Weichen.
February 18, 2025
The hotel room is not big, but it is not depressing to live in. The bathroom is clean and tidy without any odor. The accommodation environment is quite good. The waitress at the front desk is very kind and has a good command of English. I checked in smoothly. But here comes the key point. When we arrived at the hotel, we had only booked a hotel for one night. It was quite late after checking in, and the hotel front desk also helped us put our luggage in the room. Up to this point, the impression was still pretty good. Then, we found that the environment was good and the location was excellent, so we renewed our hotel reservation for the next day on Ctrip and gave priority to staying in the original room.
After waiting for the hotel confirmation form to arrive in my email, I called the front desk to confirm the issue of staying in the original room for the next day. Unexpectedly, the front desk staff’s English was extremely poor, so I went downstairs for face-to-face communication. When I went down to the first floor, the male receptionist was still eating and had almost no ability to communicate in English. He even denied the order we placed on Ctrip half an hour ago without calling to confirm, saying that the money we spent on Ctrip was unuseful, and demanded that we pay another 12,000 yen to stay the next day.
Fortunately, I was able to check in successfully the next day.
Original TextTranslation provided by Google