Hotel Baia Azzurra

Friendly Staff: Most users consistently highlighted the helpfulness and friendliness of reception, housekeeping, and breakfast staff. Special mentions were given to their efficiency and welcoming attitude, enhancing the overall guest experience.(based on 1 review)

Not possible that this is a 4 star The staff were very nice, and generally the hotel was clean and well maintained. The breakfast was really good and staff helpful. But the condition of our room was not suitable, there was no bathroom ventilation and there was black mould throughout the room. We arrived on a day with bad storms and power cuts so just went to bed and left it when we arrived, but we stayed 3 nights and it got worse and worse throughout, we couldn't believe that anyone was letting people stay in the room so we kind of assumed all the rooms were the same and it was jsut a problem with the hotel being older, plus the mould was so obvious there is no way this wouldn't have been noticed by the hotel. There was a strong smell of bleach when we arrived, so its obviously a known problem, but I dont think they should then be putting people in that room. I mentioned this when checking out and offered to show photos, but the lady on reception said she would send someone to go look (there was mould on numerous walls, and if it smelt of bleach on arrival I assume they know this if cleaning every day so dont see why they let people stay in the room anyway?) The access to sun loungers/ reduced rate beach which is mentioned at booking isn't explained, it is a 45 minute walk each way and you still have to pay for the sunbeds. The bus leaves the hotel once a day but again this wasn't explained, so we just went to the beaches and took our towels down on the people's for free rather than hiring sunbeds a long way away. Some things in the hotel were really good, staff, terrace area, breakfast but the room condition is not suitable and I wouldn't recommend, there are a few 4 star hotels in the area so I'd suggest an alternative, though other 0eolle around the hotel seemed fine with their room so maybe we just had a bad one? But then if there is a bad room with mould I dont think they should be providing that to people and charging full price.

This is a hotel and is well located on the beach. Taomina town is another 20 mins bus ride away. I find the more mature looming lady at the reception not so helpful. Any request or question I have, her stating point is negative or no before even going my request or matter a thought. I had to then rephrase, persude etc to get her to think and change her response to address the matter