Poor experience at this hotel. First room service argued they had cleaned the room when they had clearly not and it took photographic evidence for staff to believe us. Also discovered that their check in staff charged the full price room as a deposit ($304) but only mentioned charging $70 at check in; this is an issue as the room was prepaid. The room itself was comfortable and the pool and gym good. But poor and incompetent treatment by staff would put me off choosing to stay here again.

⭐️⭐️⭐️⭐️⭐️ “An Unexpected Maze of Delight” If you’re looking for delicious food, sparkling clean rooms, and the kind of hotel layout that makes you question whether you’ve accidentally entered a witness protection program — this is the place for you. Let’s start with the food: Chef’s kiss. I’d drive across three postcodes and two mildly illegal U-turns just to have their breakfast again. The scrambled eggs? Fluffy little clouds of joy. The bacon? So crispy it filed for emancipation. And the dinner? Let’s just say I proposed to my dessert. The room? Immaculate. Clean enough to perform surgery in. I dropped a piece of popcorn behind the bedside table and found absolutely no dust, no suspicious stains, and no mystery hair. 10/10, would snoop again. Now… the layout. Imagine booking a room at a lovely hotel. You check in at the front desk, all smiles and suitcases, and then they hand you a map that looks like it was drawn by a drunk pirate. “Just follow the driveway, take a left at the third bush, go behind the laundry shed, ignore the goats (they’re decorative), and your room is the one just past the third time you question your life choices.” I drove around the back like I was trying to escape from the FBI. Every turn felt like a side quest. I found myself in areas where I wasn’t sure if I was still on hotel property or had entered Narnia. Google Maps gave up. Even Siri was like, “Dude, you’re on your own.” BUT — once I did find my room, it was like discovering a hidden treasure. Peaceful, quiet, with views of a tree that may or may not have judged me. And honestly? It was all part of the charm. You don’t forget a place like this. Would I stay again? Absolutely. I just might drop breadcrumbs next time so I can find my way back.

Very good, very good location. It is one of the most beautiful hotels in this area. It has a history of more than 100 years. It is a bit old, but it doesn't matter. There is a hot spring beach right outside. You can soak in the hot springs directly.

The executive room is a little more expensive but faces the sea and is very comfortable.

The room is large, the location is great, and parking is free. Just outside the hotel is Lake Taupo, New Zealand's largest freshwater lake. The hotel facilities are very new, the beds are big, and the Wi-Fi is very good. The hotel is very close to the city.

The hotel location is very good, right by the lake and there are two big trees at the door. It is about 5 minutes walk from the swimming area and the commercial area where there are many eating places. The room was large and cleaned. The parking space is a bit small. The sunset at the door was beautiful.

The owner is very enthusiastic

This location is too good, the key house is too beautiful, the yard is facing Lake Taupo. Steve and Liz are also very nice. Can't be satisfied anymore! I want to live here next time!