I went from Hyogo Prefecture, but it was past 18:30 when I got stuck in traffic and arrived. On the way, I called to say, ”It looks like I'm going to be late,” but when I was just a little bit away from the hotel, I received three calls from the hotel. I was driving on a winding road in the mountains, and there were cars behind me, so I couldn't answer the phone. When I arrived at the inn, the parking lot was full. was forced to stop the car. When I went to the front desk, there was a sullen man who didn't say ”Welcome” or ”Thank you for your hard work”, but said ”I called you many times”. ”On the way, I called to say I was going to be late because I got stuck in traffic,” I said. At this inn, the last meal seems to be at 18:30, and if it's later than that, it's troublesome, so they stick to 18:30. At the front desk, I listen to an explanation of the facility while carrying heavy luggage. I had stayed there half a year ago, so I asked him vaguely, wondering if it would be okay to leave it out. The man at the front ran after me. ”What is that attitude?” ”What is that attitude?” twice. I thought this person was crazy. ”What is your attitude?” I asked. ”People are explaining without even replying!” said the man. This person is the president of this inn, and his name is ○no. I said I didn't even reply, but I answered with words about meal times and whether or not the room was cleaned. He said, ”I called you many times.” I'm calling,” I said. ”I think you may be lost,” said Ono. When I said, ”I've been here half a year ago, so I'm not lost,” he replied, ”I don't know about that. I know about the customers who come often.” I've stayed twice in half a year, and I've stayed for two nights each time. Shame on you for not managing customer information. Even though I got stuck in traffic and took 5 hours to arrive, I didn't get a word of ”Welcome, thank you for your hard work.” It makes me sick when you ask me. If this person is in the service industry, he should think more from the customer's point of view. It's obvious that I was worried about the late cleaning of the meal. It is the service industry and hospitality industry that thinks from the customer's point of view without asserting your own ego. Why do you want to stand above your customers? When I said, ”You're disqualified for the hospitality business,” this person named Nono mumbled, ”You're disqualified for being a customer.” I was taken aback and laughed involuntarily. According to what I've heard, this person has a lot of complaints after all, and seems to be particularly arrogant when dealing with weaker opponents such as women and the elderly. Even when I checked out, if he saw me, he would sneak up on me and hide. This person is disqualified as a human being before being disqualified from the hospitality industry. I'm surprised that they're going to raise the price again even though the food and bath aren't a big deal. Well, I will never stay there again.
Outstanding
109 Reviews