Located across the park and near the major station.

We had stayed at The Knot Tokyo Shinjuku during 9/29/24-10/1/24 and it was a great stay with exceptional service for our first time in Japan. The location was close to the train station and a family mart which was very useful to traveling to other parts of Tokyo and late night snacks. What I really wanted to highlight was the above and beyond services of Sho-San and Alexander-San at the front desk. I had lost my phone earlier in the day on the train and they had worked deligently to help me contact several lost and found train stations as well as submit an online claim. Sho-san worked tirelessly the first day making several calls but no luck. Alexander-san had helped me the second day and even created a spreadsheet noting along which stations have been contacted with what information. Eventually the phone was found as Narita airport (2 and a half hours away) and Alexander-san was able to provide me a confirmation phone to help me collect my phone from the lost and found. Thank you both so much for all your help along the way. The trip would not have been the same without all your hard work and dedicated service. We really appreciate everything you have done, thank you thank you!! 私たちは24年9月29日から24年10月1日までザ・ノット東京新宿に宿泊しましたが、初めての日本では素晴らしいサービスで素晴らしい滞在でした。場所は駅やファミリーマートに近く、東京の他の地域への旅行や夜食に非常に便利でした。 私が本当に強調したかったのは、フロントデスクの翔さんとアレクサンダーさんの以上のサービスでした。私はその日の早朝に電車内で携帯電話を紛失しましたが、彼らは私がいくつかの忘れ物駅に連絡したり、オンラインで請求を提出したりするのを熱心に手伝ってくれました。翔さんは初日、何度か電話をかけながら精力的に働きましたが、うまくいきませんでした。アレクサンダーさんは2日目に私を助けてくれて、どのステーションにどのような情報が連絡されたかを記録したスプレッドシートまで作成してくれました。最終的に、電話は成田空港 (2 時間半離れたところ) であることがわかり、アレクサンダーさんは、忘れ物から携帯電話を受け取るのを手伝ってくれる確認用の電話を提供してくれました。 お二人とも、途中でいろいろとご協力いただきまして、誠にありがとうございました。あなたの懸命な努力と献身的なサービスがなければ、この旅行は同じものにはならなかったでしょう。皆さんの尽力に本当に感謝しています、ありがとう、ありがとう!!