Tiflis Inn Boutique Hotel

Expectation Low cost boutique hotel with good reviews across many booking sites so expecting above average experience Positives Customer service - whenever there were issues (of which they were a lot) reception were friendly, attentive and helpful where possible Value - the hotel was very well priced so there is a high demand for rooms Decor - the hotel is nicely decorated and has a great vintage/bohemian feel Undesirable/Strongly Undesirable Wrong allocated room - unfortunately *********** gave us the double room instead of deluxe double room that we booked (this wasn't the hotels fault) Mattress quality - the mattresses are old and collapsed in the middle Noise - there is a loud droning noise coming below room 7 between 9 and 3 pm (i think this is coming from the business/residence underneath so i doubt that the hotel can do anything about this noise?) Also room 1 is directly opposite the lobby so expect noise from other people coming and going from the hotel as well as any conversation that is happening on the first floor of the hotel. Poor drainage - the drainage in room 7 is virtually non-existent and there is no barrier between the shower and the rest of the bathroom, causing the whole bathroom to flood for hours. Unacceptable No hot water - there was no hot water in room 1. We had come from a 8 hour car ride in 37 degree heat so taking a cold shower at night time when we arrived was brutal for us Unauthorised entry - we went for dinner and left the keys with reception. When we came back we found maintenance in our room, without our permission, fixing a tap. We had valuables in the room (there is no safe available) so this obviously was not ideal. Broken bed - our bedframe broke (yes you read this correctly) and our mattress came thudding onto the floor at 9am in the morning while we were still sleeping. It was the worst wake up call imagineable. I assume this is because vintage furniture is old and needs more maintenance than modern furniture. Downgrading our room - when *********** assigned us the wrong room, we didnt blame the hotel. The part that we didn't appreciate was when the hotel owner asked us to downgrade and stay in the double room with no compensation or pay more to stay in more premium room. We felt it was the hotels responsibility to chase *********** for the difference, not the customer to accept a downgrade or pay more for an upgrade.