Hotel Okaan

Likes The location is simply superb and truly feels like the heart of the Selva Yucateca. The property was clearly designed (and built) as a passion project with an incredible eye for detail and some seriously fun design quirks. Of particular note are the cenote-inspired pool area and the viewpoint, which enjoys incredible views over the top of the tree canopy - and although we couldn’t, we were told that when the trees are trimmed annually, it also provides views of The Temple of the Sun in Chichen-Itza. The waiting staff and the kitchen were excellent! The food was good quality and fairly priced. Thank you fellas for the efforts made! Dislikes Unfortunately it seems that a combination of lack of continued investment and possibly, lack of a strong general manager to guide current owners, the hotel and facilities are somewhat rough around the edges. Although clearly it would take a huge amount of investment to bring this stunning property to its former glory, smaller improvements such as replacing lightbulbs, fixing ceiling fans, repairing air-con units, replacing broken pontoons, and generally spending some time with the paint brush, would go a really long way to improving the guest experience. Despite the above, we feel that what we paid for our room already took these issues into account and felt quite fair. We would gladly pay double if the hotel was in a better state of repair.

After looking at the website, we thought why not. A jungle hotel near Chichen Itza would be great. We got our rental car and made the 2.5 hr drive from Cancun. We received an “upgrade” to our reservation from standard to royal. There was nothing Royal about the accommodations. We checked in after 11 pm. There were only shutters on the screened windows, the full size bed was short for a 5’4” person. My husband at 6’4” slept in a ball to avoid half his legs hanging off the bed. Needless to say, not pleased. Cold water, low flush toilet, past guest hair in shower drain. Gross! Free breakfast consisted of slices of fruit, basket of toast, butter, jam and lukewarm plain yogurt with granola. Anything else was extra charge. Even the bottles of water we had to pay for since they only offered coffee or tea. We checked out soon after and asked for refund of second night. We couldn’t stay another night. Hopefully we will get the money back. Headed back to Cancun and in comfort at another hotel. But if you are wanting a primitive jungle hotel with none of the amenities shown on the website, this could be your best vacation. For us, it was very disappointing.

Very dirty, pools unusable. Toilets have no water. Shower cold. Air condition does not work. No glass or cups in the room. Reception Takes Note of the Complaints, but they do nothing. Breakfast inadequate. No Black Tea. I'll be glad when we leave again.

This Hotel is not as bad as some of the recent reviews say. Yes the buildings are a bit run down, but the setting is beautiful and peaceful and the restaurant is romantic. Our Standard King room had hot water, good a-c, a balcony and a comfortable bed.