Hotels near Plaza Las Americas, Tijuana

The buffet breakfast is good, he highly recommends it, Candy and Maria's attention is excellent, Marcos' station is excellent, I recommend the egg's with machaca with green sauce have a good level of spyce be careful, he is also very kind. Thanks!

Positives: Good location in the Zona Rio area. The hotel felt safe and secure. The front desk are very friendly and speak good English. The other staff I had interactions with were also very friendly (cleaning staff, staff that deliver room service) The room service food is good and punctual. Negatives: The rooms are slightly modern, yet outdated. Rooms are lacking some basic amenities such as a fridge, coffee and desk space. The pillows are very uncomfortable and too large to properly sleep on, I had to make pillows out of towels. The beds are comfortable though. No outlets by the beds, the only outlets are on the opposite side of the room by the TV. The walls are paper thin, you can hear the TV from the adjoining room as if the TV in your room is on. Also, the doors are not sound proof, you can hear everything right outside your door. The hotel was undergoing construction which created a lot of noise throughout the day. The hotel should be cheaper for what it is, it should be around $50 instead of $70; therefore, I can't say the hotel is a great value. The hotel is undergoing renovations so perhaps it will be nicer once the renovations are complete and represent better value.

Had a great stay!! The hotel far exceeded our expectations. We felt completely safe and the staff were friendly and professional at all times. The rooms and hotel were very well maintained and clean. Breakfast was great.

The website, WhatsApp, and phone has some of the worst customer service I have ever experienced. IF you make a reservation which I do not recommend, do not use their website. Use a 3rd party because anyone's customer service will be better than theirs. I made a reservation on their own website for 4 nights but accidentally made it at the wrong Tijuana City Express Hotel (the names are almost identical) #13932220. I realized this very soon after and contacted Customer Service on their WhatsApp account just 25 minutes after making the reservation asking for my reservation to be moved to the correct hotel. Representative Alberto Campos did not fix this. Basically, their headquarters had terrible and difficult customer service. I do not recommend them. I had to make a second reservation at the Tijuana City Express I needed to stay at. I told the night clerk that checked me in about the issue (being double-charged) and the manager. The manager told me to call and email their customer service. I spoke with Monica at that number but she was not helpful. In fact, I do not trust it was her name. She would not let me speak to a manager or give me the name of her manager and hung up on me (and I have a witness on this).

I had a good stay at the holiday inn otay the the regular rooms are bigger Than most hotel room in Tijuana Tijuana I think like 355 Sq feet something like that. I have not stayed in the suites.. thats bigger . it's right in the mall and next to airport. It has a fridge and microwave which is very useful and all the other normal stuff that comes with the hotel... I got some of my answers when I wrote my first add.. yes friendss are allowed to visit they do have late and early check in if your ihg member like the holiday inn.. I'm going to say the girls who check me in the mornings pr afternoon are very nice .. I'm gonna say this I did have a problem with an overnight male employee that actually made me want to check out early. cause thus employees was rude hey is older guy with white or Grey hair. ..but the general manager Marco hopefully kinda fix the situation.. so I would like to say the general manager is nice and I want to thank him him for his understanding and if you email the general manager he will respond... I know when I write the front they hardly respond to email.. but the general manager will respond he is very nice So my whole stay was great except for the last 4 hours. So the girls at check in were very nice.. the general Manger Marco was very nice... oh yeA the do have a breakfast buffer and the guy who does that is very nice and attentive to needs. The beds were comfortable.. good water pressure with the shower.. and yes they have hot showers which is good. Thank you holiday inn otay for a good stay

This is my second visit to the Quartz for medical tourism. The location is perfect in a nice part of town and the upper plaza has its own level connected to the New City Medical building and so medical offices are easily and safely accessible to guests. Pool and spa were well maintained and a beautiful garden is also out in the area. Within walking distance is a market and a ****** and little shops. Taxis are easy to find should you need. The rooms are exceptionally clean with comfortable robes and attention to details like lighting and temperature. The staff is pleasant and there is always someone who speaks English well enough to communicate. They are friendly and helpful. There is an upscale Spa and artist feel to the place. I will be back.

i had a great time at my stayed, great service ,and clean rooms ,and the location is close to all restaurants and stores in the area,the parking area is safe with security 24 hours.They are really profesionals when you call for your reservations

I was there 2 times, the first the good and clean hotel, the second bad experience. I arrived from my flight at 9 a.m. and I had to work out there, they gave me that until 1:30 would be my room, and that if I wanted to be before 1:30 would they charge me 400 pesos, I obviously told you no, Afterwards I returned to install and I told them I would be 3 nights but the last night wouldn't be all day that my stuff were kept for me since my way was out at 6:30 pm and if there were possibilities to deliver to 2-3 pm the room and they told me not again, The hotel was very comfortable and very comfortable. I went to Cesar hotel that is a few minutes away and certainly in that hotel I was much better, I got options and I got the deal I expected

Very satisfied, the environment is good, the space is spacious, and it comes with kitchen tools. I can cook noodles, especially for foreigners who are not used to eating local food. This is especially helpful.