Impression Palace Hotel

房間很大，環境很好，尤其是院內環境很有特色，一次性定了3間房。不過房間的紗窗最好更新一下，拉起來比較卡頓。希望改進。

房間巨大，

I believe that if the Ctrip platform provides conscientious services and conscientious comments, please publish my comments. At around 10 am on April 4, 2025, I arrived at the hotel and checked into room 3210. As usual, I checked the room to see if all the equipment and facilities were in good condition. I found that the shower was cold, so I called the hotel front desk immediately. After about 10 minutes, someone came to perform repairs on the top pipe of room 3209. Because I was going out for a trip at the time and the shower water was hot, I thought there was nothing wrong with the water coming out of the shower. We arrived at the hotel at 19:00 that evening. We were very tired after a day of sightseeing and prepared to take a shower. However, the hot water in the shower was sometimes so hot that it could remove hair, and sometimes so cold that it felt like a needle prick. It is impossible to maintain a constant temperature, let alone the conditions for basic bathing. [This is a hotel, the bathing conditions in a farmhouse shouldn’t be that bad.] I called the hotel front desk afterwards and they said that I could change rooms. To be honest, I was so tired after a whole day of playing that I really didn't want to pack up or change rooms. My children and my wife simply washed their faces and feet, thinking that it would be fixed tomorrow. On April 5, 2025, I went to eat the breakfast provided by the hotel in the morning. As other reviews said, the eggs were limited edition, one per person. [Again, this is a hotel, and there is no limit on the number of eggs for breakfast at the farmhouse.] The above experience made me feel that there would definitely be subsequent problems, so I wrote down three precautions and gave them to the front desk receptionist, namely, to ensure constant temperature of the shower, wifi signal failure in room 3210, and to clean the room and replace all bedding. After that, I believed in the hotel's ability to handle problems, and set off again for the Jizhou Panshan trip. I received a call from the hotel's housekeeping manager this morning. I also communicated with the hotel's leaders on the phone, especially about the problem of the shower not being kept at a constant temperature. I also hope that the hotel staff can try to experience the shower themselves to see if it meets the bathing conditions. Wouldn't it be better to completely resolve the customer complaint? I returned to the room around 19:00 in the evening. The room had been cleaned, the bedding had been changed, and the wifi problem had been fixed, but the problem with the shower had not been resolved. I deliberately put leftover tea and tea leaves in the teacup in the morning, but when I came back I found that the water had been poured out but not cleaned up. [There was residual liquid in it that was the color of tea, and there were still tea stains on the outside of the cup. I was not able to take a photo at the first time because I was thinking about drinking water first.] At this moment, I could not accept such hardware and software services, so I called the hotel front desk again. The room manager of your hotel brought two people to the site, one of whom was an engineer. During the on-site confirmation, it was true that the shower could not maintain a constant temperature, which means that taking a bath is not allowed as the name suggests. The room manager's solution was to ask me to change rooms and find me room 4111 on the first floor of Building 4. We were exhausted physically and mentally, so we understood the hotel's instructions, took a shower, packed our things, and went to a new room. [During this period, I recorded a 16-minute video of the process of entering the room to repair the shower, which can be used as evidence for rights protection if necessary later.] We went to room 4111, and the shower was still ok. We were so tired at this time, and taking a shower was so difficult, it was even harder than climbing a winding mountain! April 6, 2025, 8:36 am [I would like to explain at this point that when I was moved to Room 4111, Building 4, I repeatedly asked whether the building was under renovation and whether it would affect our rest, especially in the morning when we wanted to sleep until we wake up naturally. Your hotel replied, please rest assured, there will never be any noise problem.] In my sleep, there were knocking and electric drilling sounds, accompanied by the metal ring of the sprinkler head on the top of the room, which fell to the door of the room with a bang. Well, let's just consider it as an early wake-up call. [To prevent the hotel from thinking that we had removed the equipment in the room ourselves, we immediately watermarked the camera to preserve the evidence, and also informed the front desk receptionist when we checked out] To sum up, the leader of your hotel also told me to apply for a refund of one night's room fee on the platform. What I want to say is that since I came to stay here, I didn't think of refunding as a solution. What we want is for the hotel to provide proactive service and make comprehensive considerations from the perspective of the guest's stay experience, rather than just the quality of service. On the contrary, if I choose to refund, it will be regarded as the default processing issue. There is no way to let more guests know the solution to this problem, and it cannot improve the service quality of the hotel itself. We also ask the cultural and tourism departments and market supervision departments of Jizhou District, Tianjin to pay more attention to the hotel service industry in this district. The development of the local tourism economy is not just empty talk but the result of joint efforts of relevant departments and business units at all levels. Let’s take a closer look at why Tangshan tourism is so crowded. Thanks to the Ctrip platform, which is able to consider the guests and effectively publish real and reliable reviews!