Portsonachan Hotel

Do not stay here! Our room was very dirty throughout our four day stay, no flushing toilet, no running water for bath or shower and had to fill the toilet cistern ourselves with bottled water. The bath side was hanging off, the bath mat was dirty and the replacement had already been used by someone else. However, waiters and bar staff were excellent unlike the proprietors who dealt with our complaints unprofessionally. They were both belligerent, rude and quite frankly we felt that they couldn't have given a damn. Despite several attempts to contact them, including a letter sent via special delivery and signed for on 26 October to date we have received no response.

Apologies for this lengthy review: After a long 6 hour drive, we arrived at the hotel with high expectations. We had bought a 4 night mini break at a Country Fair back in June 2023, and reviews looked good. However, things weren’t quite what we believed they would be. We thought we were having a luxury break. Staff were pleasant on arrival and advised that unfortunately the kitchen would be closed, on the third night of our stay for remedial works. However, we could have soup and a sandwich. We don’t quite understand why we weren’t advised prior to arrival, so that we could change plans to suit or ask where else we could eat. The hotel is extremely remote. But hey ho, a small oversight, we thought. We went to our room which appeared to be ok, then we decided to have a drink in the bar. This is when our concerns heightened, this hotel is Extremely tired and in need of a well overdue update, damp and mould being one of the issues. We discussed our concerns and decided to leave and head home, a further 6 hour drive. I passed the key in at reception and advised them, that this hotel is not for us. I should have outlined our thoughts there and then, my mistake, totally. On route, I emailed the hotel outlining why we had left, the fact that we thought we were going to a luxury hotel and that the kitchen being closed was an inconvenience. I requested a part refund. As this was partly an oversight on our behalf also. However, my email was met with silence. I followed it up, with a few calls, and was promised that someone would call me back, this didn’t materialise, but when calling them I was continually told that the hotel is not marketed as luxury and the fact that we bought a bed & breakfast voucher, we shouldn’t really be concerned of the kitchen being closed of one evening. By the way, this hotel is extremely remote, so if you can’t eat at the hotel, I’m a little lost as to where we would go. By no means were any alternatives offered. Apart from soup and a sandwich. I eventually requested that a director call so I could explain, my complaint. To be fair he did call, and confirmed he’d read my email. However, he was extremely blunt, with a huge lack of empathy. When I told him my thoughts, I was met with arrogance and annoyance, then wad asked where is this conversation going, then the call was very quickly ended. Well I will reiterate, I requested a partial refund, as we only stayed in the hotel vicinity for at least an hour, possibly two and this booking was a poor lack of judgement, on our behalf. All I can end on, is, please do your home work, before booking. Everyone to their own. I can only pass on our opinion and certainly will not be ****** into one of these voucher purchases, ever again. I’m sure the hotel will put their point across also, there’s two sides to every story. I look forward to their comments!

Very bad! Dirty floors not been vacuumed, No room service for three days despite beig requested. Poor menu and food cold and overpriced for quality provided. Breakfast good and some staff helpful but overall extreemly poor, not worth 1 star. Pleaseed to check out.