41 The Entrance Rd, The Entrance, New South Wales, 2261, AustraliaView Hotel Details
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1 night
El Lago Waters Hotel Guest Reviews
2.8/5
105 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location3.0
Amenities2.6
Service2.7
Cleanliness2.7
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All reviews(105)
Positive reviews(6)
Reviews with photos/video(3)
Great location(6)
Negative reviews(3)
Guest User
Standard Room
Stayed in Jan 2025
Couples
1 review
2.7/5
Posted on Feb 16, 2025
Motel is very sad even though location is great. Poor maintenance, stains on benches, shower leaked, carpet squares poorly laid with gaps between carpet squares. Only one coffee cup provided, no spoons, bisciuts or handtowels. Damaged paintings and wallpaper, rough unsatisfactory repairs. Weeds everwhere in grounds. Office only manned for minimal times. Would not stay there again and is definitely not 3 star.
Maria 64
Family Room
Stayed in Aug 2024
Family
4 review
5.0/5
Outstanding
Posted on Sep 29, 2024
Nice view
Guest User
Standard Room
Stayed in Dec 2023
Family
1 review
4.2/5
Very Good
Posted on Jan 13, 2024
Real friendly staff. Hotel is bit run down and worn but location is awesome and it’s very family friendly with nice big pool . We would stay here again.
GG262
Standard Room
Stayed in Jul 2024
Couples
3 review
3.0/5
Posted on Aug 11, 2024
Stayed 1 night. Located in a great location but the hotel is a bit run down
Guest User
Family Room
Stayed in Mar 2024
Family
1 review
3.5/5
Posted on Apr 28, 2024
Booked this based on location & price. Hubby read the reviews & said it didn't sound great. I like to give things a chance & was only 1 night.
We arrived and were greeted by Julie. She was pleasant.
Our family room 212 was spacious, facing the car park.
Kettle, toaster, microwave & WIFI worked, TV looked decent gave up trying to watch anything on it, and used our laptop & phones.
Bathroom was fair, mattresses were fine, you get what you pay for, it's a 2 star motel not luxury end. We just needed a bed and shower for the night & we got it.
Pool was nice, kids had a ball, we left early in the AM.
We drove down the block and realised the bad reviews are for the EL LAGO Water Resort, which is the tourist park & that looks shady not for the EL LAGO Water Motel we stayed at.
Cheers
Shane Wall
Standard Room with Pool View
Stayed in Nov 2023
Solo travelers
7 review
4.0/5
Very Good
Posted on Dec 24, 2023
I booked here at the last minute because I couldn’t get a room in one of the more ‘high end’ hotels.
Yes it’s old, yes it’s quite run down. It was clean though and the location was great. It also has a really beautiful pool. I spent the previous night in one of those high end motels and hated it - the bed at El Lago was so much more comfortable and the AC was freezing cold (which I wanted).
Overall I’d say if you aren’t fussy on the looks it’s worth staying there.
Ismaeel Julius
Sundeck Room
Stayed in Jul 2023
Couples
1 review
2.5/5
Posted on Aug 14, 2023
We planned a short overnight trip away, where we were met by a friendly, polite staff member on arrival. The room had a rather pungent aroma that meant we had to keep the door open constantly overnight. The neighbour was smoking **** in his room, which made it difficult to ventilate the room without another pungent smell wafting in. The usual power points for the microwave were not working which explained why the microwave was positioned within the bathroom area. Needles to say we didn't use the microwave, that was in plane view of the toilet - a metre or so away. Will definitely do our homework a bit better next time before booking again. This was definitely an experience we will never forget. We had a good laugh and got on our way very early the next morning.
Guest User
Standard Room with Pool View
Stayed in Jul 2022
Family
1 review
2.7/5
Posted on Aug 21, 2022
Great location but when it comes to cleanliness its all rule, sofa was filt, fridge all rusted. Could have cleaned a bit the room well. We even found a syringe in the sofa
Response from Property: Dear Guest, thanks for the review. We have already changed all rusted fridges. And we pay more attention to the cleanliness of the sofas. Thanks for helping us to improve.