Dusit Hotels in Tamuning

While there are a few positives with this hotel, I do think there are many negatives (below) that need to be addressed. We ended up checking out early and moving to a different hotel that met more of our expectations. Positives -Location -Fun slide, pools are nice (plus baby pool) and kids water park (although very cold) -Free life jacket and baby float rentals -Friendly staff, welcome drink -The ohana grill had really good food and service! Negatives -Rooms are extremely dated and need major renovations. Bathroom had mold, cracks, very run down. It felt gross and unclean. The room quality didn’t remotely match what you’d expect for the price/night. We upgraded to an ocean view and there was no usable patio or chair. -There is a nice outdoor deck that’s smoking and in order to get to the pool and beach, you have to walk through it, so there ends up being a lot of unpleasant smoke inhalation. It seemed like they were catering more to smokers and we were never able to get away from it if we wanted to sit on the deck. Other hotels have a very separate smoking deck so guests do not need to walk in it if they don’t want to. -Music was way too loud in pool area, lobby and restaurants. -Breakfast buffet was below average. While the selection was good, quality was poor. -Beach chairs require a fee, other hotels don’t charge for use of beach chairs.

I’ve stayed here several times already. This time around was great as well as they accommodated my request for a high floor. There are some gripes with our room though. There was a nasty sticky red residue on the floor between our twin beds under the security safe tabletop overlooked by too service. Also our AC for our room was freezing and the room was hot. The TV remote was also dead. I tried calling reception via the room phone but could not reach. I had to call via my cell phone to reach them. They were able to have a tech come in and change the batteries. I also informed him at the time of the AC. He restarted the AC but to no avail after some time. They were able to relocate us to a room a few doors down. The new room was much better and up to expectations of what I’ve had the past few visits. This time however, we did not get the usual free 2 bottles of water in either room. Not sure if it is no longer included but something to think about on the next visit. Upon check out, one staff at the reception tried to charge me once more when I had already paid via Trip.com. She was also asking me why rent fee was cheaper than normal and I had to inform her about the trip.com reward discounts I had used. She was corrected by another staff and I was good to go after they refunded my security deposit. Overall, another pleasant experience but not without some gripes here and there. The pricing for the room and the service from staff and tech was very well worth it. Will definitely stay again. Hopefully a better experience next time.