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I stayed here from Friday 30.09. to Monday 3 October 2022. It was my first time at Oaklands. It appeared to be primarily a hotel for drivers: it is some way out of the centre of Norwich; the narrow driveway leading to it has no provision for pedestrians; and it has a large car park. The hotel had told me of the fairly frequent bus service from the railway station, which did not take long. Arrival and registration was smooth and fast. My room (no. 20 - photos) was easy to reach and generally quiet, apart from faint noises from the corridor and adjacent rooms. When I arrived, I was correctly told that my room was far enough away from the birthday party in progress for me not to be disturbed; this was not so true of the event on Saturday evening: the music’s rhythmic thumping continued and appeared to grow slightly louder until 24:00. The staff were consistently courteous and helpful. My room was well equipped and comfortable, including a comfortable bed and quickly accessed WiFi, a hair dryer and a spacious bathroom. The wall television worked well. The tasteful decorations incorporated two still life paintings. The refreshment tray included delicious biscuits and drinks, including (most unusual) hot chocolate. Room service was efficient and discreet. There were however a few irritations: A) the bedside light and the ceiling light were linked, so that it was apparently impossible to turn off the bedside light without going to one of the two (why?) switches on the wall by the door; B) the room was warm when I arrived, as was the towel rack in the bathroom; the next day, the heat had vanished, and I was unable to turn it on again; outside night-time temperatures went below 10°C; C) there was no lamp on the desk; D) there were far too many cushions and pillows on the bed; E) there was no clock in the room. The package I had booked was for bed and breakfast. The breakfast room was large, including a terrace; the menu (table service, no buffet) was extensive, with a lot of local produce; the portions were generous and tasty. Fruit juice, normally a standard component of breakfast at such hotels, was available on request.

What went well: very close to train station. On-street parking nearby (free of charge from 1830 to 0800 the next day). Interior is acceptable, clean and tidy. clean bathroom, shower water is hot enough, water pressure is strong enough. Even better if: sound-proof between rooms

The hotel is in a good location and very safe, only a 6-minute walk from Norwich train station. The owner and staff are very kind, friendly and helpful. Although the hotel facilities are simple, hot water boilers and coffee are provided. If you need a hair dryer, you can ask the front desk attendant for one. There are ample charging plugs in the room, including USB sockets and TYPE C sockets, with advanced facilities. Bring your own toothbrush and slippers. Everything in the hotel is very clean. The shower faucet in the bathroom is very powerful and the hot water is very comfortable, which made me relax during these few days of travel. Thank you for making a good choice. This hotel is very good overall. I will definitely come back next time 😉

I stayed here when I was on a business trip in Norwich. The environment is great. It's just a manor hotel. The facilities are too old. The floor is creaky. The facilities in the room are very old. The third and fourth tier hotels in China are better than this. If you are a pretentious person, forget it. The environment is still very good. The air is very fresh. The breakfast is also OK. Anyway, it's just an ordinary British meal.

We booked a night in the riverside guest house. The room cost us £70 including a parking permit. When entering the room it smelt damp and was overpowering we thought this was just a case of opening the windows, which we did and went out for the night, when we arrived back the smell was stronger. In the room we were advised that if there were any issues with our stay to email them directly to the hotel, which we did, I informed them that we had to sleep with the windows open due to there been no ventilation and an overpowering smell. To which they replied below. Baring in mind the conditions they mention towards the end was that I had mentioned that I had asthma and was pregnant and struggled to sleep in the room as it was. And according to them I should have made them aware of my ‘condition’ and they would have given us an alternative or cancelled. At ”Riverside” we have 4 buildings and 9 different types of rooms for the variety of guests with different needs and budget. When we received this booking on the 2 March 2022, I was asking myself: who are these people, making the reservation so far in advance and selecting our cheapest (our worst) room? All the better rooms were available, and at that time the prices were very low, for a few quid you could have Standard or even Superior room... General info: ...”Please make sure the type of bed(s) and size of the room(s) you booked suit your needs. Note, there are Small (Economy), Standard and Superior sizes of the rooms. If Small room is selected, please expect it to be smaller than Standard room, one side of the bed against the wall and no view from the window. When the cheapest room is selected, one should ask: ”What kind of people book these rooms and in this area? We didn't receive any information about you or your condition in the section ”Important info about the guest” or ”Special requests” and knew nothing about your sensitivity (nobody else complained about the smell) If you'd mention your condition on your booking, then we'd advise you to upgrade your room or cancel it altogether. Kind regards, Kasey, manager

Very close to the train station, 2 minutes away, very convenient; Put down your luggage, you can walk along the river, go to the Riverside, go on the left hand side of the door, walk while watching,... you can go to Football, then walk back along the road, different scenery, there are many interesting restaurants in the middle, many people dine and play... and then go to the train station ...

A little far of a walk from the clubs but not too bad. The desk man seemed a bit grumpy, whoever has good customer service. I called up several times with questions and they were always very nice over the phone. They have a 24hr front desk so, perfect for late check ins. However, early in the morning the cleaning crew tried to get in my room (but I had the top latch on, so they kept banging the door open and shut in attempts to take it off), and I had to get up to let them know I was still there. I was then told that in the system it said I had checked out an hour prior.