Guest User
January 31, 2023
We were there in October 2021 and everything went 5*. We decided to return over the Easter weekend, and we also booked the weekend after that and a week and a half in June, as it seemed like a real paradise. Very attentive hosts and friendly staff until...on our second night we decided after dinner to go to the heated pool, which is small but very friendly, and the jacuzzi. It turns out that my wife slipped in the pool, as water got into her nose and mouth, and she ended up vomiting. Well, the Carlos we knew disappeared, looking indignant and furious, instead of worrying if my wife was ok, he simply became immensely upset, not disguising it in the slightest about having to change the water in the pool. With the hassle and given this situation, we suggested leaving that night (11 pm), which he immediately agreed to, stating that it was better for us and for him. And he even hinted that it was better to cancel the remaining reservations. We paid what he asked, apologized for the situation and returned home late at night, living 200 km away. He didn't send us away, we suggested it and he agreed it was better that way. If you go there and don't have any incidents it's spectacular, if you have any mishaps like ours, get ready for a descent into hell! We do not recommend it, nor will we return, as accidents happen and service providers have to know how to deal with this without harassing the customers who are the ones who feed tourism.
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