Mandarin Oriental, Tokyo Reviews

Response from Property: Warm greetings from Mandarin Oriental, Tokyo! We would like to express our sincere gratitude for selecting our hotel for your recent visit to Tokyo, as well as for taking the time to share your positive experience. We are absolutely delighted to learn that your stay with us was enjoyable and that our team provided you with exceptional service. Exceeding our guests' expectations is always our primary goal, and we are thrilled to have accomplished this during your stay. Your kind words and feedback are truly appreciated, and we will make sure to share them with our entire team. Thank you once again for choosing Mandarin Oriental, Tokyo, as your preferred accommodation, and please feel free to reach out to us should your future travels bring you back to Japan.

Response from Property: 感謝您分享入住的感受。能夠為您帶來晴空塔的開闊景致與貼心服務，我們感到非常高興。也謝謝您提到關於客房細節的寶貴意見，我們會認真檢視並持續改善，只為讓下次的體驗更加舒適愉快。希望不久的將來再次歡迎您回到東京文華東方酒店，探索更多美好時光。

Response from Property: 感謝您的分享！很高興我們的行李寄存服務能為您的旅程提供便利，讓您能更輕鬆地享受熱海之行。希望您此行收穫美好回憶，期待未來再次歡迎您回來！

Response from Property: We are pleased to hear that you found our location and cleanliness to your satisfaction, and that you appreciated our communication.We understand your perspective regarding the value proposition of our hotel. We continuously evaluate our pricing to ensure it reflects the quality of our services and amenities. We regret that our wellness & leisure facilities hours is limited and lack of a swimming pool did not meet your expectations. We value your input and will consider it as we strive to enhance our guest experience.We hope you will consider staying with us again in the future, allowing us the opportunity to better meet your needs.

Response from Property: 感謝您分享寶貴的入住體驗。對於一開始房型安排上的疏漏，深感抱歉，也衷心感謝您的包容與耐心。很高興得知整體的住宿讓您感到滿意，特別是對早餐品質的肯定，對我們團隊是極大的鼓勵。我們會持續努力，在每一個細節上做到更好，期待不久的將來能再次歡迎您回來，帶來更加順暢愉快的旅程體驗。

Response from Property: Warmest greetings from Mandarin Oriental, Tokyo. Thank you very much for choosing to stay at our hotel during your visit to Tokyo. We are deeply encouraged by your affirmation and are glad to bring you a memorable stay. We are always committed to providing excellent service to every guest, your satisfaction is our greatest encouragement. We look forward to welcoming you again in the future and continuing to create an extraordinary accommodation experience for you.

Response from Property: Thank you for sharing your valuable feedback on TripAdvisor. Your feedback is important to us and helps us continuously improve our service level. We are deeply sorry that this did not fully meet your expectations and caused you inconvenience. Please rest assured that we have conveyed your feedback to the relevant departments and will actively make improvements to avoid similar incidents from happening again. Mandarin Oriental Tokyo

Response from Property: Thank you ever so much for your lovely feedback. We’re delighted to hear that you had a comfortable stay and found everything you needed. We very much look forward to welcoming you back to Mandarin Oriental, Tokyo in the not-too-distant future.