Graceland Khaolak Beach Resort

This is my second stay, but I must say that this time I am very disappointed with the service of the reception, especially the female receptionist (in a gray polo shirt, Chinese face) who should be in a position that impresses customers and provides good farewell, but instead made us feel bad with her unfriendly behavior, insincere bowing, and walking with a swaying back after informing them to check out. In the case of late check-out, we called to ask while waiting for an answer that the hotel would be able to accommodate until what time, and a staff member called to ask us to leave the room again, asking again what time we would be able to check out. We understand if the room is not available, but the department should have communicated properly before calling to talk to the customer, not pressuring them. The latest we were informed was 12:30, but they called to confirm at 12:20, so we quickly packed our things as requested. Another thing is to consider the behavior of the staff at night, because from 3:00 - 4:00 AM, there were many times when the staff opened and closed the Staff Only door and it was very loud. It was the night that the hotel organized a staff party for the staff, which was very disturbing to the rest. There should be respect for the peace of the guests. However, I would like to commend the hotel's activities department. The staff were very lovely, provided good service, spoke politely, were pleasant to listen to, and were warm, making us feel impressed and want to do activities with the hotel. I would like to ask the hotel to consider improving their services because the hotel should be a place where customers leave feeling good and want to come back again.

I like it very much.

We had a rest together with my daughter, in June 2025. We liked the hotel very much, the territory is beautiful and the swimming pools. Far from shops and the market. But the shuttle takes to the market every day, it is convenient.