Hotels near Cine planetario, Tijuana

Very satisfied, the environment is good, the space is spacious, and it comes with kitchen tools. I can cook noodles, especially for foreigners who are not used to eating local food. This is especially helpful.

Positives: Good location in the Zona Rio area. The hotel felt safe and secure. The front desk are very friendly and speak good English. The other staff I had interactions with were also very friendly (cleaning staff, staff that deliver room service) The room service food is good and punctual. Negatives: The rooms are slightly modern, yet outdated. Rooms are lacking some basic amenities such as a fridge, coffee and desk space. The pillows are very uncomfortable and too large to properly sleep on, I had to make pillows out of towels. The beds are comfortable though. No outlets by the beds, the only outlets are on the opposite side of the room by the TV. The walls are paper thin, you can hear the TV from the adjoining room as if the TV in your room is on. Also, the doors are not sound proof, you can hear everything right outside your door. The hotel was undergoing construction which created a lot of noise throughout the day. The hotel should be cheaper for what it is, it should be around $50 instead of $70; therefore, I can't say the hotel is a great value. The hotel is undergoing renovations so perhaps it will be nicer once the renovations are complete and represent better value.

The website, WhatsApp, and phone has some of the worst customer service I have ever experienced. IF you make a reservation which I do not recommend, do not use their website. Use a 3rd party because anyone's customer service will be better than theirs. I made a reservation on their own website for 4 nights but accidentally made it at the wrong Tijuana City Express Hotel (the names are almost identical) #13932220. I realized this very soon after and contacted Customer Service on their WhatsApp account just 25 minutes after making the reservation asking for my reservation to be moved to the correct hotel. Representative Alberto Campos did not fix this. Basically, their headquarters had terrible and difficult customer service. I do not recommend them. I had to make a second reservation at the Tijuana City Express I needed to stay at. I told the night clerk that checked me in about the issue (being double-charged) and the manager. The manager told me to call and email their customer service. I spoke with Monica at that number but she was not helpful. In fact, I do not trust it was her name. She would not let me speak to a manager or give me the name of her manager and hung up on me (and I have a witness on this).

There are just way better hotels to stay at, where you can get better service in an area more conducive to walking around without needing a taxi. We booked this hotel because of its star ratings. We enjoy staying in nice hotels! This hotel is a 3 star at best based off the services provided by the staff alone. They missed so many little details it’s SAD! I am here on a medical recovery so we ordered lots of room service. Not ONCE did they get our orders correct. Each time the staff had to return 1-2 times to bring things back and looked frustrated that they had to bring things that they had forgotten. Last straw was I ordered a salad and they didn’t bring dressing, they took 30 minutes to bring the dressing and then asked for a charge correction because they made yet another mistake! We ordered drinks several times with no ice buckets and waited an hour for that also. The room was poorly cleaned. Leaving trash cans with no trash bags inside of them. We went out for a walk so they could clean the room and again. Poor job cleaning, floor not swept, still no trash bags in the garbage and bathroom not cleaned well. The area isn’t the best, the streets are wild so it’s difficult to just take a walk across the street unless you are literally running across. It isn’t really near anything. The room next to us had children staying there that we could easily hear all night. Not blaming the children it’s just the rooms are not very sound proof at all.

Had a great stay!! The hotel far exceeded our expectations. We felt completely safe and the staff were friendly and professional at all times. The rooms and hotel were very well maintained and clean. Breakfast was great.

So not bad at all. Stayed for about a week. Ordered lots of room service and drank at the bar. Room was wonderful. My only complaint was when I called room service one night and the guy was obviously annoyed, quite rude. I asked for the total of my order to have money ready and he judt plainly say ”no. Anything else? I responded no then he hangs up. No time or thank you. Other than that I enjoyed the security of the hotel, we left money out and maid service came by while we were lit and they didn't take it but instead changed our sheets, towels and tidied up my workstation (desk). Will be returning in April again.

The buffet breakfast is good, he highly recommends it, Candy and Maria's attention is excellent, Marcos' station is excellent, I recommend the egg's with machaca with green sauce have a good level of spyce be careful, he is also very kind. Thanks!

I was hosted in this wonderful hotel, staff always very careful during my stay, have a area where you can buy drinks, snacks and refrigerators at quite convenient prices. The room with everything necessary, the Internet Nicky!!! I will definitely come back soon.

The hotel has a very good location, many restaurants nearby, 10 minutes from the border and/or airport. The only bad thing is that they are something disorganized (not found my reservation) and also the floors of the common areas were somewhat dirty, out there, you know, waiting for this chain, simple, but comfortable and clean rooms.

I had a good stay at the holiday inn otay the the regular rooms are bigger Than most hotel room in Tijuana Tijuana I think like 355 Sq feet something like that. I have not stayed in the suites.. thats bigger . it's right in the mall and next to airport. It has a fridge and microwave which is very useful and all the other normal stuff that comes with the hotel... I got some of my answers when I wrote my first add.. yes friendss are allowed to visit they do have late and early check in if your ihg member like the holiday inn.. I'm going to say the girls who check me in the mornings pr afternoon are very nice .. I'm gonna say this I did have a problem with an overnight male employee that actually made me want to check out early. cause thus employees was rude hey is older guy with white or Grey hair. ..but the general manager Marco hopefully kinda fix the situation.. so I would like to say the general manager is nice and I want to thank him him for his understanding and if you email the general manager he will respond... I know when I write the front they hardly respond to email.. but the general manager will respond he is very nice So my whole stay was great except for the last 4 hours. So the girls at check in were very nice.. the general Manger Marco was very nice... oh yeA the do have a breakfast buffer and the guy who does that is very nice and attentive to needs. The beds were comfortable.. good water pressure with the shower.. and yes they have hot showers which is good. Thank you holiday inn otay for a good stay