Lyf Ginza Tokyo

The hotel is falsely advertised. It was the worst stay I've had anywhere in the world. The main reason is, the hotel advertises it has Air Conditioning. The problem is, the Air Con system is centrally set. Meaning if the building is currently set to heating mode, you CANNOT TURN ON YOUR AIR CON. Same as the opposite case, if the building is set to cooling, you CANNOT TURN ON YOUR HEATER. On my visit, I was sweating and so hot I couldn't sleep, only to talk to reception and find out there is no way to switch the aircon on. The staff offered a completely unreasonable solution which was to open the safety-windows. These windows only have 1 key which is kept at all times at reception. The moment I borrow the key to open the window, the rain poured in which wet the bed which is right against the window (the room size makes it impossible to move the bed). The hotel suggested that I close the window if it rains but this is a ridiculous proposal. Do you expect guests to get up at 3am in the morning when the rain starts to walk to reception, get a key and close the window, then 5am when rain stop, wake up again and go get the key and open it again? I got pretty much no sleep. That night I immediately inquired about refund or moving, except there is no manager on duty. It took a whole another day before the manager got involved, by then they argued I had already stayed 2 nights. I ended up arguing with the hotel which at first were adamant about no refund policy, but in the end due to their false advertising they agreed to refund me partially. I still ended up having to pay for an extra night for no reason (as the hotel spent the day arguing with me). I promptly packed my stuff, copped the loss and paid for the empty room for the night and moved elsewhere. What an joke of a hotel, completely unreasonable on their refund policy and an archaic air-con system (I have never seen any other hotel like this in the world). Other issues with this hotel were: dirty, incredibly small rooms (as I was checking in, another random guest in the elevator warned me before I reached my room, it really is that small), room space is poorly utilised, shower is lower than any other Japanese hotel - roughly 2 meter height. If you are a taller man, this shower is claustrophobic on all sides.

Nice staffs with friendliness and good communication. Tidy room and very clean floor. Small fitness area and inadequate machine. Comfort sharing area with complimentary laundry and kitchen. Convenient for solo travel with a luggage (provided elevator). Near Kyobashi metro station just 1 minute from entrance #4.